Kroger

This Krogers always has a great selection, is larger and cleaner than other Krogers stores, and their pharmacy is very quick. The main reason I shop here instead of the HEB up the road though is «Juice Man» aka Garvin. He is one of the most pleasant, caring, and dedicated individuals I have ever met. He always makes it a point to say hello when I come in, and I have yet to see him without a smile On his face. He points out what is new in the store, and is always so friendly and welcoming. He loves what he does, and is a huge contributor to this store!

I have lived in the Wimbledon falls community for over 5 years and watched our neighborhood Kroger being built from the ground up. I had never experienced a problem before until recently. I was discriminated against by a cashier by the name Miriam. The only two cash registers that were open had full baskets and there were three people in it in each line. Another Anglo customer and my self had been standing in line and had the idea to go get checked out at the 15 or less register which was empty. We each had maybe 10 items over 15 but not more. When lines are long that’s what the managers do as a courtesy and in order to avoid lines from getting longer they ask we move to the 15 items or less line. So we both take it upon ourselves and move to the 15 or less line. The Anglo lady before me gets such wonderful service I’ve gotten used to since the opening of this location and even gets offered to become a member and get membership rewards and gets explained all that’s in store. She leaves and my turn comes up and the first thing out of her mouth is” you can’t be in this lane! This is a 15 item or less lane!” I reply” I don’t recall you giving that speech to the customer before me, she had just as many items as I do.” I ask her to call a manager for me. She then points one out in the far distance and says I can call one up, to which I reply «no, I don’t work here, please call some one to the register.» She does and all the while while I’m explaining to the manager this cashier is glaring at me and giving me the dirtiest looks. I don’t feel the manager did anything to resolve the problem. I never had experienced such rudeness and ever felt so humiliated before. I believe this cashier needs to go back to training. I’m sure customers would prefer to spend their hard earned money elsewhere where they are made to feel that their patronage is appreciated. I have a brand new H E B. less than a mile further just entering the woodlands Creekside. I’ll be sure to take my business elsewhere. I am a customer who was wronged by an employee at a Kroger I frequent 3x a week every week at least and spend 100 $ every visit or more weekly and am taking my business elsewhere.

I like this Kroger. It’s huge and has a wide variety of food. It’s neatly organized and fully stocked. The store is kept clean and haven’t had any problems with the lines. The vegetables are fresh which is a huge plus.

I am not a huge Kroger fan but this location is pretty awesome. Like HEB, they also choose to have two locations on the same road down the street from each other but they also delivered on a better experience as well. Unlike the 2920 location, this location sells a lot more organic product and they also have fresh juice as well as a better bulk food section as well.
This location is much larger and offer other items as well which include household good and clothing etc. While we don’t shop much in those areas, their food selection is excellent and they usually have some great specials going as well. If you live in the area, I would definitely give this location a try.

Customer service booth should have a better attitude when returning food that was purchased spoiled. Especially when you spend over a thousand dollars a month at the same store