The Home Depot

I am a very loyal customer of HD, I am a senior citizen, a Viet Nam veteran, and generally a very understanding person. I have done many thousands of dollars in business with this store. Today I had a terrible experience while trying to shop for appliances, bath fixtures, etc. I did manage to rent a machine for a week (~$ 850) and buy a fridge. While in the plumbing areas, I was asked to stop shopping and leave the area while inventory was being replenished. I said that I was here to do a lot of shopping. The man trapping me in with a circle of gates said I have to leave now, and then said «you are just shit-​out-​of-​luck for a while»!!! I was shocked to be spoken to like that. Several other worker bullies were also rude to several other customers in the area! I reported this to the clerk as I left the store, and she was completely unsympathetic. Why on earth do the clerks ask «did you find everything you were looking for?» and then do nothing to help?

Very poor customer service, I ordered an air compressor but it didn’t work out of the box. I came a few hours later and was told I couldn’t return it since the packaging was open. I had to complain to corporate in order to get my money back. I will never shop here again.

Was surprisingly shocked by the rude service. Was up visiting a friend, and we were working on a house project. I asked for assistance and felt ignored.

Excellent service and employees here. The greeter actually walked me to where I needed to go to grab some plumbing supplies. They helped me load up some concrete blocks as well. Not sure where people are getting they do not give military discounts because we sure got one. Sounds like a bunch of misinformed idiots. Vets get discount on special days through out year and active military get discount all year every day. They have a lot of landscaping plants and flowers, some with nice discounts as well. I did not meet the manager but the employees are knowledgeable and awesome at this location.

Terrible customer service! Disrespectful and ungrateful staff, call wait time ridiculously long, nobody can answer any questions, including the manager… Save your time and money and find any other store.

Spokane Valley, WA: Very friendly store!
This store sits in the same block as a Costco store so whenever I happen to be in the area, I like to combine stops into both stores. The nursery is the regular department I head for.
For whatever reasons, I often encounter reduced price plants when I’m looking through the garden shop, during summer stop ins. An outside nursery stocks the plants and does their own plant products markdowns so there’s no predicting when markdowns will occur. Sometimes I find something close to what I’m there to get. At other times, the price is too good to pass up and I know I can find a spot in the landscape for it. I made several finds today.
Staff usually stop to ask if I need help with anything.
Look for a metal rack with a handwritten «Discounted plants» sign on it in the (plants) nursery department.
SNAPSHOT THOUGHT
I have had great success with annuals and perennials purchased from Home Depot but it’s been touch and go with trees. I prefer going to specialty garden nurseries for major investments, as it seems to be a case of «you get what you pay for».

I really love this location. They’ve got great employees who are always friendly and willing to help. They don’t make you feel like you’re a bother to them and they take the time needed to help you. They also do a military discount year round as well, which is a plus. We live about 25 minutes away and this isn’t our closest Home Depot but we take the extra time to come out because we always have a great experience.

I just gave them a star because when we were buying a riding lawn mower a couple of weeks ago, no ones really knowledgeable about mowers there. Then they promised to give us a «white glove inspection”/ show us how to use it /​that its running, etc. but no one showed up. They gave it to us disassembled and in a crate. I will never come back to this home depot branch again.

I ordered a gas dryer online and paid for installation, found out at two weeks later at delivery that gas installation is not available in Spokane. I got the runaround before I finally got to the manager to get an explanation. I’m back to square one: no w/​d and another month wait for delivery from Sears or Lowes (I have to special order). Way to reward my ten years as a pro customer, Home Depot.

God aweful incompentent staff. No one knows where anything is there, or what to do with any of the products they sell… staff competence level has dropped off noticably in 2015 as they are placed with lower wage floor stocking bodies. All the people with technical skills have been removed. You better know what you want or your are SOL. You have better luck finding a reliable supplier of materials at a swap meet… seriously.
Managers incapable of answering questions.
Departments that you can never reach
Permanently understaffed in key department.
Rarely a checkout line with a human scanning items… self –service cattle shoot all the time.

I think this is about the best of all the Home Depots in the Spokane area. Seems I get the most knowledgeable help from the folks here, and they have the best overall selection.
One nice bonus is, being right next to Costco, I can usually get two stops in on a single trip. Just like we have to go to Costco very regularly to keep my boys fed, it seems like I always need to fix something… so it works out.
Other than my preference for this Home Depot over the others in the area, there isn’t much to distinguish this from just about every Home Depot in the country.

Helpful and friendly staff; great selection of items, and good prices. I love just walking around to see what they have and to daydream about what I would do if I had a home or garden. Usually I get greeted at least five times by associates. This location is busy, so traffic can be a little crazy.

The staff are outstandingly helpful. We came in for a register (floor vent) and multiple members of staff knew where to find them or even volunteered the information without being asked. Being from out of town I must say that I was very impressed with how friendly everyone was. This is my favorite Home Depot of all time.

Bernie and Ernie are amazing could of done my remodel with out them!!!