Acutech Autos, Inc.

If only there was an option for no stars. I took my car here to get two new front tires. When I got my car back, they put the new tires on the back, and would not change them for me. Then I noticed my front tires were almost completely bald. Which is interesting because I just got those tires replaced one year before. Now I thousand miles later, I have absolutely no tread on one side. I have a sneaky suspicion that they swapped out my fairly good tires with the same size and same name with almost completely bald tires. If I were you, I would think twice about taking your car to these fools, otherwise pieces and parts of your car might end up on someone else’s.

I stopped here for a smog test. I agree with the other reviewers. Nikki is cool. I was asked to wait in a room upstairs. I got to watch Frasier on Netflix while I was waiting for the smog certification.

My 2005 Subaru Outback Sports of 10 yrs finally started to show signs of old age so I had to have my radiator and starter looked at. Instant worry came into my thoughts because who trusts mechanics anyways? I was referred by my friend so the worry wasn’t as heavy as he said this place is great and will take care of me.
He was RIGHT! I had the best experience at Acutech thanks to Mark! He took great care of me and walked me through the entire process. He was extremely friendly and honest with me. He called me to give me the diagnosis plus pricing for parts and labor. He called again to let me know my car should be done around a certain time. He called me again to tell me my car is done and ready to be picked up. He also, told me about a coupon special they had going so he knocked off 100 $. Now, that’s customer service!
Thank you Mark for making this experience a positive one. I will always take my Subaru to Acutech until I get a new car.
I would have given 5 stars if their lobby was a little more cleaner but the service was on point.

My experience with accutech has always been satisfactory, especially with the service manager Mark. He really went out of his way to give me a great deal on all the parts &labor required to fix my vehicle. Mark is very friendly and makes you feel special as a customer. If I could give Mark & accutech a 7 star review I will !

Wonderful place for a smog check. I will return here for a smog check from now on.

Mickey (THE BOSS =) Saved Our Life!
Last Friday our car broke down in SSF and we life in SF. The time was about 7:30 pm, and my husband and I were in a frantic. We both work, I had an interview the next day and again it was getting late and we live in SF. We were STRESSED! I started looking for places on my iphone and found good reviews re Mickey’s shop. Even though it was after hours, I gave it a shot and called; not only did Mickey pick up, he waited for us to get their (long story on how), ordered to part and got our car fixed the next day by 9:30 AM.
There is more…
Mickey also dropped us off at Bart at night and picked me up from the morning at Bart.
THIS IS THE BEST SHOP EVER! ANYONE THAT GOES HERE IS IN GOOD HANDS!!!

Good experience getting my car smog checked. In and out the door in 40 minutes. They were super nice and have a waiting room to hang out while you wait. Best of all — my car passed!

Just got my car smogged. Great service, fast turnaround, competitive price, no appointment. I worked with Mark and was very happy with the whole experience. I’m going to make this my regular shop the next time my car needs to be serviced.

Please don’t take your car to these people, they will say anything to get into your wallet.
PS. there waiting room is a dump
PPS. and they are slow

My first visit (for a smog check) and had a great experience. Father and daughter team working in the office were very friendly, site has upstairs waiting room with Netflix setup, and I was in and out in 15 minutes! I highly recommend!

I used to come to Acutech occasionally over the course of 6 years. I’ve had nothing but bad experiences here. First of all, they fully diagnose each vehicle so if you go in for a simple job like a spark plug change you’ll most likely receive a phone call notifying you of several other things needing repair. Not necessarily a bad thing but can be quite irritating. I used to dread receiving phone calls from this place because it was rarely to inform me that my car was finished, but rather to recommend another costly repair. I can’t tell you how many times an original estimate doubled in cost.
My worst and last experience was when I brought them a car I had been working on for months. I literally slaved away at restoring the body and finally had it painted! Unfortunately, a few days later I had an electrical issue that I couldn’t find the source of. The car wouldn’t start so I had it towed here. They charge me about $ 100 to diagnose the issue and call me informing me that I needed a new battery and starter. I know enough about cars to know that the issue is either one or the other. It would be highly coincidental for them to both go out at the same time. The estimate was roughly $ 550 and I thought it was ridiculous so I took a day off work to pick up my car. Once I get to Acutech I go check out my car before walking in. I quickly noticed that my freshly painted car had damage on the hood & headlight. Now livid, I storm inside and tell them to follow me outside to show them the damage. Both the manager and the mechanic who diagnosed my car walk to check out my car. Turns out the mechanic who diagnosed my car dropped the battery on the hood of my freshly painted car when he removed it for a test. He then tells me that they’ll fix it and has the mechanic run inside to get touch up paint (WOW). I told him that’s unsatisfactory and that I should make them pay for a respray of the damaged area. I walk back inside to get my keys and the guy reprints my invoice and says it’ll be $ 100. I laugh and tell him i’m NOT paying. It gets worse, fed up I take my car to random hole in the wall place in San Francisco. This shop looked like a junk yard but they literally fixed my car in 20 minutes and found that the source of my problem was a $ 15 dollar fuse. The guy said $ 20 bucks, I gave him the $ 100.
The manager of this place is really kind and has tried to accommodate me several times, so I give him credit for attempting to establish good customer service/​relationships. He himself is very knowledgeable and has established a good reputation as he’s built well performing track vehicles. If you come here beware and try dealing solely with the manager of this location. The place has had multiple employees, so it’s them who I can’t trust with my vehicle. I really tried to like this place but I never truly had a satisfying experience here. The last experience described was my last strike with the place.

My mom’s car has a lot of small problems. I went to Speedee for an oil change and they gave me a long list and a lot of pricey estimates. When I went to Acutech for my next oil change, I was given a very thorough explanation of everything the car needed based on safety as a priority. It was refreshing to have everything really broken down and itemized. I’m a student and short on cash, and I now know what needs to be worked on soonest. The pricing is fair, especially the way it was explained piece by piece. Whenever I go to Acutech everyone is hard at work and my service is done quickly. I don’t plan on going anywhere else in the future.

This review doesn’t even deserve a star but I have no choice… I have been a customer of Acutech for a long time — maybe 8 to 10 yrs up until my last visit here. I came here in late June because my ABS light came on. Niki the owner said, «oh, it’s so late in the day that he may not have time to diagnose my car,» My reply was you are actually going to let me drive my car knowing you just said that the problem could be anything. My panic self didn’t give in so he had asked me to go in the office and let Eina know. They eventually diagnosed my car… he said that they test drove it and nothing is wrong — he said he checked everything and didn’t see anything. But he did say, if the light comes on again that it may be the ABS unit because per his diagnostic result that it showed the problem was the ABS unit and it is going to cost a lot money for the unit. He said that he will try to find someone that may refurbish for less money. Well, 2 days after the fact, the light came on and my car stalled on me. Luckily, when it happened I was already in front of my home. I called Acutech again on Saturday afternoon and Mark answered. And, he said — «sorry mam we can’t take your car right now because 1) we don’t have the parts and 2) we don’t have any room right now and we are too busy.» Really, this is the way to treat a customer who’s been coming here for years.
So Monday came, I called Acutech again and Eina answered tpld her the scenario and she said she’s going to call around to see who can refurbish. So I waited, waited and waited — no calls and it’s been 2 wks.
I finally called Infiniti dealership and spoke to their service advisor. I had asked what could be the problem and he said that the problem would be the sensor and not the ABS unit. I am not a mechanic — but I just wondered why Niki didn’t think about that. It makes me think that they don’t know what they’re doing after all these years. Just now realizing this.
It is now August 2^nd — and I haven’t heard from them. I had left a message last week because I also just noticed when I was cleaning my car that my owner’s manual is missing in the back of my car. I called to ask Eina to check maybe their mechanic took it out and never placed it back in my car. And, I get nothing. No call — nothing.
I am done with this place. There’s a whole bunch of shops around this area where I can easily take my car. I just didn’t understand that if they can’t fix it why couldn’t they call me and tell me instead of having me wait.
I will not suggest any of my family and friends to come here ever… Go some where else and save your money. It is not worth it to come here — no communication and it’s expensive.

I had just taken my car (2007 Mazda 3S) to the dealership for a routine service check-​up when I got slammed with a long list of parts that needed to be replaced. One of them was very important to get replaced because something was wrong with my water pump and I was planning to leave on a road trip to LA within the next two weeks. I decided to turn down the service from Mazda and ask my friends for recommendations. (I’m originally from Hawaii… the family-​owned shops that I trust are 3000+ miles away…)
Luckily, a friend suggested for me to take my car to Acutech to see what they could do and to see how much money I could save by NOT going to a dealership. Since my warranty for my parts was over, I thought, «Why not? Let’s give it a shot!» I was very impressed by how friendly and professional the staff is here and how speedy they are! I got my car fixed at a very reasonable price and saved at least $ 100 by going to them instead of to my regular dealership service department. I also got recommendations from Niki that indicated approximately when I should get different things serviced in the future and what I should be aware of, but he never pushed me into buying things that I don’t absolutely need.
I trust Acutech with my car and will always come back! I’m glad I found a family-​owned shop in NorCal that compares to the ones back home!
Thanks, Acutech!

Went here with my fiancé to get his car smogged and not only was it fast and cheap, but the person behind the counter (I think Ricco) was extremely friendly and helpful while we waited for the smog. I am definitely coming back here if I need any work done to my car.

I’ve been looking for a good shop for a while now. I usually take my cars to the dealerships and we all know they are over priced. I had used Acutech for a Smog check in the past and they seemed good. I had recently received a multi point inspection for my Nissan Murano from one of their local dealerships. They told me I had a small oil leak and that my front control arms needed replacing.
I called Acutech and spoke to Jamison. He was very helpful and patient with my questions and concerns, unlike the dealership that just made me feel stupid because I’m not a mechanic and don’t know what every part of a car does. Jamison quickly got back to me with quotes that seemed reasonable. I decided to take my car in on a Saturday and he got me in.
At the end of the day, my car was fixed. My oil leak was repaired for under $ 100 when the dealership quoted me $ 380! The dealership also said I really needed to replace my front control arms. Jamison had their suspension specialist look at them and they said they were fine!!! If Jamison would have told me I needed to replace them, I would have (for $ 700 vs. $ 1100 at dealership). The fact that he was honest and not just trying to get my business caused him to earn my future business.
There was also a young lady who helped me when I picked up my car. She was very nice and helpful.
Great shop and highly recommended. Only thing I would suggest is to update their website with some service specials to get more people in the door.
Five star!

I don’t know why I’m reading all kinds of poor reviews. They were pretty awesome today (02/​03/​2014).
I took my car (a 2004 Subaru Forester XT) in because the check engine light came on (and the cruise control light kept blinking. What the.). My husband used some little doo hickey device and determined that the thermostat needed to be changed and the shop agreed. Administration staff and Niki are great, by the way (even though I called them back a million times because my husband needed me to tell/​ask them ‘just one more thing’). I also let them know that my car had an oil leak that needed to be repaired, and they agreed to look into that as well. The leak was supposed to have been repaired a long time ago by another shop I took my car to. FAIL on United Performance (who I found out today just lost their Diamond Certification). Acutech said it was still leaking. I wanted Acutech to fix it, but according to the warranty company, United Performance had already used the deductible so I’d have to take it back to them (Nooo!!!) or I’d have to pay out of pocket for the leak to be fixed. I mean, I’ve been working a lot of overtime and all, but I could only afford to pay so much today.
All in all, I got my thermostat fixed. Yay. The only thing I would suggest is that Acutech call their customers back to let them know the car is in fact ready. I was told I would get a call back, but I never got a call back. I did get an estimated time it’d be finished by, so that was nice. *shrugs shoulders*
I’ll definitely be coming back to them to change my timing belt. And to fix the oil leak. I have a strong feeling United isn’t gonna get sh*t done AND find some way to make me pay out of pocket.
Thanks, Acutech Autos, for making this an easy and pleasant experience.

This place ripped me off badly. Pure rip off.
I brought in a 79 Mustang because I failed smog else where. So this repair shop is gold shield station and should help me fix smog problems. They kept my car for exactly 8 days ladies and gentleman. Yes sir 8 days. On the 2^nd day I called and thought pretty much everything is done, they told me they checking it just now. Then they called back and said I need new Cat converter and parts plus installation for that is $ 360, which does not include the diagnostic test of $ 98. Throw in the certificate and smog test you talkin about $ 537 total. I thought $ 360 for just a cat converter is too expensive then they said it became expensive because California changed its regulation and now all Californias converters are expensive.
Anyways they installed it, made a few adjustment to my carburetor and passed it for me. Costed me $ 537.99 and 8 days of long wait. Then a month later I brought my 69 Rolls Royce silver shadow to another shop in San Francisco, they said to change the cat converter for my rolls royce is just $ 220 parts and labor included. I was so shocked! How come you guys are so much cheaper? I immediately asked them how much they would charge for my 79 Mustang. They said $ 200 even parts and labor included. All their cat converters are California legal too.
In fact I dont even think my cat converter for my mustang needed replacement. They just told me to replace it so they can earn money. And they charged double of what other shop charges.
Another thing strange is I got anxious because Nicki the owner of Acutech kept telling me it will be done this afternoon, but everyday he said this and just dragged on another day. Took him 8 days to finish the repair. Everyday starting from the first day he told me on telephone it will be done either today or tomorrow morning. Then I got anxious and paid him a visit. He just sat there and ate his lunch and said he will speak to me after he finish eating. But when he finished eating his fried rice, his friend came and he started chatting with his friend and they slowly walked upstairs and I was just sitting there wondering why is he ignoring me like this on purpose? Feels like he is trying to descipline me for being too pushy. But hello. 8 days is a hell of a long wait. Do not blame customer for being pushy if you make him wait for 8 days just to change his Cat converter and adjust his carburetor. 8 days and $ 537 spent.
Then when he finally returned from upstairs he finally told a clerk to give me an estimate. He could have told that clerk before he finished lunch because that clerk was there all that time.

These guys did the Smog check today for my 9 year old Jeep.
They were professional, kind and curteous and, above all, prompt!
Really liked having them work on my car — would hearily recommend them to others.

I’ve been going here since I could drive since my dad is a regular here. They always do a great job on my car. Whenever I have a problem I just take my car here and they take care of it for me. I’m never worried about them overcharging or lying to me. They really know what they are doing when it comes to Japanese cars.
Some caveats though, since it is a small family run operation they can get very disorganized at times leading to longer than average wait times. The only thing to do is to communicate with your technician. Get from them exactly how long it will take and constantly be on top of what is going so that there’s no miscommunication.
I’ve been going here for years and I’ve always been happy with the service, but the place can stand to be a little more organized.