Milton Frank Plumbing

While Milton Frank Plumbing in Spring, TX was fast and courteous in scheduling an appointment, the total bill for the service was double what it should have been for a relatively simple sewer line snake or clean out. The total bill was $ 326.00 with a $ 48.50 trip charge and $ 277.51 for the clean out.
I give Milton Frank Plumbing a one star — simply because of their pricing is double what it should be.

The customer service/​sales/​pricing model at Frank’s is so out dated, I could not believe the arrogance of not be able to quote an estimated basic bathroom sink install. After discussing with three people, I got the same canned response $ 48 trip charge to really tell you what it cost, and it will be applied against this magic install number.
Really? Lack of training to keep a customer, instead of «yes we can», it’s a «well you never know how complicated it can get»? Wrong person answered the phone? Bad process?
I feel like I just got Punked! Waiting for someone I know to jump out of the bushes…

Worst experience. Guy charged 389 just to use the snake and at the end said he can’t clear it. Wanted me to pay for the camera for 400 and 3000 to 5000 to clear the line. Paid 389 for nothing.

I found these guys online. They know all the right things to say on their website and make it look like they have a bunch of positive reviews. I should have consulted Unilocal for accurate reviews (lesson learned). Unfortunately, marketing is the only thing this company is good at. Carlos came out and spent about 30 seconds looking at the problem. He did not do any troubleshooting or observe the actual issue. He then spent about 20 minutes in his truck on an iPad and came up with a ridiculously high price. Carlos was rude, aggressive, manipulative and trying to take me for every cent he could. He got angry when I questioned the price and lack of troubleshooting and he left the job site. So, I called Milton Frank plumbing at 5:01 pm. There was no answer. I left a message. I kept calling back and finally got an after hours operated who took my information and promised me that I would get a call back ASAP. I’m still waiting for that call a few days later. Fortunately, I found an honest and professional plumber (John at Hildebrandt Plumbing) that did the job extremely well for hundreds of dollars less and was a pleasure to deal with. Please be careful of Milton Frank Plumbing.

This company is as bad as John Moore. Our bill was almost $ 300 to have one little drain unclogged. They charge you a $ 48 service call plus what it costs to fix the problem. They don’t even put the $ 48 toward your bill! I’ll never use them again, never refer them and compare them to JOHN MOORE… which is the most deceitful company around. Milton Frank is not who they say they are. They were going to charge $ 900 to put in a few plain chrome fixtures in a bathroom. Be careful of them.

The kitchen sink clogged up completely. Drano didn’t work (guaranteed on toughest clogs. Really?!) Couldn’t use dishwasher UGH. We rent in NW Houston. Our landlord uses this Milton Frank company. They came out within an hour, very polite, assessed the clog problem, called the landlord to approve payment and get their credit card :-), opened the clean-​out drain and nasty junk came out. The guy was dressed nice, not a t-​shirt. He got under shrubs and opened the clean out access. Anyway he ran this snake thing a long way into the house (instead of just to the sink 3 feet away) to make sure he got rid of clogs and cleaned pipe on this side of the house. He gave me a couple of tips because the house is 40 years old. Yes it was $ 257 (trip charge plus clear clog and pipes). Could we have searched and found a cheaper deal? Sure and we probably would have wasted time (our money) and then had to look at some guy’s grimy t-​shirt, and backside, worry about their old equipment, be sold a new disposal, had the kitchen pipes taken apart under the sink and on my kitchen floor, and not be able to get them to come back when something went wrong after they left. Everyone is happy. I have again retired from hand-​washing dishes! Sink drains as it should and we don’t have plumber-​crack memories haunting us.

I read the reviews on this company and since they were close to our house and seemed reputable, I would give them a shot. What a JOKE! Our hot water heater wouldnt stay lit so the tech walked out to the water heater and said «well, did you call the company on the water heater?» I looked at him and said «no, do I have to use them?» and he said «no». What a strange question since I was the one who called him in the first place. So then the guy hits the start button and says «well, it lit so if it doesnt stay lit you will have to buy a new one». (it went out 10 minutes later which is the REASON I CALLED) So then he charges us $ 112…WHAT??? The trip charge is $ 48.50 but charges us $ 60 to hit the Start button. WOW. thats unacceptable. So, I called TWICE and finally got the «Service Manager» (HA) on the phone who is not very nice and says «well thats what we charge to start your water heater». I argued with him saying «you charge SIXTY dollars to hit ONE button?!» He finally agreed to give me a refund on the $ 60. Its just a shame that I try to use a local company and get screwed. Unbelievable and has taught me a good lesson.

We have used Milton Frank several times and we love their service. They are friendly, helpful and fast. If you are in need of plumber… they are the way to go!