SKECHERS Factory Outlet

Worst shoping experience I ever had ,staff was rude and disrespectful, one person in particular, I helped build that shopping center and have been going there to shop for years ,today was the last straw and I will be going to take my business elsware ,even change the brand of shoe I where ,customer service was never great but toleratable, what has become of pleasantness will be a mystery.

My family of 5 has been shopping here since they opened. We have always had a great experience until this time. The store was messy and unorganized, the group of high school employees were just hanging out in the front and didn’t ask if we needed help. I wasn’t impressed at all. I found a pair of shoes I wanted but they didn’t have my size so I asked if they could call the other two stores to see if they had them. The girl just rolled her eyes at me like I was such an inconvenience. I mean she was just standing there not doing anything anyway. I told her not to worry about it. I ended up not getting anything but my hubby and girls did. The customer service was so bad I’m going to give it one more shot, if it still sucks next time I’ll just go to the Regular sketchers store. I mean the $ 5 you save is not worth bad service.

Since this store opened I have been a fan. …great staff and great selection. Not sure what is going on now, but the management surely is aware of the competition out there? Last summer I bought a pair of size 13 shoes, wide, and I bit on their «2^nd Pair ½ off» deal that always seems to be on. They didn’t have the 2^nd pair in wide so I got regular. I regretted not getting wide because they were never very comfortable, but that was MY fault for settling. Now it’s September 6, 4:30 pm, I’m ready for replacements, and when I see no one around to help me find my style and size, I see all 5 of the very young staff are congregating behind the register having a good time and ignoring customers. After staring at the group, one of them noticed me and broke away to help me, only to report that they have NO 13’s of my desired style in stock, wide or otherwise– at least I was half successful LAST year!
She was very nice and apologetic, but now I have to go elsewhere.
I will try here again next time because I like the store and love this outdoor mall, but I really hope they will have more adult supervision and better stock in the future.

A couple years back, I decided to run a marathon and started really getting into running shoes and the whole minimalist movement. For those who had no clue, in the last few years, a lot of runners have switched to shoes with little to no padding (minimum padding) and then you have barefoot runners. The logic is that humans were not born with shoes and we did just fine for a hundred thousand years. The problem with modern shoes is mostly the big heel. While the logic goes, it cushions the heel impact, fact is you’re not really supposed to land on your heel in the first place. You’re supposed to land flat front to back at the same time with the arch in the middle (not flat footed). No matter how cushioned the heel, when it strikes first, it absorbs all the ground impact which sends shock waves up your leg and back causing joint and tendon stress leading to aches, sprains, and strains. When I switched to semi-​minimalist shoes (Skecher GoRuns) I noticed that I had less knee and back pains. However, I did ultimately lightly sprain my ankle. It’s complicated. Although, minimalist shoes are corrective, when you’ve ran all your life on support shoes, your body adapts to the support, and if you switch too quickly and run hard on minimalist shoes, you can get injured as I did. So if you plan on switching, I would suggest switching slowly. I like Skechers because they’re cheap, light, yet quality shoes. The reason they can under-​sell the competition is because they’re less known and new to the scene. The Skecher’s performance running line up is a bit complicated so I’d ask a clerk for help. The original semi-​minimalist was GoRun which had an odd hump in the middle to make you land mid-​strike instead of on your heel, but I think it’s a bit unnatural and stresses some foot tendons. Then there was GoRun 2 with a less pronounced hump and GoBionic with no hump and a true minimalist shoe, but now I’ve lost track. They have GoMeb named after the dude who won the Boston Marathon recently with their shoes. I imagine Skecher sales have skyrocketed now. I currently have the GoRun Ultra which oddly has a lot of padding, but the important thing for me is that it’s light and flexible. Part of the problem besides a big heel is an inflexible shoe. And yes, I finished the marathon but with other shoes, because of that light ankle sprain which caused me to switch to a shoe with more support and arch support. The GoRun Ultra works for me with an arch support. It’s not minimalist but I think since I spent most of my life with support shoes, maybe I may never truly adapt to minimalist shoes.
As for the store, it has limited selection being an outlet store, sometimes lower prices (my GoRun Ultras were the same price online, but this store offers half price on your second pair of shoes which didn’t make sense to me, because I’m thinking, if I don’t like the shoe I’m buying, why would i buy two, you can’t refund them here.) I guess I could have bought a different pair of shoes. Skechers has become rather stylist in the non-​performance category as well attracting a lot of fashion casual shoe wearers. The good thing about SKechers is that it’s not associated with all the big NBA basketball stars with their stupid $ 200+ shoes bankrupting poor kids. It’s an honest company with affordable quality products. They were once sued about false claims for their old shape up shoes and recently a minimalist shoe company was also sued for false claims that minimalist shoes are better for you. As I noted above, if you’re a kid and grow up with minimalist shoes, they are better for you, and you’ll be a faster runner. But like me, if you’ve spent most of your life with support shoes, minimalist shoes may not be better and may cause injuries is switching too fast and hard.

Finding the shoes I wanted was easy. The staff (which was this blond woman working on Wednesday May 22, 2013 @ 11am) was rude, arrogant and very unfriendly. SERIOUSLY??? the store was empty with only 1 other customer who was only browzing. Legends Outlet is a dead zone. Barely any customers in the stores. You would think, getting a customer who was actually buying shoes for $ 100+ would put you in a friendlier mood. Customer service SUCKS big time!!!

The prices are good as it can get for an outlet store. Friendly staff is always a plus!

It’s hit and miss with Sketchers. We love their shoes, especially for the kids. My son is far more likely to outgrow a pair of sneakers from here before he wears them out. Which is great because I don’t have to worry about toes poking through and I can pass on a quality pair of shoes to someone else. AND the kids LOVE these shoes. My daughter raves on and on about her «twinkle toes» and I wonder if my kindergartener would even wear anything at this point that didn’t have the Sketchers «S» on them. Oh dear, I’m afraid I’m breeding shoe snobs!
But… this store is kind of stressful to shop in sometimes. The aisles are narrow and stacked with boxes. If someone is standing in the aisle, you have to find a way to get around them (because saying Excuse Me only works half the time, most times I just get a dirty look), which on busy days can be a challenge. The sales staff is sometimes helpful and sometimes distracted. Very inconsistent.
But now and then they have some great sales going on and the selection is really pretty good here. Just don’t expect a warm and fuzzy shopping experience if you come here. Get in, get your shoes and get out, that’s my motto!

Good selection of shoes and it seems the gals working there are helpful and knowledgeable.
I would go back for shoes at good prices.
It’s really hard to give an really in depth review of such a focused business. I walked in, tried on some shoes and then bought four pairs for my family.
I could tell you about my shoes and the style and all that crap… but it doesn’t really help you now does it. Sometimes a review of a decent business deserves nothing more than something short.

I bought a pair of the Shape Ups AT style. I have been enjoying them very much. When I go for walks I can tell that they are working different muscles in my legs. We will see if they truly help me shape up some.