AutoZone

Go see Shawn D! He was very helpful in finding me the right part for my car and he even offered to install it. I only needed a light bulb for my new to me Lexus CT and he looked up the factory recommendations and gave me his opinion as well. He showed me how to change the bulb myself and refused to let me tip him. What a professional!

Wow. Usually I’m so impressed with the level of customer service I always receive. They are usually so knowledgeable and service is with a smile. The other store off in sparks is amazing. I would suggest you take the trip over that way.
This time I was almost convinced it was a joke because this guy was so rude.
I had to go in for a new battery. I was greeted with a «what do you want?» «K what year?» «k what model?» I wish I could remember his name. All I remember was that he was an older gentleman. 2 other customers who had come at different times were talking about how rude this guy was too. One of them said he was going to complain to management.
If you’re 3 for 3 then there is definitely something wrong.
I will definitely not be coming back to that store. I really hope that the owners are involved with Unilocal so they can fix this because rude employees are obviously a problem.

The guys at the parts counter went out of there way to help me solve my car trouble, from scanning my vehicle with the computer code reader for free to suggesting possible resolutions to my issue. I am now a loyal customer I will go to no other parts store in Reno/​Sparks because these guys treated me right!