So a dealer said they submitted the right paperwork to switch my disabled plates to my new car from this office. I went in to this office with the errant plates, and my disabled plates. Cindy was extremely rude, and dismissive, and said that I would need to pay an additional fee of close to $ 20 in addition to the $ 24 that had been paid for a never used plate. They do not give refunds. If you go in with correct information don’t just take this no so helpful woman’s word.