Prompto

I’ve been bringing my vehicle to this Prompto location for 9 years. Every visit has been quick, efficient, and friendly.
For $ 22 + tax, they drain out your old oil, remove your old oil filter, put a new oil filter on and add fresh oil. They typically have three people working on your vehicle as a team, which allows them to perform the service so quickly.
They also do a basic check of your other filters and fluid levels, and if you ask them to check your tire pressure they’ll do that too. If your tires need air, they’ll add air at no charge. If your other fluids need topping up, they’ll do that for a reasonable price: not as cheap as doing it yourself, but substantially cheaper than what you’d pay at a dealer. Ditto for replacing things like air filters and windshield wiper blades. I typically replace all those things myself but occasionally I’ve had them replaced here when I was in a hurry.
The location is convenient, right across from Hannaford and the Maine Mall and only five minutes away from the Redbank and Brick Hill neighborhoods.
9 years I’ve been coming here, and I’ve never had a single problem. I think that’s a pretty great record!

I’ve had my oil changed with them several times in the past without incident, always friendly and competent, until the last time I went. Without getting into a long story, in replacing my oil filter the technician dented something underneath to cause a loss of power steering fluid. It was not obvious at first but after driving away my vehicle was operating very strangely. so bad I had to drive to my dealership garage and get it repaired, same day. In the end Prompto management at first denied any wrongdoing, but after several days of not hearing anything from them I called to check the status of my complaint and they did cut a check for the cost of repairs. Moral of the story I guess is make sure you trust the people working on your automobile.
BTW this was some time ago so perhaps they have improved.

Quick and friendly!
I had no wait and just pulled right into one of the three car bays that they have. I stepped out, and after confirming that I wanted «just the basic,» they went right to work. I liked that they didn’t pressure me into anything besides the basic oil change.
I turns out that my car calls for the more expensive oil, and they politely informed me of this, even showing me the cap for my oil reservoir (right word?) that indicated this so I didn’t think they were try to pull a fast one on me.
They called me «Sir» the entire time, and I got into a short conversation with one of the people there about comics because he saw the Incredible Hulk bumper sticker on my car.
The one negative part of this experience is that while I was taking pictures of the front of the place to post on Unilocal,one of the guys got all sketched out and asked me why I was taking pictures. I told him it was for Unilocal,and he didn’t know what that meant and asked if I had «authorization.» I told him I wouldn’t post them (I lied), and that was the end of that. All in all it was pretty funny, and I can’t really hold it against them.
I’ll definitely come here again in 5,000 miles when I’m due for another change.

Great oil change, fast, good price but there’s still bird poop on the window. That makes me sad because now I have to look at it all the way to Boston. Ick (no, wipers and fluid can’t budge it)