American Credit Acceptance

We recently moved to Florida. Florida DM V requires copy of a title to issue a tag. We have requested twice from American acceptance to send a title. We have gone through two 30 day temporary tags from waiting on American credit. I was promised yesterday that it would be overnighted to the DMV. Of course it was not. I called and was hung up on from American credit! We do not have a tag yet! Thank you American Credit for wasting all of our time trying to deal with your incompetent staff. Where is My Title!!!

I have never made a complaint about a company, but this company has put me thru hell and back. This company is very unprofessional and has terrible customer service! I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. American Credit Acceptance has made so many mistakes. Even after providing proof, a half a years time just to fix one of their mistakes was ridiculous! They don’t bother to even look into the issues, but yet assume they know what’s going on, but yet you get a different answer from every representative you speak with, including managers. They always have phone problems. I call and they hang up on you. I was in the middle of a conversation many times for hours when all the sudden I am hung up on. The reps have attitudes and are very disrespectful! I would think twice before financing through American Credit Acceptance. I have never been late on my payments all the years I have been with them. EVERYTHING about this company is terrible and I wouldn’t recommend them to anybody!