Aspen Sound

They did a great job this week, added a new system in my older Ford pickup. A much needed improvement.

Jose was amazing helping my husband pick out the «perfect» Christmas present for me… Thanks to all that had to put up with me. I love my stereo.

I know they probably do good work but after walking in on New Year’s Eve day and standing in front of remote start display for about ten min. And didn’t even get acknowledged they must be in a position to let biz go out the door!

Would give 0 stars if I could. Told me my amp was dead when it was just wired wrong. Took it to a pawn 1 and the guy who helps with selling radios asked about it and I showed him, and he spotted the mistake in the wiring. This shop just wants you to spend money here. Tried to sucker me into paying for a new amp when mine was just like new. Would NOT recommend. Take your stereo needs to a handy man who you can trust and isn’t going to screw you over and try you sell you bullsh*t.

These guys did a great job. They were extremely helpful and even did a price match on a stereo. Their customer service is incredible and has greatly improved from years past. I would highly recommend them.

Great experience. Had remote start, Kenwood deck and window tinting installed in my GMC. Sales staff (Jose) took the time to walk through all the options all the while asking questions to narrow down the right product for me. I didn’t feel rushed like I had at some of the competitors I had visited down the road. Pricing for both the equipment and installation were very competitive and reasonable. They even offer a price matching guarantee on equipment. To be sure, I looked up the equipment I was purchasing on the internet and found Aspen’s pricing to match the lowest I could find. Installation was very clean and function is as expected. Have seen some reviewers complain about install time, and it taking an hour longer, etc. you need to ask yourself if you would rather someone rush the install and have it done at the exact moment, or would you rather it takes the time necessary to do a quality job? Highly recommend and will do business with them again in the future.

Went in to get a Viper 5706v installed, it was estimated at 6 hrs. It took the tech 8+. This would not have been a big deal if I hadn’t drove up from the tri cities, 2 hrs away. This was the Viper recommended installer. That said, they did an good job on the install but failed to tell me the lights wouldn’t go out if I left them in the on position and stopped the truck with the remote. The install on my Toyota Tacoma was new to them as they didn’t know about the lights issue. I know this sounds bad but again they did a good job and tbe extra hours of work weren’t added on. They also came up with the fix for the light issue. On a side note, the Theater Room is pretty cool. The only thing I would recommend is that for customers thst wait a long time, get some drinks for them. Other than that good job.

I visited Aspen Sound to get some rockin tunes in my truck. The salesman was friendly and had great ideas. The system was installed and completed on time. The job was professional and sounds awesome! Couldn’t ask for a better experience. And my truck rocks. Thanks Aspen Sound.

I really had high hopes for this store, but I have to say I’m disappointed.
The hope was that if we paid a premium price, we would receive premium service.
We did not.
We spent over $ 1500 on a car alarm and window tinting for our car. These were probably the highest prices in town, but we wanted it done right.
We went in to pick up our car, and while we were inside the store going through the paperwork and paying, one of the installers pulled our car out of the shop and parked it right next to busy Division street. One problem: He left the car keys and remote SITTING ON TOP OF THE CAR. It sat our there like that for a good 15 minutes; anybody could have seen the keys, opened it with the alarm remote (which was on they key chain) and driven our new car away. Are you kidding me?!? It makes you wonder what kind of attention to detail is done in the shop when you catch flagrant mistakes like this.
Then, the salesman came out to demo how the alarm system worked, by now it was just after closing time. As he was trying to show us how the shock sensor worked, he was pounding on the side of our car with his fist, and I could hear the buttons on his jacket clacking on the paint every time. Seriously? Perfect paint on a car, and he was smacking it with his button. Absolutely no respect for a pristine vehicle.
Furthermore, the shock sensor would not work, no matter how hard he smacked our car or reefed on the plastic rear spoiler (dude, c’mon…use some sense!). So, we had to return a SECOND time to get the sensitivity adjusted, which is totally inconvenient. They couldn’t get it to work, and told us if we have to keep coming back for adjustments there would be a «tech fee» to work on it. This is so stupid, it makes my head spin.
This is a business that sells itself as «premium», but is lackluster at best. Just because you pay extra does not mean you get better service.