The Home Depot

Visited this store yesterday, June 6. I was looking for flat cart as we are going to purchase a grill. Dustin gladly located and brought one to me. I appreciated that but it gets better! We ended up buying an already assembled grill and had to come back with a truck. Upon arriving, Jerry (JT, who didn’t want me to include him in this review — but how could I not!), Dustin (who ran to get some twine) and Connor were all right there to help load it. Knowing I was in good hands, Connor helped a disabled lady load her car with some heavy items but returned. Meanwhile, Dustin and Jerry secured my grill. Dustin was eager to learn from Jerry the art of tying and securing the grill (Jerry was happy to teach him!). I made it home without any problems. Kudos to these guys! !

Long paint lines. Not enough help. Won’t make the paint unless you stand there waiting for it.

Yes, another home depot! Second verse, same as the first.
To the point:
The staff was lovely, and let’s face it,
since these places are stocked by great big robots in the sky…
It is the local staff that makes or breaks a place.
If you are buying airfilters here, make sure they are unbent.

I have to say, I’ve been in a lot of Home Depots, kinda sorry to say, but as far as Home Depot goes this one really has there act together. They always help and are nice also. They aren’t as slow as almost every other Home Depot I’ve been in. Good job.

Update Jan 2016:
For the rest of you out there, this update is to say never get your hopes up if you see a posting from HD like the one they made below. I sent them the information and receipt they requested and all they did was sent a canned reply with the same info I already knew. Many companies will make good on their mistake. HD won’t. But I am happy to report that so far they have lost $ 13,700 in sales during our home improvements to a competitor because we won’t go back there ever again because they did not make good on their error. Shop somewhere else.
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Original Post:
We recently moved into this area and with a new home, we wanted to add a lot of things.
The wife sends me off to purchase about $ 1400 worth of home items. I was going to go to Lowe’s because they sent us an email 10% moving coupon. The wife called Home Depot because it was closer and asked if they would accept the competitive coupon and they said yes. No problem on the amount of things we buy.
I go to HD and just to make sure the wife wasn’t confused, I showed them the coupon at the register BEFORE I started shopping and they confirmed they would accept it. So I spend 2 hours in the store gathering all the items on our list and checked out.
At checkout time, the cashier says no problem accepting the coupon and calls over another associate to help her enter the coupon into the sale. Then the little Asian lady says they can only honor $ 50 … Hmmmm, I was expecting 10% on the $ 1350 order so in my mind, I am cheated out of about $ 85 because they mislead us TWICE before checking out. If I had known this, I would have just gone to Lowe’s and gotten the same items for about the same price and saved another $ 85 just to travel 10 minutes.
After shopping for 2 hours, I wasn’t about to waste more time leaving items behind and going to Lowe’s. We will just chaulk it up to being cheated on a bait and switch (likely due to poor cashier training) and never go there again no matter what we need. It left a bad experience that they aren’t going to correct.
They had poor training and wrong advice before the sale, HD will just lose thousands of dollars in sales for as long as we live here and continue to dress up our home.

Had to write a review after our experience with Terry in the Tool Rental department! My fiancé and I needed to rent a concrete grinder and Terry thoroughly explained everything in detail and made us feel fully capable of the task we had ahead of us. I don’t hardly ever take the time to write reviews for individuals but after our pleasant experience with Terry, I had to. Great guy and made the process fun. Thank you Terry!

Special orders at this store should be avoided. I have ordered three special orders at this store and have had issues with each one This last one was two security doors ordered in July One arrived and in Aug and was installed the second has yet to be installed

I shop here A LOT!
The staff is mostly nice and friendly. I do wish staff were better trained in the departments and overall product knowledge — I know some people can’t tell when they were being BS’ed by an employee pretending to know what they are talking about, but I can sure tell! There is a guy in Electrical that seems very trained, but on the same trip there was a worker in hardware that looked on his little tablet phone thing for over 7 minutes trying to find where in the store the adhesive hooks are — needless to say I walked around on my own until I found them once the employee gave up.
More cashiers are needed at times also.
The prices are standard as far as local brick-​and-​mortar competitors go. I think delivery charge of $ 75 is real high for my house being a half a mile away, but I understand this store outsources their deliveries to a subcontractor.
Overall, I will continue to shop here often.

Ok, I am writing the dreaded review on Home Depot. I like home depot but i would rather spend my money at a ace hardware or true value.
I went here today because I was short on
time.
Why is it that i always feel guilty when I shop here, like when I am at church and all i have is a ten dollar bill to put in the basket and running through my mind is should i take change.
Home Depot has everything. Today i was shopping for a new seat for the porcelain throne. They not only have several shapes and sizes but multiple colors.
I started to panic alittle, my wife sent me to get a seat, there are multiple colors and sizes. UGHH.
It is like choosing your china color or we edding invitation. You just nod and look happy. So i choose a neutral white, a safe color hopefully.
The checkout process was a cluster. They only had one checkout person for five people in line.
I have to remember, BUY LOCAL
PS. No pictures of toilet seat or toilet

If I could give this place no stars I would. We asked for help twice and no one was sent over. WORST CUSTOMER SERVICE EVER!!!

Need to do maintenance on your house this is the place to be! I have tools, gardening stuff, and materials that you need for your house.
This Home Depot is decent. There is a person to greet you at the door and to help you with anything you’re going into find. The facility overall is clean. The staff is genuinely nice.
The area I enjoy the most is the rental area. The people in the rental area are very nice. I have rented a soap machine and a water tile cutter. There was an issue with the tile cutter. The blade was very Dall so I called them back and I was able to return the blade at in exchange for a new one. They then starting my time over with my rental because of the blade. That was very generous of them!

For fifty-​bucks I found out how much Home Depot management cares about a valued relationship. Congrats Home Depot management, you saved your company $ 50 whole dollars today (and walked a $ 2,200 sale right out your front door)!. And along with that $ 2,200 sale, a client that has spent THOUSANDS at your store in just the last three years.
What kind of mega company doesn’t empower it’s managers to save a valuable relationship for a $ 50 investment. Home Depot! Way to go Mr Manager!

When you buy things for work. Keep your receipts because «work» likes to make sure they keep their accounting up. And you know, leaving that receipt to disappear in the back of your truck is not a good idea. There is your Unilocal PSA today.
Having that in mind I want to say that the Home Depot did a bang up job in getting me the proper paperwork to satisfy the bean counters at my place of employment. At least this story ends happy.
So the staff here is a big box store staff and they can help with your own stupidity. They have lots of stuff on hand. But you know… it’s a GIGANTIC store so there are some things lost in the big stores. Like floor staff that knows about the products they are selling and how they can be used. But really, that isn’t something to complain about anymore, it’s something to be hoped for and surprised about when its found.

For some reason it just seems like I live at this place, maybe it is because it is close to the house, or maybe I just can’t stop tinkering with stuff around the house. They have some really nice folks working at the registers and at the front door. But once you get inside it is much tougher to find help if you have a question. We recently went looking at carpet for our house, given we were not planning to buy that night, but the girl working in the department stopped and talked to us for a few seconds and told us to let her know if we had any questions then told us to have a good night and left. No one else to be found in the flooring department or the neighboring appliance department… it was a bit creepy. The biggest thing I do not like as much about this location is the piles of clearance junk they pile in the main isles. Their prices are good and they have great service once you get to the register. And if you have to take anything back for any reason they are always accommodating and friendly.

The staff in the Garden Center are surprisingly friendly and knowledgable. They helped us pick out 10 low maintenance plants for a house will be turning into a rental soon. Plants our two labs and our beagle won’t eat either ;)
We are at Home Depot almost every weekend in the spring and the service is consistently good, especially for the price! Thank you!

Your usual big box home improvement store. The staff is friendly and helpful. Prices are good and their inventory is plentiful. And my son loves riding in the race car shopping carts.

I’ve been doing home renovations and there have been so many trips to the Home Depot I can hardly keep track. This HD is the not the closest store to me, but we needed to rent a tool and got sent to this location to do so. I commented over and over on how much better their selection is than the store closer to my house. We had a great experience renting a floor nailer from their tool rental section. The staff was knowledgable and helpful. The man who rented us the nailer was genuinely interested in our project and gave us a few good tips. The nailer itself was in good condition and heavy duty. The floors went in without a hitch. I will keep going the extra few miles out of my way to go to this location.

Clean store, friendly customer service. What isn’t to like about this place. There are always people roaming around that are there to help out. It is in a great location and easy to get in and out of the parking lot. Their garden section is great and their selection is usually pretty good.

Not only do I love home inprovement, gardening and everything about this store…
If you go into the garden center into the far right cornor and look up, they have Barn Owls… I saw three of them. So cool, and beautiful.
Two thumbs up

Good prices. Good selection. What I miss are the knowledgeable staff to help you with a project. The staff can be hit or miss. But they do try to help.