Best Buy

I don’t normally write bad reviews and I I’ve always shopped at Best Buy so please note that this is not a bad review on the chain as a whole. I’m writing this review specifically to keep anyone else from having to deal with the poor service at this particular store.
The story behind the one star rating (and kinda wish there was a ZERO star rating):
I frequent the Best Buy in Mooresville, NC and Charlotte, NC and have always been impressed with the service and prices. On a trip to Michigan to be with my parents I decided to purchase an iPad for my father. I knew exactly what I wanted so I went to the Southfield Best Buy expecting the same service. I entered the store and headed to the Apple section of the store and after about five minutes was able to flag down an employee. I let him know that I wanted the iPad Air, wifi-​only, space grey with 32GB. He mumbled something under his breath and I was able to determine that he was asking me repeat what I needed. I repeated it. He said, «uh, I’m not sure we have any of those… let me check.» I said «OK» and told him I would be looking at iPad cases while he was checking.
After twenty minutes and my «sale representative» nowhere in site I decided to try and find him. A few isles over I see him standing with a group of other employees laughing and chatting. I walked up to them and tried to get his attention and eventually he recognizes me, looks at me and while I have his eye contact I ask, «were you able to find the iPad?» He replied, «oh, yeah, um, let me go check.» He was not apologetic but almost acted like I was putting him out.
After another ten minutes he came out of the back with the wrong iPad. I noticed on the box it was the wrong one so after another ten minute trip to the back, again acting like I was asking him to bite off his arm, he finally brought out the correct one.
This sales reps attitude was awful and disrespectful. He barely spoke up enough to hear and when he did he was not articulate but seemed to intentionally make it hard to understand him.
The cashier that rang up the sale was slightly better but certainly not welcoming or happy to be there let alone happy to help a customer.
What should have been a fifteen minute visit to Best Buy turned into over an hour-​long ordeal. When spending close to $ 1,000 (iPad, warrantee, case) I expect much better service than I experienced here. If you do as well then steer clear of this Best Buy. There are better ones out there.

Be aware that their return period is only 15 days, so if that early Xmas purchase turns out to be not working on Xmas morning, you’re out of luck. Best Buy refused to accept a broken new TV return because I assumed (silly me) that the return period was still 30 days.

This shop in the chain justifies online shopping and illustrates why Best Buy faces trouble in the future. The Southfield store sorely lacks in customer service and adequate merchandise, and the place feels run down and dingy. I waste a fair bit of time in this store over the occasional lunch hour when looking for an emergency USB drive or supplies needed for a last minute project. Best Buy is the fall back because nothing else is much closer to my work site, and the OfficeMax nearest to us still leaves something to be desired.
The big box store experience isn’t for everyone, particularly experienced computer or electronics users who favour breadth of selection. It still works fairly well for comparing multiple models of electronics, particularly cameras, appliances, and mobile phones. Best Buy gets 2.5 stars for mobile phone and camera selection: they carry a lot, hands on models let you get a feel for size and features, and prices are middle of the road. Year end discounts as they clear out earlier versions are pretty good. But grubby paws on the models at this store show rough use so steer clear of demo and open box options unless you’re backed up by a strong warranty or skills to check whether everything is intact.
The computer section, which I would expect to be a main focus for a computer and electronics store, is embarrassing. Shoddy presentation on blank racks, mislabeled sections, and weirdly divided product make shopping here miserable for me. I went searching for a USB drive that the Best Buy website said was in stock, and wisely wrote down the UPC/​Best Buy inventory number. USBs are split up in two different locations in the computer area, one with the hard-​drives and other storage facilities, and another buried in the butt-​end of nowhere to do with storage. I found the main concentration of USB drives easily, but my model wasn’t there. Walking around to discover whether there might be an end cap or a display somewhere. No luck.
Four associates hanging around the computer desk chatting with a customer couldn’t be bothered to notice me standing there. I eventually enlisted one by politely dragging him away, and he asked whether I’d looked in the camera section for a computer flash drive. Erm, no. I hadn’t because that doesn’t make sense to me, and most cameras don’t use external USBs vs. SD cards. We walked around the aisles and looked. I thumbed through a good three dozen USBs total searching for the one I was after, and finally came up with it buried behind a bunch of mismatched boxes that didn’t even correspond to where they were supposed to be stocked.
And this is really the tale of this Best Buy. Things are put away in the wrong places. There’s very little logic behind why something is in a certain location or another, and the simple task of finding whatever I am looking for becomes an arduous, time-​wasting trek. I have to perform most of the search myself because the employees don’t seem to have a better grasp of.
If you can save yourself the trip, use the website to order things directly to your home or the store.

By far the worst Best Buy out of the chain (I have shopped at 5). They are untrained and lack the sense provide customer service. I visited this Best Buy midday. I found the product I was looking for and checked out. After doing so I need help and asked the cashier what should I do. He proceeded to look at me puzzled and said «I don’t know». I then went to customer service. That turned out to be a waste of 30 minutes of my time! The Credit Specialist who doubled as a Customer Rep. was clueless. She didn’t listen to what I was asking her and then proceeded to disregard my time and her fault in the problem. If I say «I don’t want to get this, what should I do??» that doesn’t mean I want to get the product. She didn’t use her active listening skills and proceeded to complete the transaction incorrectly. To top it off she never apologized for screwing up. I would have not been so upset if she acknowledged her error.
I asked to speak to a manger and she tried to cover her own butt. He didn’t try to resolve the problem either. I had to call corporate and make 2 complaints. Did I mention this was a pick up in store. smh
Moral of this story: If you want actual CUSTOMER SERVICE and a great shopping experience DO NOT go to this Best Buy!!! It doesn’t help that Telegraph is stand still traffic due to construction work that is being completed.