Elmore Road Veterinary Clinic

Elmore Road Veterinarian is the most caring and patient clinic. The staff go out of there way to make sure every pet and pet parent is
beyond satisfied. From educating and explaining treatment, as well as a clean and comfortable environment.

My wife called and made an appointment to have our dog groomed on May 8^th, 2015 at Elmore Road Veterinary Clinic for May 15^th, 2015. We specifically asked for a groomer that normally takes care of our dog. They never once told us that she no longer worked there, until upon arrival. Before stating what happened, I can first say my dog is brushed once a week, nails clipped, teeth brushed, ears cleaned, etc. Did my dog have lite mat on her underside, yes. My wife takes our dog to have her groomed. When my wife finds out, that the groomer no longer works there, she asked to speak with the groomer. When the groomer appears, without touching my dog, states she will have to be shaved. My wife said you haven’t even felt her hair. She was determined that our dog would have to be shaved. My wife stated, I do not want her shaved, nor her snout shaved. Please call me if you have any problems. We never once received a phone call. Upon arrival, words could not express what we saw. Our dog was cut to the skin, so close to the point, some parts on her have to have baby powder applied. I, the husband, called the vet to speak with the owner, Dr. Brandi Ellis. I spoke my concern to the receptionist and ask that the Dr./owner return my call. Two hours later I called again and asked for her to call me and no returned call. After work I went up to the vet to speak with Dr Ellis. I waited one hour to speak to her. When she came out to speak with me, she listened to my concern, but pretty my just tried to pacify me to get me out of the office. I was able to manage to ask her a few questions. 1^st I told her we were never informed that the previous groomer had left. She stated the reason that groomer was gone, was because she was rough with the animals, and are you ready, I have even heard her make your animal squeal/​cry. Was I made aware of this in the past??? NO. 2^nd, the new groomer even went to the Dr./owner to show her the haircut and the spots that were close to the skin. Why was I never called or made aware? 3^rd, the Dr. /​owner, made the comment that sometimes she was a bad parent and had to have her dog shaved (1^st my dog is brushed, 2^nd is she calling me a bad pet owner). 3^rd my last concern was I spent $ 65 dollars on a grooming job that my 5 year old could have done better. All the Dr. /​owner could say was I’m sorry. I’m sorry??? Sorry is not good enough for me or my sweet dog. I just want to make everyone aware of the shadiness we experienced.
To add to the story, once we got home, my dog loves to go outside and loves to play in the rain. It was raining and my dogs fur was so close, that the rain hurt her back. She came inside and soiled my rug. Now she is acting skidish due to her dramatic experience.
We will definitely not be back and I will make everyone I know aware.