Spring Fresh Cleaning Service

I called one week in advance to book a cleaning and was given a one hour time frame that we both agreed upon. Then, I received a call the day before the cleaning giving me another timeframe that wouldn’t work. When I pointed out the original time, I was told «sorry but we schedule the cleanings out the day before.» I feel like this company wasted my time and left me scrambling on a Friday afternoon.

I used this service for about 4 years. They are very expensive but I was always happy with the cleaning. My home is 1300 sq. ft, 3 bedroom, 2 bath, single story. I usually paid around $ 200-​$ 250 depending on how much attention the house needed. My last interaction with them is what caused me to never use them again. I called to schedule an apt. and I was told I couldn’t pick a day or time. They would call me the day before to let me know they’d come the next day and also to tell me the time. I work full time so this isn’t realistic for me. I questioned it because I never heard this in the four years I used them. They literally said «No offense but our regular customers are more important. We can’t guarantee you a day/​time because we need to save that for them.» I was pretty offended by this as I used them for the last 4 years and hadn’t had an issue. They wanted $ 120 a month to do monthly cleaning which I couldn’t afford so I’d used them periodically throughout the year. Anyway I complained to Randy who told me his scheduler has worked for him for 11 years and he trusts her judgement. I can no longer use them due to how rude the scheduler was. I switched over to American Housekeeping; they are cheaper and they come on the day/​time that I request. I had my whole house double cleaned for $ 159.

This is by far the best cleaning service I have ever experienced! Randy was so kind and his rates were more than fair. The girls did a spectacular job giving new meaning to the word professional. I like to pride myself on being a clean person and running a nice home, but these girls are AMAZING and put me to shame without a doubt! I didn’t have to provide a single thing other than a house key! They truly worked their magic, and my husband who is oblivious to all household tasks took one look at our stove and in disbelief said, «How did they do that? It was worth the money just for the stove alone!»
Thank you Spring Fresh!

We needed a deep cleaning on our house for an important event. I called and spoke to Randy. He scheduled me on the first phone call. He was professional and pleasant to talk to. He was able to schedule our cleaning just a few days later.
The morning of our appointment the ladies who came were a little late due to getting lost, but in all fairness, the road signs in Fernley are not that great.
I was feeling a little guilty for «indulging» in someone to clean our house until I saw the work that Lucy and Gaby performed. Honestly, I could have and never would have been able to get our house so clean! It is like it was on the first day we moved in. Not only were all of the basics cleaned wonderfully but they went above and beyond the call of duty! Our stove gas burners that I have never been able to get clean they were able to. They cleaned our washer and dryer, the underneath of the stove hood (who does that?), our small appliances on our kitchen countertop, all of the cabinets throughout our house, the doors, window sills, they even cleaned under everything on his RC Car work surface.
I cannot recommend Spring Fresh Cleaning Service enough. I wholeheartedly believe in this company so much that I am giving Randy my cell phone number so potential clients can call me for a recommendation. Hugely impressive!

After trying out another local company for a few weeks, we decided to check out Spring Fresh based on a referral from a friend.
In doing the initial walk-​thru, I was very up front about the areas in which the other company had failed to meet my expectations. Randy agreed that my expectations were not unreasonable and were things that should have been taken care of — for example, several visits and no cleaning of window ledges in the middle of summer with a bunch of nats flying around… come on, that should be obvious. You couldn’t miss the carcasses.
Anyway, Randy took very precise notes of my complaints which was shared with the team that arrived. Like many local services, I like that they will have the same team come out on a regular basis (aside from days off and such). So, Bernice and Ingrid knew exactly what I expected and they definitely exceeded my expectations.
They do a top to bottom cleaning and since I work from home, I was able to witness some of it first hand. They cleaned the blinds starting at the top, got all spiderwebs from the ceilings (yes, there were still some after several visits from the other company), and spent extra time on the high traffic areas of our home. The other company was in and out in barely over an hour… not enough for a 2500 sq ft house with 2 adults, 2 kids and 2 dogs. Spring Fresh spent nearly 4 hours! Yes, this was an initial cleaning to make up for what had been lacking, but I do expect the norm for them to still be a few hours. Finally, I am getting my money’s worth!
Spring Fresh will definitely be our long term housekeeping service.

I give them two stars for showing up promptly on time for a meeting. However, they are not a personal housekeeping service. They have a list of what they will and will not do. I am looking for twice weekly service which would include mopping the floor and cleaning out our cat box. On the website there is a form to fill out where they do ask how many pets you have. I find it odd that they would ask that if they are not willing to clean a cat box. I understand that it’s not a fun job, but it is part of cleaning my home. I am extremely disappointed that they wasted my time and didn’t mention that prior to coming to my home. Not only was it a waste of my time and theirs, but I also am now back to calling other services when I could have just passed over theirs. If you are looking for a basic cleaning service that just sticks to their own list of tasks, you might be ok.