Ideal Pools, Inc.

The actual guys doing the work are great. The office is beyond frustrating. Pool guys say to let them know if something specific needs to be done and they’ll come do it. Office says no, we have to do it. Office says they’ll be there between 8 and 8:30. They said it twice on different days. Office (other person?) says they don’t even do estimates. Okay, fine, don’t call me and remind me they’ll be there exactly then if you don’t do that and it’s far from true. So, we call to get them to finish opening (we had to wait for shock and water levels), have to wait another week, and they didn’t show up. All day. We even called towards the end and were told they were still out working and that we’re still scheduled. They didn’t show. No call. That was yesterday. We call up today, and they say they have no idea and that no one who knows what’s going on will even be in until tomorrow. This is so unacceptable! If you just need your pool opened by a few days before it needs to be closed, maybe use them. I’m not sure they’d get around to closing it before snow hits. I heard such good things about this company, but they must have hired new office people.

I assure you, you don’t want to work with Ideal Pool. I’ve shared below a snippet of my experience with them via an e-​mail I sent to their listed president this morning:
I left you a voice message this morning as well. You were supposed to send someone out yesterday to finish opening our pool — from a week+ prior (⁵⁄₂₂). However, when I called in the afternoon to inquire as to time so I could have someone at the house, not only was I not given confirmation you were still coming, but I also never received a call back. I was not surprised, then, when no one ever showed up… and no call was given to tell us that you weren’t coming.
Let me also explain how my husband called the Sunday after we were «opened» (i.e. left with a cover off and a green, filthy pool to look at) and you didn’t bother to call us back or put us on the list for service. He then called again during the week and again, was told someone would call back. Lastly, he showed up there, spoke to someone who told him he should have called sooner (hilarious!), but was assured he was «on the list» for Saturday.
I share this tale of laughter and joy to illustrate to you why we do not want you to even attempt to send someone to service our pool. I am amused as I write this because I am pretty sure you weren’t going to anyway, but I am giving you the courtesy you did not provide to me by letting you know.
While it gives me some measure of release to write this admittedly snarky e-​mail, I feel much more relief in knowing we will never have to deal with your company again.
p. s. My example of your service described above is not an outlier, our entire experience with you has been generally negative, but we were hoping it would improve. Shame on us.

Very disappointed in the fact these folks do not stand behind their products I had a pool installed by this company 2 seasons ago during the closing this year they informed me the cups for my ladder and handrail needed to be replaced no warranty because it’s normal wear and tear… really after 2 years… the year before the salt water generator computer burnt out and had to be replaced… it took 6 weeks and now it’s held over my head that they replaced it for free… really…wouldn’t that be covered by the warranty that the manufacture has. oh sorry not for these folks they don’t take responsibility for their shoddy workmanship. Its owned by new people but the same people work their and I trust nothing they say or do at this point. I’m sorry I waited this long to post a review about how I feel and I hope others aren’t as disappointed in there investment as I am in mine.

This is the only place I will bring my pool water to be tested. Everyone here is knowledgable about what your pool needs. They use wet chemistry to test the water, not dipsticks like Namco. This is an exact science. Once I open my pool, and get the chemistry right, it is clear all season.
Their line of pool chemicals might cost a little more than Walmart or ocean state, but it is high quality stuff.
I highly recommend them.

Avoid at all costs… this guy is pretty much a scumbag who has convinced himself that general principles of good business and customer service don’t apply to him. Employees and ownership are often in error, yet manage to be condescending and rude to customers without hesitation.
One illustrative story: a product on the shelf was incorrectly priced, when I got to the register I was told it was $ 20-​$ 25 more than what was listed. When I mentioned this, the guy working the register flew into a legitimate tantrum, ranted about how it’s going to come out of his pay and he can’t deal with it, threw the item across the counter, and went to the next customer in line. When the owner heard the commotion, came out, and was clued in on the situation, he told me that kids do the price labeling and frequently make mistakes. I was accused of being greedy and told that «if $ 20 makes a difference to me, I’m in the wrong store.» Needless to say, I haven’t been back.
NOTE: Apparently another reviewer thinks I tried to «rip them off» because I had the nerve to ask for confirmation when they attempted to charge me $ 20 more than the listed price of my item. I’m sure that if you went out to dinner somewhere and when you got the bill the food was much more expensive than was listed on the menu, you’d just smile and fork over the cash. Or maybe you’re one of those people for whom, to quote the owner of this establishment, «$ 20 doesn’t make a difference.» In that case, enjoy.

These guys were positively rude and completely talked down to me while i was asking questions about getting some service and repairs for my pool.
I am funny this way, I try to use a business for things I cannot do myself, like figure out why my filter is broken and I am happy to pay for an expert. However, being condescending and rude, you could be the best in the world and I would pay twice as much for someone half as good if they are polite and willing to talk to me as a person and valued customer.
Sorry Ideal your name is a total misnomer and you shall receive no more of my money