Smith Heating & Cooling

Cannot recommend. Was given questionable advice by their technician, and not happy with work performed during service call to clean fireplaces and inspect for safety/​possible replacement. Plus I was told I would receive a quote to replace my system. I never did get that quote. I called and requested a return call from the owner as a small business owner myself I felt this was a better way to handle things rather than leave a negative review. My call was returned by Marty (unsure of his title). Marty informed me that the owner did not handle calls like mine. (Funny at that point I had not told anyone why I wanted to speak with the owner, nor was there any indication that I was even remotely displeased.) Marty was rude and condescending before he even found out the reason I was calling. He argued with me and basically called me a liar. All this when I was simply calling to inform the owner of my experience… I just felt that as a business owner I would want to know… Personally I would rather give my money to a company that cares more about doing a good job, properly training their employees and overall customer satisfaction. And certainly one that shows basic respect for one human to another.

I have been using Smith Heating for our families heating/​cooling needs for 15 years. Fifteen years ago, I was pregnant and it was a very hot summer. They came out within 48 hrs and installed air conditioning. Marty has worked there since I became a customer and has always helped us when needed. Over this last 4^th of July, our AC went out. We called on Saturday and were offered an emergency visit or they could come on Monday. We choose for the Monday appointment and when I called at 8:30 am, Marty said we were the second visit of the day. What service! I highly recommend Smith Heating and I will use them for the next 15 years.

After 5 phone calls, a missed appointment, a claim that no one ever got my message and then finally being hung up on … I sure hope they are better installers than business people, otherwise homes will be exploding all over Spokane.