Spa Paradiso

Went in for a pedicure, came back with a nail fungus. The pedicure also was not relaxing nor thorough. I’d rather got to a cheap salon than this one for a pedicure.

Went in there this afternoon for an express pedicure with my mom. We had a great time and the color is BEAUTIFUL! The whole atmosphere is wonderful, soothing, and the technicians were incredibly well trained so our toes look perfect!
Before booking, I looked online and saw that the difference between an express and regular pedicure is no paraffin wax dip. Upon coming home I looked at their website again and it looks like it’s changed so unfortunately, I cannot find a description of their services anymore. Regardless, both my mom and I were really disappointed today that we basically paid for a very expensive polish change. They soaked our feet, cut, filed, and painted our toes and that was it. There was no foot scrub, massage, or any lotion of the sort. For paying for so much and spending 30 minutes there, we were very surprised that such a nice company would only offer a polish change. I expected more from this company and will likely not be going back unless it is to splurge for the regular pedi (the reason we didn’t get those in the first place is because they were all booked up). Again, very confused why such a nice place charges so much for so little. I was really looking forward to the experience, but it looks like I’ll be doing all the work tomorrow scrubbing my feet and pampering myself a little.

The perfect birthday present to myself was nearly a full day spent at Spa Paradiso. I started out the morning with a wonderful hour-​long massage and then followed it up with a color and cut.
The spa is quite decadent. My massage was a gift and I really liked the therapist I saw. She gave me a great, deep massage and focused on all the areas I requested. The relaxation room was blissful. I would come just to sit here for long stretches of time.
The cut and color were a mixed result. The cut was exactly what I asked for but the ombré color didn’t end up turning out to be an ombré at all. Since I have extremely thick and long hair it took close to three hours for the hair appointments and in the end it just wasn’t worth it for me to ask the stylist to change the color. Plus, once you’ve done what looks more like highlights redoing as an ombré would result in a complete re-​dye and I wasn’t up for that. I probably wouldn’t come back for the cut and color portion of my experience. Spa Paradiso’s pricing is on the expensive side and the stylist wasn’t up to par. However, I will definitely be back to enjoy the luxeries of the spa side.

I used to be a regular customer at Spa Paradiso, coming in monthly to be waxed.
The wax specialist I saw is a woman named Katie who is also an owner. Katie was always a fairly aggressive waxer, but I preferred having it done quickly and so I didn’t mind her style. The last time I went into the spa, Katie was extra aggressive, tearing open my skin, burning me and even leaving huge purple bruises. I jerked away from her towards the end and finally looked to see what she was doing and when I saw the blood and the bruises, I asked her what on earth had happened. She replied, «Oh, your skin is just hickying. It’s because you pulled away.» An unprofessional excuse for a terrible waxing job. When I got up to the desk to pay, I told the woman what had just happened and how I was legitimately bleeding. She apologized to me and told me she would let management know of my bad experience. I didn’t make a fuss about paying because the service had been done even if it wasn’t to my preferences.
I didn’t even make it out to my car before my phone rang. It was Katie, the woman who had just waxed me. She was extremely rude and unprofessional on the phone, telling me that it was my fault that she had burned/​bruised/​caused me to bleed and that she had been doing this for MANY years and was a PROFESSIONAL. She let me know that she was one of the owners and since I wasn’t happy with the waxing, she wouldn’t put the charge through on my credit card. That was the last conversation I had with them. Later, my credit card bill came and the charge from Spa Paradiso was on it!!! I disputed the charge, explaining that I was told that I wouldn’t have to pay because of the terrible quality of waxing I received. When my credit card company tried to talk to the spa about my refutation, they refused to discuss it and I never received my 55 dollars back.
I have been going to spas to be waxed for many years now, and not once have I ever experienced such an unprofessional person who would blatantly lie on the phone to a customer just to make some money.
I wish that I could leave a review with no stars. I do not recommend this spa under any circumstances. The owner is extremely unprofessional, rude and a liar.
I feel completely cheated by this spa and encourage you all to LOOK ELSEWHERE.

Modern Spa located in Kendall Yards. Highly recommend for pregnancy massage! They have a special pillow situation that allows you to lie on your stomach comfortably. They also had a nice diversity of sizes for the robes so I could wear one comfortably while pregnant.

I took my daughter to Spa Paradiso for her 21^st birthday. I scheduled her for a massage, pedicure, and eyebrow wax. We sat side by side for the lux pedicures and I can say that it was the best pedicure I’ve ever had. Shannon was my nail artist and I would highly recommend her. I waited for my daughter in the Serenity room while she got all the beauty treatments. They have secure self lock lockers, spotless Swedish showers, a friendly staff and a great selection of Bumble and Bumble products, all free of charge with full spa treatments. Unfortunately, I live in Tacoma or I would be in every month for all their services! Check it out.
And, BTW the person that wanted a refund for gift cards must not know how a business is run. Not even Nordstrom would refund a gift card! I’m sure this is a small business. Lady, have a little heart!

I have been to Spa Paradiso for different treatments and have truly enjoyed each visit. Except this last one. I specifically went in to get my hair lightened. I had my hair lighted before and explained that I would like to go much lighter from a Carmel to blonde and this I thought was understood. The first strange thing I noticed. The hair dresser picked the strands of hair that were not lighted and applied the dye to that. I have quite dark hair and it needs the heat to lighten in a respectable amount of time, but the stylist didn’t put me under the blower. I sat and waited and not very long later. My hair was rinsed and washed. The result was a burnt golden color. The hair dresser explained that they thought this color would look better. Also, I asked for a L.O.B haircut with it cut shorter in the back like an a-​line. Nope didn’t even get that right. Needless to say putting down another $ 150 and not getting the result that I asked for is very disappointing and I will be finding a different salon in the future.

Came for a pedicure and had a wonderful experience. Exceptional customer service and the employees were all very attentive. The oil they rubbed on post pedicure made it a bit tricky for walking downstairs post pedicure.

If you haven’t had a service done at Spa Paradiso you are missing out on a truly rejuvenating and relaxing experience. I had received a gift card for my birthday and didn’t get a chance to use it until almost 6 months later! Once I finally had time to use it I booked for a couples massage for my boyfriend and I. This spa is super accommodating and thinks of everything to comfort their clients. When we arrived we were greeted by the friendly receptionist, and she walked us downstairs to the male and female locker rooms. Within each locker their was a welcome note, a chocolate mint, and flip flops to wear. Their were robes to wear in various sizes to change into while waiting for your service to begin. Within the waiting room, which they refer to as the serenity room there is complimentary little snacks, water, tea, and coffee. The room itself is very relaxing and cozy. My massage was great and the massage therapist didn’t talk much, which I personally like because then you can relax and just listen to the serene music playing. Also, for couples there is a separate waiting lounge area. When you are finished getting dressed into your clothes, you can fix your hair with the complementary Bumble and Bumble products provided.
Recently, I went back to have a facial peel and was incredibly impressed. My skin felt great and so smooth afterwards. I’ll most definitely be returning for future facials and massages.

Setting is lovely, but when I went for gel manicure my nails were cut too short, I bled when cuticles trimmed and there was no hand massage — a surprise given setting and cost of manicure.

Love going here the prices for hair are a little more expensive than the average place but I learned the hard way that sometimes paying more is worth it after being severely burned at Northwest Beauty (Never go there Never!!!).

I had a wonderful massage and haircut from Spa Paradiso! The experience with the stylist was great — she took the time to explain to me how to recreate the style at home.

I have always enjoyed my experience with Spa Paradiso and until recently have never had any sort of problem. I had an issue last time I was there and when I called they went out of their way to remedy the situation. I really appreciated that.

Spa Paradiso is getting better and better by the day! Their front staff has become much more inviting and friendly since the last time I was in a few months ago. That’s nice to see because I think it shows that they are really heeding the comments that customers make about their service. Their stylists are still top notch (you need to book with Ricci Jones for hair… She’s amazing!) and I can now confidently say that this is a wonderful spa/​beauty salon. I am telling all my friends to go here!

Spa paradiso is my favorite spa because of the peaceful setting and professional treatment. I would choose this spa over every other in the area!

My husband and I were very pleased with our Valentine’s couple massage and pedicure. We felt pampered and cared for. The spa is fairly new in this location so I’m confident they will continue to work out the bugs. For a local venue, Spa Paradiso does a nice job and we will be returning for more services in the future.

So in love with this place. It’s huge and makes me feel amazing. So far within month I have had a facial (with a follow up) a massage, and pedicure. They were all lovely and the steam room/​showers are to DIE. I’m going back on Tuesday for another facial and am so looking forward to it. They have a great selection of bumble&bumble hair products free to use in the bathroom. The serenity room is also fabulous and I always get some tea after my services. I told them if this place started to serve mimosas I would just move in.

I’ve been going to Spa Paradiso for haircuts for about 6 years now. I really like the convenience of their new location in Kendall Yards (plenty of parking so far) and the fact that I don’t have to fight downtown traffic.
I’m very pleased with the quality of the haircuts for men — the price is fair and I’m always offered a refreshing beverage upon arrival.

Worst customer service!
I purchased gift cards over the phone for my Wife and Daughters as a Valentines Day gift. The girls decided that they wanted to do something different so I went to the Spa to cancel the cards and have them credit my bank account.
They refused saying it was their policy not to «because how they’re processed» and they had no way to cancel them any way. What policy? None was mentioned or given to me when i bought the cards.
And Bull on how hard it is to process or cancel a transaction. It’s the easiest thing to cancel a charge.
I ended up making a call to my bank, dispute the charges and have them make the Spa give my money back.
We’ve used the Spa in the past but will never again. All over a simple refund! Wow, just wow.

Each time I go the spa gets better. The waiting room is much improved, new décor, fresh flowers, real glasses, snacks etc. thank you for listening! Can’t wait to come back!