Alvin Hollis

I was a new customer to Alvin Hollis since Oct 2015. At the beginning, they seem very professional and provided up to par services.
Not until recently I decided to stop the auto oil delivery and out of no where questions like interrogation, «why would I want to stop it? That is not a wise choice!, We know you need oil that is why it default to auto delivery… etc…» I asked to talk to general manager, obviously he isn’t around until next year. LOL! The service representative keep insisting that I need to close my account. This is where I got to agree with him.
Glad to end this business relationship.

We have been customers since 1990 with Alvin and Hollis recently we updated our furnace the job was done in a day very professional the crew did a great job they left no mess we would recommend Alvin and Hollis to anyone that’s looking for upgrades and good and reliable oil services thank you Alvin and Hollis and crew

I switched over to Alvin Hollis and they have been outstanding. Customer service is top notch.

I have been a customer with Alvin Hollis since moving to Weymouth in 2012. I have nothing but good things to say about Alvin Hollis. For the last few years we have been heating with a boiler from the 1960s! Alvin Hollis had serviced the unit annually with no issues.
I recently took the plunge and decided to replace my boiler and hot water heater with a new, more efficient unit. I worked with Colin, an Engineer with Alvin Hollis, and he couldn’t have been a nicer guy. Super patient and knowledgable about all the different types of heating systems. Colin provided me with three options that varied in price and design. Prior to going with Alvin Hollis for the boiler replacement, I had the project quoted by another local heating and air company just to make sure the price was competitive. The quote came in thousands higher than Alvin Hollis. I was amazed.
On the day the boiler was replaced the technicians arrived at 8am. They were gone by 4! Totally cleaned up, removed all the old equipment and the new unit running strong. I was really surprised how efficient the team was. The crew did a fantastic job.
We are really happy we chose Alvin Hollis. We would strongly recommend them for their honesty and superior customer service.

WOW, rude rude rude,
i called for a price on a service contract, they wanted to know if it was oil, yes. is it hot water, steam or some other type, well I don’t know. then he wanted to come and look at it. so i wanted to know the price first, he says if its a newer system it could be free. so I said sure, come and look at it. then the guy says, well am I going to get the business? I don’t just come out to look at things for nothing. what an asshole. I told him I will call someone else. he hung up on me.

Replaced an original 1950’s monster of an oil heater with a new one. I shopped around and got quotes from several places for this job, but Alvin Hollis had the best price. They replaced everything, taught us all we needed to know for our new set-​up. They even went above and beyond: I was having other work done at the same time, and the other crew left a mess. The Alvin-​Hollis guys helped me clean it up! They were great!

Have been an oil delivery and maintenance customer for 7 years with great results — the tank is always full and the annual maintenance is proactive. This summer, our (very old) AC compressor quit. The replacement estimate process was excellent — we needed to resize the compressor and upgrade to the latest refrigerant, and Jim was flexible, responsive, and took the time to explain the necessary changes. Two price checks confirmed the proposal was the best value, and the work was completed on time with no issues. Great work.

Had an issue with an A/​C that was installed 1.5 years ago. Had to call them back because of a freon leak. They resolved quickly with a new unit and worked with me on a reasonable service charge. Very fair and stand up team. Jim was very helpful.

I have used Alvin Hollis for 2 years for oil and just tried them for the AC service. These guys stay till its done and if jammed with appointments, come back to finish it right. Extremely courteous, always on time and thorough on repairs. AC and heating system now working in top shape. Service agreement is definitely worth it! Also, the recommended biofuel does seem to be more efficient for the system, less maintenance.

Customer Service at this place sucks.
So I’m leasing a place, they run my credit and say I can’t have an account.
Kenundrum (no), pain in the but ((YES)). So here goes how they handle it.
1.) can I pay ahead (NO)
2.) can I pay in cash (NO)
3.) can you leave a bill at my house when you fill up the tank (NO)
4.) can you tell me what on my credit is bad so I can fix it or even tell you if it’s correct or not. (NO).
Call there for yourself if you must, they have hands down the worst customer service people working (perhaps like 5 people in the front office)… which smells like oil there also… but terrible customer service skills which is the only differential in Oil Delivery places these days.

Had no heat inDecember so called them as they annually service the gas heat/​AC unit.
They came out after midnight and got it started. It turns out the blower had gone and they quoted prices to replace part or whole system as it is already @7 yrs old. I opted to replace part and everything works great. No pressure to buy whole new system but glad to have option as nothing lasts very long these days. Also used them @7 yrs ago when they did complete bathroom remodels and was very satisfied then as well. Even the town inspector seemed relieved to know they had done the work which gave me an extra vote of confidence. Always polite, clean and easy to do business with!

We used Alvin Hollis as our oil supplier for the first three winters in our house. We never had any problems with oil delivery. It always showed up before we needed it. We also had a maintenance contract for our furnace/​AC, so someone showed up once a year to service things and vacuum out the ductwork. We also needed to use them to repair a broken AC which they did promptly and for a reasonable price. The repairman even took some time to explain how we could best adjust our thermostat to avoid overtaxing our AC.
When we decided to convert our house to gas heat, I discovered that Alvin Hollis also does plumbing and gas conversions. I requested that someone come out to give us a quote. Gordon came out within a few days and talked to us about the project. He took notes about what we wanted and advised us on our options. Shortly after that he sent us a quote via email.
Due to some confusion with Columbia Gas and some indecisiveness on our part, we had to go back and forth with Gordon several times over the course of many months. He was always very responsive. His quotes were itemized so we could see where the costs were coming from. (I did not experience this level of responsiveness and detail with the other company I went to for a quote).
We finally settled on a gas-​fired furnace with a humidifier, a 40-​gallon water heater, a new thermostat, and the removal of our old oil tank. Half of the cost of the project was due up front.
Once we had the gas line, scheduling the actual install took a few weeks. (A cold snap had caused a lot of emergency repair jobs.) Chris, who is in charge of scheduling, called me on a Monday and said they had enough guys to do the entire project the next day, with the inspector coming out the day after that. He advised me to call Columbia Gas to schedule them to hang the meter ASAP. (This was good advise because even with the advanced warning, Columbia Gas couldn’t get someone out until Friday.)
The actual install went fine. The workmen showed up promptly and completed the job in one day. There appeared to be some confusion about how much pipe they needed vs what they had, but they worked something out. By the end of the day we had all our new equipment installed and the oil tank removed. They also re-​ran the water output pipes to our sump pump, stating that the pipes that had been there previously were not angled correctly and had standing water in them. They left the basement clean as well.
The next day the inspector came. He made a point of telling my husband how impressed he was with the work. He pointed out how they had run pipes around the beams of the house rather than cut through them. He said it was a pleasure to look at Alvin Hollis’s work.
Actually getting our gas turned on was a bit of a fiasco due to Columbia Gas, but throughout that process the people at Alvin Hollis were very supportive, saying they would come out late on a Friday night or over the weekend to start up our equipment. Fortunately, that ended up not being necessary, but we did get someone out the week after to tune the furnace.
When we received the invoice for the second half of the bill, it included printouts of the rebates we’re eligible for with some of the information already filled in. That’s really above and beyond service in my opinion.
At this point, we’re very happy with our new equipment and very glad we went with Alvin Hollis to do the conversion. And we’re glad we can continue to use them for maintenance going forward. I would definitely recommend them.

Hard to beat their service! Over the past fourteen months Alvin Hollis replaced my boiler with a high eficency System 2000 and then in November my under deck oil tank. Both jobs were in confined spaces. They arrived when promised and when they were done you would never know they had been here.
I am now a new oil customer using sulfur free bioheat fuel.

They are incredibly responsive. We have been customers for years and we would never change. We have had issues and they are so responsive and have such great follow through.
If you want a firm that will actually make you a priority, choose Alvin Hollis.

oil delivery is fine. a bit pricey. my issue is their sales team that tried to rob me. insisted I needed a new furnace costing 11k. ended up replacing a part that cost me 2k using a different company. I actually don’t trust them now for that type of work.

We recently had air conditioning units added to our house– one for the part of the house that already had vents and a Mitsubishi ductless unit for an addition. We are pleased with he results and found the entire process easy and professional. The initial evaluator was great, the installation efficient and when promised and the cost reasonable. We just use the units when it is very humid out and they kick in quickly. So far it looks like the cost of running these two units adds about $ 3.00 per day to our electric bill– a bargain when it is humid out. Judy C. Duxbury, Ma

Was planning on having them do some plumbing work. Had scheduled the appointment and discussed in detail the needs and equipment/​parts required. It was all in the system, dotted my i’s and crossed my t’s.
They called to let us know that the guy was not going to show up til the end of the window and also asked if we needed a particular piece of equipment, the one I had verified with the service department on two separate occasions.
They called 15 minutes before the end of the window to let us know the guy was going to grab lunch and had to return to the warehouse to pick up the part. Are you kidding me? First you are going to eat lunch and show up late within a 3 hour window and then you don’t even have the part that has been requested. Ridiculous.
They are expensive and definitely not worth the price based on the poor service. Would not call reliable, professional or recommend to anyone unless you have no other options and care to hang around your house all morning hoping and praying they show up — assuming it is not lunch time.
This is not the only time we have used them and it has been getting worse each and every time. So, this will be the last. Thank god for Angie’s List!!!

I’ve been using Alvin Hollis since I bought my first house in 2001. They have installed multiple items including central air, central humidifier, hot water heater and two ductless heat pump systems. I have also used them for multiple repairs for various things. The work is always done professionally and on time. From a price standpoint, they are not the cheapest but they are not the most expensive. They consistently provide top notch service to me so I will keep going back.
The most recent service I used them for was in April 2014 where I had a new heat pump system installed in my sunroom. The installer did an awesome job dealing with a tough setup in my room and was able to suggest a change to what i had originally planned. That suggestion prevented a significant amount of «clean up» work that would have been required if we followed the orginal plan. I was very happy with the end result.

They came out the next day on time. They fixed our AC and didn’t over charge us. Enough said.