Concord Custom Cleaners

I’ve only been to Concord’s once, but I will never use them again. I took in a winter coat to be cleaned and have the buttons replaced. I dropped it off, gave the person there 6 buttons for the garmet, she in turn gave me a stub and told me to have a nice day.
When I went back to get the coat, I was informed the buttons had not been done, but if I would leave it for one more days, the item would «for sure» be done the next day. This time I was asked for my name and phone number (which I was not asked for before). I gave it and left, being assured that my item would be ready.
Mind you, this is at the beginning of winter, and this is a winter coat.
The next morning I receive a phone call informing me that my coat’s buttons could not be replaced. When I asked why I hadn’t been told that before, I was told «Well, YOU didn’t leave your name or phone number». I pointed out that A) it wasn’t my job to do that, it is the employees job to ensure they get the information they needed and B) I had been there the day before, and nothing was said to me then. Again, it was implied that the entire situation was my fault. At this point I was incredibly frustrated and asked why they had said it could be done in the first place, and why the DAY BEFORE it still had not been addressed. It was again implied that all was my own fault, and by the way, I had only brought in 4 buttons for a 6 button coat. Then they told me they could send it to their seamstress for «an additional charge». I declined and asked to speak to the manager. I was speaking with the manager. I then asked to speak to the owner and was given a phone number that was disconnected.
I will never use Concord Cleaners again, and I highly suggest that if you do, you make sure that they actually do what you want them to do.

I take my dress shirts to become pressed at Concord Cleaners a few times a month. As far as cleaners go, this place fits the bill. The employees are friendly and after a while, remember your name. Usually, they’ll have the shirts done in 2 days but always ask if you need it by a particular date. This place is also small enough so they havent lost any of my shirts yet. I’ve taken a suit jacket here that was covered in candle wax (long story) and they were able to make the suit good as new. Hope they keep up the good work cuz the competition for laundered goods is fierce!