The Home Depot

I bought a window to replace my old one. I put it in my car and two days later, when my contractor opened the box, he noticed a small hairline break in the window. I tried to return it and get a replacement one but the store wouldn’t replace it for me!!! They sold me a faulty window and wouldn’t replace it. Of course it turned into a heated exchange. The store manager is clearly not a good one. I will now be an exclusive Lowes customer

Cannot get anyone from the pro desk to call me back. I had to resort to calling the Home Depot 2 towns away. Horrible customer service.

Purchased a washer on 3÷8÷2014 to be delivered to my Mom in New York City. On the delivery date when the appliance was delivered the delivery people they used refused to hook up the machine because this was not their job to my 80 year mom took delivery of it and finally three days later had it hood up which was a very simple took less than fifteen minutes for someone to hook it up for her. When the machine was installed it started making noises and the water does not drain.
When I called to have this disfunctional piece of metal to be picked up, fisrst Home Depot told me that the could not take it back then I decided to go in person to the store and speak to the manager Boby he told me that he would take care of this and that he would call me back within three days at the end of this time I did not hear so I stopped by and inquired and at this time the Manager (Mercedes) told me that she could not pick up this item that if I wanted a refund I would have to deliver the appliance to their store. Well I made more phone calls and spoke to Jeff Hamaid who told me that the appliance would be picked up at no charge by home depot. All that said I was referred to a Joe who was supposed to help getting the pick up of this appliance every week he cant seem to find anyone to have this appliance picked up and today April 2^nd after numerous calls he calls me and said that they would come to pickup their appliance however that my mom need to bring it down because the people who he is scheduling can not come up and pick it up, I explained that this would be a very difficult for her to do as she lives alone and is only 80 years old, he told me he would called me back with a date of this pick up as he did not have any idea when the pickup day would be.
All that been said buyer beware.

Not much to say. I feel bad not going to a local hardware store but they always have what I need. Also, you can’t beat the financing. I did my shed, floor in the basement and carpet all for 0%. Free money is always good in my book.
On the down side Home Depot has terrible lumber. It is very low quality. You have to go through the piles to find the good pieces. Oh, and I don’t like the plants. Again, low quality. At least they take them back if they die.

For the most part all of the Home Depots are pretty much the same. For this general area, however, this location seems to be one of the more well stocked out of the bunch. If you are making a run for a really common item and are not to picky about a substitute then this will not matter — however, if this matters it might be worth the extra mile or two to come here if it is a little bit out of your way.

Set up is confusing but they have helpful staff floating around. Best to look for sales otherwise prices are tad bit higher.

My husband and I bought a brand-​new, $ 600 dishwasher at this store. Pete, the salesman, was great! Unfortunately, he was the ONLY great part of this whole ridiculous experience!
We had the dishwasher put in by three Home Depot workers who were Russian and they didn’t understand much English. They ran the dishwasher and we noticed a loud, high-​pitched whistling noise coming from the appliance. I expressed my concern but the men said the dishwasher needed to «break in».
Two weeks later, our dishwasher is still making the same sound. General Electric sent a tech out to look at it. Apparently it needs a new pump. We refused the new pump because this is a brand-​new item. So we called Home Depot, spoke to Mike, one of the assistant managers, and told him the problem and that we wanted a replacement dishwasher.
Mike told us that we had to have the dishwasher brought back before we could even order another new one, so yesterday he sent over two guys that were supposed to uninstall the appliance and take it back to the store. They arrived with no tools, no nothing. They said that they were under the impression that the dishwasher was already uninstalled and that they were just going to pick it up and take it to the store.
While they were using a quarter, a butter knife and a few of my husband’s tools, my husband walked in from work and called Mike and told thin that the guys had no tools in order to disconnect the dishwasher. Mike told my husband that he didn’t know who was there trying to uninstall the dishwasher. My husband then told Mike, «Look, why don’t I just send these guys back to the store, they aren’t equipped to do this. We will keep the dishwasher, you order us another new one, and when the new one comes in your guys can just bring it here and exchange one for the other.»
Mike agreed. Unfortunately, the guys couldn’t hook up a valve properly so, even though we have a brand-​new dishwasher, we can’t use it.
And today, someone was supposed to come here to replace the valve between 1 and 5 pm. John Rivera showed up at 5, looked at the problem, and told me he couldn’t help. He also said that we’d need to pay someone at Home Depot to replace the valve.
Tonight my husband was on the phone with Frank, the store’s other assistant manager. He assured him that this was going to be taken care of, but unfortunately we no longer have any faith in the capability of any of Home Depot’s management or workers.
We had also left the CEO, Frank Blake, a message. This morning we got a call from Larry, I guess he works for the CEO. We told Larry we want 3 things to happen: Refund my husband’s credit card; fix the valve; and uninstall the dishwasher. Lets see if they can do any of that right! We are now buying an appliance from a store that knows what they’re doing. And where was the CEO? Why didn’t HE call us?
Update: Home Depot offered us the dishwasher for free. We said no and bought one at Lowe’s. I am waiting for Home Depot to come uninstall and take away this joke of a dishwasher (hopefuly they won’t do any more damage and will bring their tools this time!)
Latest update: Home Depot sent a plumber over to replace the valve that their boys broke. He did a great job, and Home Depot paid for it. And then Frank came and uninstalled the dishwasher. (Took his sweet time coming over, but he finally made it.)
Both the dishwasher and Home Depot are out of our house (and our hair) forever! GOOD RIDDANCE! My God! All this just over a dishwasher! Pathetic! (I will give the plumber a separate, great review though! He was a huge help!)

Home Depot is one of my favorite place to shop for my house. Its just like Lowes Home Improvement, or ACE hardware store. They are all the same to me. This one especially has a huge parking lot! A little too big I think.
Staff are great! Always helpful and they always have someone ready to greet you as you walk in the door! The place is dummy proof because it has everthing you need labeled in each aisle! Cant miss it! If not, theres a button somewhere that you can press in every aisle and someone will come in and help! If you need something for your house, stop wasting time and go here! You wont be disappointed!