Lowe’s Home Improvement

Wow!!! Lowes is a joke! No one seems to know anything about the department they work in! Went to both Lowes in town and they both are awful! Customer service sucks! And no one can help with anything! My last purchase with Lowes! Asking for anyone help is as if we were bothering them. Only one star because I had to! They are not even worthy of that.

Nobody around to assist a few simple questions. The lumber selection is slim pickings, maybe I’ll buy an axe and saw and get it myself. Off to the other competitor Home D.

Had my Ac and heater installed from lowes. Amazing service and great products. The install team and the ladies i spoke with at the store were great to work with. Thank you.

I ordered a new electric dryer from Lowe’s because I had a gas dryer and was told the house did not have a gas connection (before I moved in). The day of the dryer delivery, Matt and Jake showed up and we were looking at the laundry room — sure enough, there was a near hidden capped gas line. So Matt and Jake re-​loaded the electric dryer and said I’d be issued a full refund and then moved my gas dryer from the garage to the laundry room (just as a courtesy). I was very impressed with how friendly and helpful they were; and they helped me save nearly $ 400. That makes me want to recommend and do future business with this Lowe’s.

Shopped at this store in January 2016 for the yellow and black storage crates on sale. Bought them and ended up returning them since Costco had them for much less. When I returned them the refund was for one penny less than the purchase price. The difference was in the tax. Returned to the store a few days later and spoke with the head cashier and asked her to tell the store manager their registers must not be in sync. Heard nothing. Emailed Customer Service for Lowe’s and was promised the store manager would be contacting me. Twelve days later, forwarded that same email back to Customer Service for Lowe’s (off of the main website for Lowe’s) and the response was they were sorry and manager would contact me within one business day. Here it is 6 days later and NOTHING! No contact from anyone. I will be shopping for some new appliances in the next 4 months. Will visit the competition. Just curious how much money is Lowe’s making off of shorting folks on their returns. Even if it’s one penny, it is the principle. Those pennies can certainly rack up over time, given the number of returns. Sick of less than quality businesses in the world these days!

My word. Is this who Lowes relies on to take care of their customers?
Richards Maytag Appliance? 105 Freeport Circle, Fallon NV. Map it and see for yourself. Sanford and Son comes to mind.

Went to Lowe’s today looking for washer and dryer… lady that helped us was clueless… asked her a ??? She just said to look around then she left and went on her break and didn’t say anything to the guy that took over… OMG whatever happened to good customer service… and knowing the products you’re selling

Alright, I am coming back to edit this specific review about the home delivery of Lowes. After the final delivery, I see that my first impressions may have been wrong. This review is mainly about the delivery service and phone rep.
I ordered 3 home appliances online with the help of an employee from ANOTHER LOWES store in California. That sales rep was super friendly and took a lot of time working with me to make the online orders since I wanted the appliances delivered to my home in Sparks at a later time.
I placed orders for a washer /​dryer set on one order and then later placed an order for a refrigerator. The online orders and the store salesman said free delivery.
Spark’s Lowe’s called to say my appliances must be delivered at one time when all arrive. Can’t get items delivered separately. She said there is a charge for two separate deliveries. I said it was 2 separate online orders, but she replied «but it is the same address.» The online ordering system and sales person should have told me. It makes no sense because it is no different if I ordered one appliance to have delivered for free and then order another appliance to have it also delivered for free at a separate time.
In the end, the appliances came as two separate deliveries as they arrived at the store, and with no extra charge as expected. Lowe’s was very informative and called several times to update me on the deliveries. And when the appliances arrived, the delivery guys were fast, efficient, very careful with our appliances and home.
Thus upgrading my review on deliveries. Nice job.
Now for the sad news… yesterday I was in the store again and meet one of the worst salespeople in a long time. While there I was greeted by at least 8 VERY FRIENDLY sales people offering to help me find what I needed, but then an older guy name BOB walked up while I was in the landscaping lighting area.
Right off the bat, he was unfriendly and asked «Do you need something?». I said «I need more lights than what are here. How often do you restock?» He said «the computer restocks them as they are sold». I asked «So I can come back in a couple weeks to get more?» The reply «THAT’S NOT WHAT I SAID.» (in a stern voice). He points out that it is a clearance item and won’t be reordered. So I am thinking that is also not what he said.
I thought the conversation was over, but then he asked if I already had a complete system and how big is my transformer. I replied it is plenty big enough to add as many LED lights as I want because they use only 3 Watts each. Then another stern comment «THAT IS NOT WHAT I ASKED. I SAID HOW BIG IS YOUR TRANSFORMER.» I reply again, it is large enough. «BUT HOW BIG?» as he says more rudely. I say «I’ve been an electronic engineer for 30 years so when I say my system can handle it, I don’t need help with that, but thank you just the same. He walks off without saying anything. No thank you or you are welcome or anything. Then I notice he walks back to talk to his buddy about me. I walk up behind him to hear him complain.
Lowe’s, you need to put Bob in a job where he doesn’t talk to shoppers. Clearly he thinks he is so much smarter than the customers and insists he needs to decide what I need rather than me deciding. There is a proper way to interface with customers on these matters and he has no idea how to do it. My Dad was in a retail business for 40 years and he used to say «The customer is always right… even if you don’t think so». Teach that to Bob. ZERO stars for Bob.

Abstract: Lowes customer «service» is an oxymoron when it comes to online orders —
forget about ordering a vigo shower door (item431179) from lowes and expecting it to arrive as promised — ordered 6÷19÷15 — website gave 6÷26÷15 to pick up at store — its 7÷7÷15 and still no door and i have contractors on hold for total master bath remodel — the door is the critical item as can’t complete wall tile, floor tile, vanities install. whirlpool tub, etc without the frameless door and base going in first — i kept a log of dates, names — called both store (Gary, Lisa) and customer service (Barb, Justine, Maggie) several times and got several different new delivery dates but still no door — worse is they couldn’t track it and had no idea where it was coming from or which trucking company was handling it — not the fault of the scheels dr store people i don’t think as they seemed as much in the dark as i was — put in a complaint to lowes customer service that they have to manage their online orders better but no response other than (Amy) would check with the store for an eta — like i hadn’t already done that !! — totally missed the point of my complaint — get your people enough info/​training so they can give better service plus get a better carrier — seemed like lowes really doesn’t give a &*%$!# …

Ahhh Lowes… My bestie as of late… I bought a house in November of 2014 in need of major refurbishing, to say the least. The massive upgrades started almost as soon as we moved in.
This Lowes happens to be just less then a mile from the house, while Home Depot is more than double the distance… so it’s really very convenient. Especially when we need to run over there, mid project.
My boyfriend, who is doing the lions share of the work, happens to be a master carpenter and does mostly finer remodels for work. Half the time we come here I have no idea what we are looking for, but he does, although I always know what the project goals are. So… I’m learning a lot as we go and I appreciate that Lowes is less industrial looking and easier to navigate than many hardware stores which makes me feel more comfortable. I am often sent on errands to retrieve one more part, bolt, screw, doorbell dinger, sprinkler head, drill bit… etc and the staff is always available and helpful in helping me go home with the correct item to finish the job.
The garden center has been a frequent stopping point for us lately and I find that we always visit the clearance rack to see what plants are there that we might be able to adopt and bring back to health for a low cost. The prices throughout the rest of the nursery are fair as well. The patio furniture is a bit spendy, but that seems to be the case everywhere, But I’m not exclusive to that area. I’ve visited lumber, plumbing, tools, lighting, flooring, appliances, window coverings… and more.
We have a lot of projects planned over the next year for this house and are doing them all on weekends. I know many more Lowes trips are in my future. Probably starting again tomorrow.

Poor service. Purchased a mower from your store and needed a new battery. Went to your store to get a new one. Was told by smart ass associate the I could order it online. So went to Auto Zone had on shelf good to go. Shame on LOWES.

I hate leaving bad reviews. But, why do the people at this particular Lowes hate their jobs so much?
And why do they feel it necessary to share their opinions when it’s not solicited? Especially when it’s in an effort to get a customer to NOT buy one of their products.
I’ve had great experiences at the Reno lowes, but this one bites!

This store is much cleaner and more organized than the other store, of course, it’s newer, but things are much easier to find! If you are dealing with anything in the flooring department, talk to Jaycob! He is great, super helpful and actually cares if you’re having an issue. Instead of some other employees I had spoken to at another location who’s eyes glazed over and started drooling from the corner of their mouth when I asked for help! So I highly recommend asking for him! I will only go to this Lowes from now on!

Lowes and Home Depot — compare and contrast.
Both have more hardware than you’ll ever need in your lifetime.
Both have some of the best self checkout operations in the retail industry.
Both have very friendly and useful staff that go out of their way to help you.
Lowes typically has exactly what I need and their merchandise tends to work better for me.
Home Depots tend to be in more convenient locations.
Home Depot has an easy and fast returns counter.
Both have hot dog stands.
Both allow you to get a lot of exercise when you’re walking through their huge stores.

Al Turk helped us through a major bathroom remodel and we couldn’t have done it without him. He went above and beyond to make sure we not only had exactly what we looked for, but also that we understood he pros and cons of each product and how to install them. So grateful for his help!

I went to Lowes last Sunday after I couldn’t find the size mums I wanted at another nursery. I was in search of: mums, outdoor carpet, and small succulents.
I really didn’t have the best experience for a couple of reasons that involved the staff, but I talked to management on my way out of the store and was VERY happy about how they treated me, listened to my concerns, and addressed my experience.
They really didn’t have many options for outdoor carpet so I would suggest going somewhere else if that is a really important thing for you.
I was able to get my mums, my outdoor carpet, and some door mats for under $ 60. I was not able to find any good succulents but that is probably just time of year stuff.

I agree with previous reviews, employees are really friendly and helpful, I’m from out of town but will stop by here anytime I need something, great job guys,

Bali Roman Shades
Trying to get a one-​on-​one with a salesperson is challenging since there is only one. After you wait 30 minutes the salesperson can’t answer your questions and has to call the mfg, who put her on hold for 20 mints.
Got my blinds in 6 weeks. One was ½″ shorter, so they are making me a new one and wanted me to give the one back before they started. I said «no way». So they made me promise to bring the broken one back.
Within a week, the cordless shade broke. I called the mfg direct, I was on hold for 32 minutes, they said they would make me a new one as well. So, if the new one breaks in a week, I have to keep having you make me a new one? She said yes, you have a lifetime warranty. This should be interesting. I asked how I could fix it, she replied «I don’t see any instructions in my computer».
If it breaks again I will reorder with a pull string.

It’s clean, it’s convenient, the staff has been helpful, and did I mention it’s just down the street from me? I can usually find what I need in the way of hardware/​tool/​garden/​home improvement items here. I’m not a contractor or remodeler, so it’s not surprising I manage to do okay.
I also like getting the veterans’ discount.

Love Lowes. I actually like their stuff better than Home Depot. They are always very nice and friendly there too and accept the Home Depot coupons when asked.