Bed Bath & Beyond

I love this place. They have everything I am looking for to go in my living space. Clip your coupons and keep them! They never expire. If you forget it, bring it back with your receipt. You get the money back. Love it.

I don’t think grocery shopping is the worst.
I think bedding shopping is the worst.
So I hadn’t purchased pillows in a while. We needed new ones desperately. I thought that it only made sense to buy them from here. Only… I had no idea there were so many kinds to choose from. I ended up buying six: four «fresh and cool» ones ($ 20 a piece) and two generic cheapy ones ($ 9 a piece).
I returned the next day because two of the «fresh and cool» ones had brown stains on them (gross, eh?). I exchanged them for more expensive options (channeling my father who always tells me, «you get what you pay for») made from «miracle bamboo».
I returned the next day because the «miracle bamboo» ones smelled so foul that everything they touched stank afterwards. I exchanged them for more of the the generic cheapy ones.
And now I’m satisfied.
(Apparently I do not have very sophisticated taste in pillows.)
The point? BBB is on the more expensive side. And BBB is SO full of goods to buy that their aisles are claustrophobically tiny (seriously, does anyone else have a difficult time navigating that store with a cart?). But who cares when they excel at customer service? Both times I returned the pillows, my exchanges/​refunds were effortless (just make sure you have your receipt regardless of what you buy, otherwise they can only refund X-​amount). The folks at customer service were patient and kind with me, and I couldn’t have been more satisfied!

Customer service at its best! Bill and Lynne were both great! We came in after Christmas with an exchange and a few questions and received smiles and helpful service! This isn’t the largest bed bath & beyond but they have a good selection of home items. We’ve purchased many kitchen and home items here throughout the years and have always been satisfied customers. Our recent experience has solidified our beliefs that bed bath & beyond values their customers. Thanks again Bill and Lynne!

Some tips for the thrifty shopper:
The coupons they send you do not expire, even if they have an expiration date. They will take the coupons MONTHS after the date. I’ve used some almost a year old!
They will price match AND let you use your coupon after the match. So if you find that Keurig machine or Roomba vacuum on sale at Kohl’s, bring in the ad and your 20% off coupon!
I love this place for the two reasons above!
The wall of kitchen goods can be intimidating, but I’ve always had excellent help from the employees. When you can ask, «Where’s the magnets for your dishwasher so you know if the dishes are clean or dirty?» and be pointed to the SINGLE such magnet in the store… you have great employees.

Super easy parking and stocked very well. I was in and out with exactly what I need in less than 5 minutes! I forgot my 20% off coupon and they circled my receipt to remind me to come back with the coupon and get my money back! That is pretty awesome of them! I like this place a lot!

like the other reviewer, i also called ahead to make sure they had what i wanted in stock and to ask them to hold it at the front for me. then i called back to double check the pricing and to ensure that they were holding it. when i arrived, they could not, for *loads* of effort, track down my items. so i went and fetched them myself, which was no major effort, but it definitely slowed down my afternoon. i’ve added a bonus star because they staff were very hush-​hush and respectful about my potentially confidential needs (bug-​proof pillow cases are no secret, tho!).
generally: goods are over-​priced here. get your hands on their coupons, which BB&B will gladly mail to you. they have 20% off and $ 5 off varieties– you can use one for each item and you can ignore the expiration dates.
additionally: this store as tooooo much stuff. it’s super over-​filled, which makes it hard to find what you’re looking for.
also: the clearance racks tend to have lots of broken junk. i am all for getting more use out of broken stuff, but i don’t think i should pay only slightly marked down prices for it. maybe BB&B should donate all this?