Hertz Rent A Car

Can you say crappy customer service. I wasnt even renting. My friend needed a ride to pick up her rental. First of all, the guy was at the wrong location and late. When he got there, I was pretty amazed at how much of a jerk he was.
He was going through the different screens to check out the car and asked that lovely question. «Do you want to add the insurance?» to which my friend said no, that her credit card would cover it and her insurance. Clearly no doesnt mean no because he said, she better check because they dont always. She said thanks and that she still didn’t want it.
He then got loud (yea. surprising, he got loud) and said. «Look, I dont care if you get this insurance or not, I’m just telling you they dont always cover what they say and you should double check.»
At that point I stopped playing on my phone and looked at my friend who just shook her head in disbelief as the guy typed on his computer. He then said, he didnt have any of the forms to indicate if there was any damage on the car.
If I could give a –5 I would. RUDE much.