Verizon Wireless

So, being here a few times now, I have had mixed reviews. The first time, the customer service was spot on, luckily for them that same guy still works here or I would have given this place a 1 star. Unluckily, someone else was the one who helped me when I went in. To start out, I had questions, and a lot of them. I own 3 devices from Verizon and was hoping to be leaving with a 4^th and an upgrade, instead I left almost stopping by AT&T in the same shopping center and canceling my services with Verizon. I didn’t being a long time customer, but that is how off point this place was today. I had to explain what I wanted done several times, and the people who helped me seemed like I was more bothersome than I was a customer. They didn’t seem to want to spend the time talking to me about the different services or options and weren’t very clear in explaining things either. I actually felt like I was interrupting them, so I just left after the negative vibes. This Verizon is definitely the closest to me, but if I don’t do what I need to do over the phone, I will be driving further to go out of my way to avoid this place. Actually, I will probably just switch phone providers once all my contacts are up.

The first review sums it up…
Spent $ 850 on a new i-​phone 6 (in addition to the 12+ phones /​ipads I have bought from them over the years.
After being upgraded with «the best glass screensaver available“and a few «needed» accessories, I was on my way. One week later I got a small scratch from a quarter in my pocket in screensaver, within a day it spread across the whole screen.
I went in to ask about any warranty and was told if I got the «good» screensaver it would have been covered, but since I didn’t I was out another $ 40.
Too bad I was never given that choice at time of purchase.
Turn and churn operation, my initial sales guy was pretty good, I thought until I heard this news from «one of the other employees» that really doesn’t get customer service and will make you feel like you are the handicapped one.
This company has gotten too big to care anymore. If you can get coverage from ATT or Sprint go for it, but at the very least avoid this store on the South Hill.
I have hired a few former Verizon employees that have told me how they are paid, beware of initial «caring» in protecting your purchase, when you are really being sold cheap inferior products that happen to have more mark up in it. ($$$$$$)
If i was told I can spend 3 more $$$‘s to get a warranty, what do you think i would have done? I will probably get better service from EBAY and buying my replacement from a sweat shop in Korea…
I work for the worlds largest car franchise and I will pass this along to anyone thinking about upgrading their phone for their new car.
This is certainly not over $ 40, but gives you an idea how they would take care of you if you had a serious problem!!!

Worst service I have ever had a Verizon store! The staff seem annoyed and bored when you walk in (even though the stores is the size of a bedroom). I went in to upgrade my phone and the lady that worked there just pushed and pushed me into buying the most expensive phone… THEN she wanted me to add on $ 300 of additional accessories (literally). When I had second thoughts about spending over $ 500 on this whole thing, she became flustered and annoyed and then I called it off. The entire staff there seem like they missed out on how they wanted their lives to go and they are sullen; they feel compelled to exert superiority with a condescending air over all the customer! NEVER EVER GOING BACK HERE!