AT&T

I went in to cancel my service and they told me to call into customer service. They did not ask why or if they could help. They don’t care. Here is the rest of my experience with AT&T today…
I switched my service from AT&T to Straight Talk yesterday. Several friends have done the same with good results. I had been with AT&T for 16 years. Today when I went to cancel my service I went to the AT&T store and I was promptly told to call in. Seriously, the store can’t even help? So I called in. I was on the phone for 34 minutes, most of which was on hold. The agent asked if there was anything they could do to keep my business. I told them that they could give me unlimited text, data, and minutes on 2 lines for less than $ 100 and I would stay. She told me that they could not do that and then said that she was not sure how ST could offer rates so low. (ST uses AT&T towers) Brilliant. I then said to go ahead and cancel my plan and prorate the month. They «can’t» prorate either.
Really? You have a customer of 16 years and you can’t prorate their last month? Do you ever want me to come back?
I am sorry sir, they won’t let us do anything like that.
She then goes on to tell me that she actually gets her pay docked if she has bad surveys. Come on AT&T. You are going to dock this lady’s pay if she gets bad surveys but you won’t give her any power to help the customer? Not only am I not an AT&T customer anymore, I anticipate that I never will be again. I would go to Verison, Sprint, etc first. Ultimately, as long as the prepaid guys are offering half price service I won’t be going back to any of them.