Gatewood Heating & Air Conditioning Inc.

Very happy with the service and installation from Gatewood Heating and Air. Working with Jesse and his team of installers and technicians was fantastic. I appreciated that they asked me a lot of questions about our needs and installation ideas and preferences. I’m sure this helped them design the best quote. We ended up installing a Fujitsu split ductless system, 4 zones total, with 2 of the new designer series head units in the larger living spaces and 2 smaller ones in the bedrooms. The units are great at putting out both warm air and cool air depending on our needs. We bought it primarily for air conditioning, but our first use was actually for heat! There was a moderate cold snap right after they were installed and in the evenings we needed to try them out in the heating mode in our living room. Worked great. Now it’s summer time, and without these units I don’t think I would have been able to use our cabin this summer. It’s often 90 – 100 degrees during the day, which I was not expecting. Using the air conditioning mode keeps it a comfortable 70 degrees and we are happy. Paid $ 11,000 for the 4 zone system, including remotes, mounting hardware, line sets, covers, a new 240v electrical run, and county building permits. They even let us pay the deposit and final payment by credit card over the phone since we live full time a few hours away.

My experience with Gatewood was a good one. I own a home in Sonora and live in San Jose. My tenants needed the airconditioning/​heating unit repaired. Gatewood was responsive, evaulated the problem, called me, gave me a quote on repairs and actually came under on their quote. The issue was resolved in no time. The service was prompt friendly and professional. I will do business with them in the future if the need arises.

Called Gatewood on Monday ⁴⁄₂₆ and made an appointment for a service tech to come to our house on Friday, ⁴⁄₃₀. Gatewood confirmed appointment between 1PM and 4PM. I took a day off of work, and we drove 125 miles from Fremont to Sonora, arriving at 12PM. Called Gatewood at 1PM, they confirmed the appointment for that afternoon between 1PM — 4PM & I gave them our land line so they could reach us. Called Gatewood back again at 3PM & they said if tech stays past 4PM there will be overtime! I called Gatewood back at 3:45PM — Irene (owner’s wife) assured me there would be no overtime charged. Called back at 4:30PM & they said tech was running late. Tech never showed, never called at all. BEWARE!!!