Benson’s Bagels

You can be a customer every day, beware of things the owners wife says behind your back. Lost a lot of customers due to unkind words

Easily the best bagels in Springfield — breuggers in Noho and Amherst is close but I think bensons is slightly better. DD and Panera not really authentic bagels. Problem with bensons is they run out pretty early even though they are still open for a few hours.

I had a great experience. Customer service was great. Fast. Friendly. And the bagel was good. Not the best bagel I’ve ever had, but definitely better than DD (I can’t believe DD is a comparison for anything because their baked goods are probably some of the worst out there) and Bruegger’s.
Some of the older complaints no longer apply. They may have made adjustments based on comments. They take credit cards and there is a big clear sign stating «order here» right above the bagel display.

I conducted my own personal bagel shootout and Bensons is by far the best bagel in the area. I went as far south as Simsbury and north to Northampton. Yes, sometimes they’re out of what I want, but that happens when you make the best bagel around. The service may not always be friendly but as long as they make bagels (real bagels, not those donut-​like inedible things they call bagels at DD), I don’t care. Since Gus and Pauls closed, this is the closest to a real NY bagel you’ll find around here.

This is our go to bagel place in town. They have great texture, chewy crust with a soft center. A plain buttered bagel is the litmus test, it should have the right texture and a nice flavor. Plain does not mean bland! Their everything blend is well balanced and when paired with the scallion cream cheese will knock your socks off. They also make fantastic breakfast sandwiches which are made fresh and quick. A guilty pleasure is the hashbrown patties which are fried perfectly and a nice accompaniment to the breakfast sandwiches or just a bagel. However, make sure you head in early as they sell out of bagels fast, so if you want options you’re gonna have to get there asap.

Worst bagel place in Springfield. Go to Dunkin. This is the 3^rd attempt to get a bagel. All 3 times they don’t have onion or everything or cinnamon raisin, only odd bagels. This is the 2^nd time they didn’t toast it when I asked. They are rude, when I ask what they have for bagels considering the ones I wanted they didn’t have I got a ramble with an attitude. I came here 2 years ago and got a great bagel, I don’t know if it’s a new cook or new owner or new management but 3 times a charm, I will no longer come here and I’ll spare my friends and family from their disappointment.

One morning I was craving an egg sandwich. (not egg mcmuffin) and I stopped in. I was greeted with friendly service, but there was a bit of a wait. The help tends to get behind and seemed a little stressed. They get very busy because it is great food. Fresh made on site bagels. I ordered my sandwich and an order of hash browns. the cook heard my order and suggested I put the hash browns right in my sandwich. I reluctantly tried it and am glad I did. It was the best ham egg and cheese I have ever had. Seriously… deal with the line and try this place… outstanding.

So I still love their bagels, but don’t go when the main woman is at the register, I’ve seen her rude to customers and when you try to order a cheeseburger for lunch around 1130, which starts at 11 mind you, she’ll tell you off, very inappropriate considering numerous employees said that they could make my burger, it was also nice that I waited 20 minutes in line for her to tell me that. If she’s not there, there is great customer service but I’m sorry, she needs to go. Having a customer feeling like they did something wrong when all they want is something off their menu is awful, it was kinda sad actually, but considering this is still the best place for bagels, I would still give it a try.

Incredibly, my experience mirrors others as I read down on the reviews. Another couple was ahead of me; they also were never greeted. We both had to get the attention of a worker behind the counter. The main culprit was the lady who took payment. She wasn’t doing anything but talking to other workers. At least the others were preparing food. She wasn’t any help to the couple in front of me, so they just walked out; surely frustrated! I then fought my way for attention and she firmly said she can’t help me until the grills had an opening for another order. I then simply asked for a couple of bagels in a paper bag. She reluctantly took care of me, but it certainly was done with a grudge; and of course, there was NO «thank you for your business.»
1. A good restaurant acknowledges a customer’s appearance, letting them know they will be taking care of them soon. This place does neither!
2. There is no indication on how to order and pay. There is no guidance offered either.
3. It would be nice if someone behind the counter would smile! (At least at the paying customer.)

Good Sausage egg and cheeses, service is almost always amazing except it is a bit confusing to choose whether you are going to order at the register or to whoever’s cooking, you just kind of have to be a regular to know. I am always greeted nicely and love the food.

The only time I’m upset with this place is when I’m in a hurry and the line is too long. You can tell the people who work here work hard to differentiate themselves from the two dunken dounuts right next door; their like the anti corporte food place — everything is always fresh and great tasting but the staff is often stressed out seeming trying to keep up with demand. Not a bad thing for a small business like this; it gives the place a great character. I admittedly only get the bagels here but their menu looks great. I’m my opinion these are some of the best bagels I’ve ever had, and I travel a lot and get a lot of bagels. My favorite is an everything with jalapeño cream cheese. Feels like coming home!

Located just past the X in Springfield. Close by to two D&D’s would definitely support local business first. Ordered two breakfast sandwiches. Lots of variety to choose from. Good prices.

We’ve lived in Springfield for a few years now, and we only just discovered a real bagel shop! These bagels are boiled and baked, and personally, they’re my favorite kind. A nice place to stop and have a bite!

Decided to stop here before going on a day trip and I wish I continued down the road to Dunkin Donuts. I never have been in here before so I had no clue what to expect. After trying to figure out where to place your order at the register or behind the counter. I saw someone else place theirs at the counter, so I went over there, then all these people who just walk in place their order at the register. After standing there being ignored someone finally came over to take my order. They were out of onion bagels and actually out of onions for my Panini. I chose a different bagel and took the Panini without the onions it came with. Nobody knows where to stand, who’s in lane, who’s waiting, and where to order. It’s a complete unorganized mess. Then the lady starts calling out to people to come over and pay if you haven’t yet. I go over to pay and she asks me what I ordered. I couldn’t believe I had to tell her what I ordered again. After about a ten minute wait for a bagel and a Panini I was finally out of that place. No napkins in the bag. The only thing that saved this review from one star was the food was actually good. Staff was devoid of any emotion and like zombies working as slow as possible. Last time going there!

Im a visitor to this state so it was my first experience eating anything with a bagel to be honest. I am not really a breakfast type of guy, but my friends were hungry they recommended this place. The service was great the two ladies that rung up the order and cooked were very pleasant, I ordered the egg and bacon bagel sandwich which was very good.

Cash only. Bagels are meh.

Now known as Benson’s Bagels. They are REAL bagels. Love it.