B & K Audio-Video Service

As an audiophile I have taken James many pieces of equipment for repairs. In the past 25 years I am yet to take him something he could not fix. With the resurgence of vinyl and classic stereo systems, he’s a good man to know because he has lived his craft.

My Samsung flat screen lost power and I decided to seek the professional help of B&K Audio. The technician arrived at my home promptly and started to get to work. Not only was the assessment quick and easy, I was happy to find out from the technician that the problem with my tv was still covered under warranty, which I wouldn’t have known otherwise. The repairs were done in the same day and I couldn’t be happier. My experience with B&K overall was honest, professional and easy. I would recommend this business to any of my friends and family.

The capacitors in my 2-​year-​old Samsung LCD TV went bad, but because it was a manufacturer’s defect, Samsung covered it under warranty. The problem didn’t cause my TV to break completely, only click on-​and-​off several times before eventually turning on. I probably wouldn’t have paid to have it fixed, but since Samsung offered to foot the bill, why not? They contracted the work out to B&K under the condition that, if it was indeed a capacitor problem, I wouldn’t have to pay for the fix, but if it turned out to be something other than the capacitors, I would be responsible. Fair enough.
The technician arrived at my house during the window of time I was given, and set to work on the TV. I helped him pull it off of the mount above the fireplace and he went to work unscrewing the back and pulling out the innards. I thought it was a bit odd that the technician didn’t even turn the TV on or attempt to recreate the problem I originally described over the phone, but hey, who am I to tell someone how to do their job?
New capacitors in the TV, I help him re-​mount and plug it in. Except now nothing turns on. No clicking noise, no picture, nothing — like there’s no power getting to the TV at all. It’s completely broken.
The technician needs to take it into the shop, which I was reluctant to do, but now I have a completely dead TV. He’s going to look into the problem further and give me a call back. Except he, of course, doesn’t call me back. Five days after his original visit, and two days after he said he was going to call me, I call in to the store. No explanation, no apologizing — just the information that my once-​working TV will now cost nearly $ 300 (roughly half the cost of a new TV of the same brand, model, and size) to get working again.
No thanks. Like I said, I’m not really interested in paying to have the problem fixed since it was only a minor annoyance, but since Samsung offered to pay, why not?
I tell them no thanks, to just put the old capacitors on the TV to return it to its original working condition and bring it back to me. Oh, but there’s one catch — the technician says he never saw the TV working before he gutted it and replaced the capacitors (without, you know, testing anything), and this is somehow my fault.
So now I’ve got a broken TV that’s going to cost nearly $ 300 to repair, but at least B&K won’t profit anything from me.
If you have a Samsung TV and they send you to B&K for repairs, please be very careful. If your TV is working before they arrive to «fix» it, make sure the technician sees it working.