ProntoWash

I have used pronto wash for many year now and I have never been this disappointed with your services like today.
I usually just do regular hand wash and saw a groupon deal for supreme detailing and decided to give it a try.
Took my car on Friday at 3:00 pm at sunset place miami location and Juan took care of me and he promise me my car was gonna be done by 5:00 pm.
I went back at 5:30 and my car wasn’t even washed yet and he told me he didn’t have time and to go back the next day. I made an appointment with him for the next day at 3:00 pm.
I showed up next day at 3:00 pm and he only had one car ahead of mine and told me the same thing that my car will be done by 5:00 pm. I went back at 5:30 pm and to my surprise he had not washed my car yet and I asked why isn’t my car washed yet he said he had cars in front of mine but there was only one. He did not apologize and said that I went late. I went to the exact time of the appointment.
I’m very disappointed and would not go back.

This car wash is a total rip-​off. I bought a Groupon deal for a $ 50 car hand wash and wax. When I arrived at the car wash, the person in charge said the Groupon voucher was only good for their $ 40 service that only includes a spray on wax. Clearly the person in charge there is not interested in the Groupon business. Fortunately Groupon is a reputable firm and they fully refunded my money. However, be aware that ProntoWash is located inside the Sunset Place parking garage. This means that in addition to paying to get your car cleaned you have to pay for parking. In my case I was there for less than 10 minutes (to determine that this was a scam offer) and still had to pay $ 3.00 for parking. I strongly recommend that you stay away from this place.

I came here on a Groupon. The detailing job was decent, but the service is terrible. I called in advance to make an appointment and, of course, no one responded or returned my voicemail message. So I showed up and luckily there weren’t many cars waiting. I parked and saw a young guy, Julio, behind the counter who paid me no mind until I said, «hello.» Then, he asked me for my information, including my phone number. I asked a couple of questions, and Julio very rudely responded to me.
I was under the assumption that they would call when my car was ready, but I asked anyways. They said two hours, and that was okay, so I went to sit in Barnes and Noble until I received a call – why else would they ask for the phone number? After two and a half hours, I went down there and asked if my car was ready and it apparently was sitting there for a while because they were almost done with a second car.
I tried calling the number again to discuss this issue, but of course, no answer and voicemail was full. Sometimes Groupon deals are great, but the discounted price doesn’t make up for terrible service.