Einstein Bros

I’ve always liked Einstein’s, but management needs to step in here with some serious customer service training and team building. I went in and stood at the register for a while. Someone asked me if I had been helped and then when I said «Not yet» she got very irritated and screamed into the back for someone to come and take orders. Very loudly and infront of all the cusomers. It was very clear the team did not cooperate with each other and did not get along. My order was taken, not in a very friendly manner but still. My order came out fast enough but was wrong. My bagel was not toasted as requested and my sandwich without onions came with them.
I went back to order something to go for a friend which never got to me and had to be remade. The cashier swore she made it but they didn’t know where it went. Aside from that there was another staff member walking around with her hair an absolute mess sporting salon roller clips to keep what looked like a terrible wig on her head.
I think I’ll pass next time. I don’t need heartburn with my breakfast from the awkwardly hostile environment.

The majority of people that work there have dislike of their customers. the customer service is terrible. most of the people behind the counter with the exception of the young man who is the manager I soon have no people skills their answers are harsh and generally mean spirited. the food is good the sandwiches are great prices are ok, place is clean. Parking lot is a little small but you can usually find parking around the area. it is on my way to work everyday so I stop there but it’s terrible to see the way people are treated. If I was the owner I fire everyone and hire new people after they all take a personality test 5 stars for the food 2 stars for the customer service

They are on my way to work. Although the parking lot is small and tight to get in and out of, there is lots of convenient parking. I like the everything bagel with cream cheese! Other items are good too. Fast friendly and moderately priced!

Terrible customer service and unorganized.
The cashiers are rude and not friendly at all. First we were told to go pay, so we did. By then, we waited a few minutes to realize other people that had ordered after us were already leaving the store, I guess what we were told at the beginning was wrong because first we needed to pick the bagels we wanted (first time at this restaurant). So, we told the cashier about the situation and she rudely said «did you already pay?» We explained the situation and she was not happy at all (you could clearly see it in her face)… Then, she helped us with an attitude. We also ordered a gallon of coffee to later realize at the office that it was COLD! I mean, completely COLD. We had a bad experience here and will not be back. Nowadays, customers luckily have many options to choose from and businesses need to realize this.

I’m basing this review one experience just now. Mind you I used to love stopping by here to get a bagel after going to my Dr visits. Haven’t been here in a long time but the service has gone downhill. They need better customer service and need people who are personable. Everyone had an attitude never said thank you and nick who took my order needs to have better training on customer service and speaking louder and smiling! Wouldn’t come here again. Lost my patronage

RUN FOR YOUR LIFE!!!
I had to come back to give this place a one star the manager who was oh so nice turned out to be just like her employees giving me expired breakfast vouchers I went to another Einsteins to use my «free breakfast voucher.» Where I was kindly embarrassed when they informed me all 3 were expired since December 2014. It’s JULY 2015.
This US1 Einsteins goes down in the record book as the worst experience EVER

Good bagels with unique cream cheese choices at an affordable price. Parking is a nightmare but besides that the service is very friendly. The iced coffees are also very tasty

The location is good but not convenient because there isn’t enough parking! That’s my only issue tbh. Besides that, service is always quick and efficient. The cashiers ate always nice and greet me, this makes a huge difference to me so THANK YOU. Their coffee is decent/​good but Starbucks’ is healthier if you care about that. I love their Turkey Bacon Avocado and that finger licking Chipotle sauce! For breakfast, you can’t go wrong with Mushroom, Spinach and swiss on a delicious asiago cheese bagel!
People do the surveys to score yourself a free coffee or $ 2 off any lunch sandwich. It’s always nice to save here and then because it CAN add up. Love those delicious bagels

Dropped by to pick up some bagels on the way down to the Keys, and decided to eat lunch there. I had the lite turkey without the bagel or sauce on the everything bagel with water, while my spouse had the same but with it all included on a Asiago bagel. We also picked up 6 cranberry bagels, ate outside, with traffic and trains but it was still nice to get outside after flying to Florida. Reasonable prices for the sandwiches, but get the Bakers dozen as it makes more sense. Delicious sandwich, really nice server.

The bagels are awesome (obviously) but their employees have the worst attitudes! Totally killed the experience in going here :(

This is the worst einsteins I have ever been to. Understaffed and unorganized! How hard is it to run a decent bagel shop?

Great Bagels

As da roomie says, I had a craving for caw-​feee and I couldn’t deny it. I had already hit S-​bux the day before and a friend had suggested Einstein Bros for better prices and better coffee. (You can debate her.)
Hours: Firstly, holy smokes! 5 AM opening… Go Einstein! That is early! They beat the supermarkets and Panera… you can get in right at your waking hour or before!
Options: Caw-​feee! Iced or hot… For iced, you get it out of the machine and have a couple flavoring options for the hot! A large is less than $ 3, and we ain’t talking S-​bux measly sizes.
And, it is a bagel place so bagels. They have some amazing options. No, you won’t get your «New York boiled bagels bla bla bla» as these bagels are more bready. But harummgghhh the gourmet apple cinnamon bagel is carbalicious deliciouness as is the spinach florentine if you are craving savory! You can see them warming up the bagels fresh in the morning.
And for those healthyish, they have smart choices with the bagel thins and bagel thin sandwiches, which actually have a decent amount of protein.
Service: Speedy and friendly. I struck up a conversation *cough cough* debate about Apple products with the cashier. And other patrons joined in.
All in all, awesome possum! It’s right along the highway so drop in and out in a carb… I mean heart beat!

I’m going ahead and giving this Einstein’s the 5 stars for the incredible customer service, as opposed to whether or not I liked what I chose to order (which I loved, btw) or how busy it gets (good for them, right?)
Yesterday I had visited this location for the first time. I was greeted by the tiniest parking lot and instantly thought, «this was a bad idea.» Thankfully, cars are always leaving the parking lot so both times I’ve visited I have found parking in less than a minute.
The exterior is cute and cozy. The employees all had smiles on their faces and I heard them great everyone with a genuine «good morning» despite the amount of customers they had.
The guy who made my bagel today, Jose, came out to every customer and handed them their orders with a smile.
Oscar and Heather made sure that my entire order today was comped after forgetting the cream cheese on my bagel yesterday.
Einstein’s is one of my favorite bagel places, but I’ve never been in one with such a friendly atmosphere. Keep up the good work!

Love getting breakfast here in the morning. The big negative here is parking. But I guess it’s expected since it’s right on miracle mile.

Highly recommend. Great bagels, pastries, coffee-​most is self serve so you can have it the way you like it. The bathrooms are clean and it’s quieter than Starbucks. Free wifi too!

Bagels in the am, sounds good. We came in early on a Saturday morning. Super friendly guy took care of us. The assortment of bagels was plentiful. Fresh and hot just like we like them. We were boring we just got a cheese bagel with cream cheese. I did notice they had sandwich bagels with egg’s ham, etc,…
The bagels are good, I found my cheese bagel to be sweet and was like what is going on. My daughter informed me they seem to lay them in the case next to the brown sugar or cinnamon bagels, so yes they get the flavors of the bagels. Was not crazy about the sweetness.
I did order a latte and it was very good. The place is super clean and very good service. Parking lot is very small, we got lucky and found a parking but this lot would deter me from coming here. Prices are up there as well. Just OK for a quick bite.

I love the fresh bagels and everyone who works here is super nice I just wish it was a little more roomy lol
I’ve been here several times with my family when they come down to visit, it’s something you find everywhere so it’s easy and we can all agree on it for breakfast/​brunch. The stores are really consistent in quality and great coffee too (which in my household is a requirement before 10 AM).
You have to be sure though to hit them at the right time if you’re looking for something specific because it is a popular place and more than likely (as I have discovered) your favorite is probably someone else’s favorite too!
The eggs here are really good and fresh, which is a great change in pace from most breakfast places, but my secret favorite has to be the cinnamon sugar bites. OMG. Its like yeah, I’m being grown up and having more than cereal for breakfast… but its still covered in delicious sugar and spices! Dipping them in strawberry cream cheese (which imho is the best around) makes it quite the delicious treat too.
I would give them a higher rating but I just can’t bring myself to do it because twice there I have had someone run in to me while carrying trays of food and cover me in cream cheese –_​– honest accident, and it was no big deal but still. Not cool lol

There is a man with a wolf outside the store and when the wolf barks it is very loud creepy. Who takes their wolf to get coffee? Any ways the place is always busy and it could use some serious cleaning after a patron leaves. Lots of people behind the counter and your order might still take sometime to be ready. (I don’t understand that). Super tight place not much room to move around you are definitely going to bump in to someone else so be careful with that hot stuff (your cup of Joe). They close in the afternoon and are not open at night. Funny thing their parking lot is used by the stripper club next door. Lol

I don’t know why einstein bagels only has 2 stars? in my opinion its not that pitiful.
I will admit, the parking does suck and the lines do get crazy long sometimes,
However, if you manage to beat the crowd, its a solid place for a bagel and oj.
I always get the lox on a six cheese bagel. so good