Reliance Computers Inc

I’m a hoping that this gets published because I know Unilocal throws out bad reviews but this has to be reported.
In fact I will be filing a complaint with the Better Business Bureau and we are seriously considering a lawsuit. A complaint has already been filed with Toshiba as well.
We went to Zia at Reliance because Toshiba identified him as the authorized repair shop in our area. We needed the outer plastic case replaced on our daughter’s laptop due to a crack. The laptop worked fine there were NO other issues.
Not only did it take much longer than he originally quoted us & he did not replace a missing screw, it had some sort of glue or other substance dried all over the screen.
Since he needed to order that and we needed to bring it to her at college we said we would bring it in over break. (Also one of the keys didn’t work and the touchpad corner was coming up) After the next repair, it appeared to be fine, but he made some remark about hoping I had backed up the hard drive because he thought it was going. Turns out the hard drive has been fine, but the fan is going and making noise (there was nothing wrong with it before)
Out daughter took it back to school and 2 days later in class it stopped working. The res-​net at school looked at it and determined it was the monitor that he just replaced. If you plug it into another monitor you can use it. Not useful when you don’t have another monitor and need it in class!
Every time we took this computer to Zia at Reliance it came home with problems it never had.
The receipt for the new screen does not have the computer serial number and model listed. I believe he knowingly used a bad screen. I believe he damaged the fan.
I should have gone with my instinct to run when I first walked into his messy closet like store in the 1^st place, but I was putting faith into the fact that Toshiba said he was authorized. I do not know how they determine that, I now highly question what that actually means.
Now we are left with a laptop that we spent $ 335+ to repair that is basically a paperweight. Toshiba won’t stand behind it and their repair shop. I will not walk into or ever send anyone to this shop, ever!!! Stay away if you value your electronics and go elsewhere. Also, don’t ever buy a Toshiba, they are also useless.

Had a great experience – a very helpful, competent and trustworthy warranty laptop repair.