Peridontics & Dental Implants of Greater Boston

Nightmare on COLLEGE AVE!
I walked through the beautiful doors of this fine establishment quite impressed with the wall décor, seats, pristine white walls. Wow, why haven’t I come here before? I have been going to my wonderful dentist in Medford at Omni Dentix but I needed a specialist to take care of my swollen gums. The periodontist that works with my dentist schedule is limited so I was able to get an appointment at this establishment that owns the whole building of orthodontist, periodontist, and dental services.
I should of known better when I arrived promptly at my 4:15 appointment I already had a missed call from them in error, «oops, I called you my mistake thinking you were late for your appointment, I thought it was at 4:00 pm.» They were nice so no big deal.
I went with the dental assistant to the beautiful comfy state of the art chair, x-​ray exam room and waited while behind me conversations flowed for about 15 minutes while I waited. I asked what was the delay, well to find out the dental floor was quite busy and they don’t want to share some of the x-​ray equipment needed that they are running low on. Yes, great a beautiful lucrative office with not sufficient equipment and a lack of team players that don’t want to share equipment. I wait patiently in my chair. I need this consultation. I meditate in my share. The dental assistant is very pleasant but unfortunately doesn’t have control of this situation.
Finally, after 20 minutes, the x-​ray session begins and it felt as if it never ended.
After, my dental assistant tried several times and my poor mouth tortured with these plates, and large items in my mouth, she realizes the machine isn’t working, 20 more minutes have gone by. I do complain that it feels that I am a guinea pig and that something isn’t working right. They finally change me to another chair, another few tortures minutes go by, I can tell my dental assistant is having some trouble and is assembling, reassembling these items at times while they are in my mouth and this isn’t comfortable at all. Another person, comes in, I believe hygienist, looks over and informs her, that she had the x-​ray plate the wrong way the whole time and that is why they haven’t been coming out… GREAT!!! Now I have been here close to an hour.
I have faith, this will start moving around. The hygienist helps with a few and leaves although my inside voices is yelling and singing the song by KC and the sunshine band «PLEASE DON’T GO, Don’t GO! DON’T GO Away!» BUT she does.
My dental assistant, calling me honey, Okay, lets try this again, she begins again for another 10 – 15 minutes, manipulating these x-​ray tools in my mouth. I hear people after a bit asking her «are you okay? You need help?» Then, another male dental assistant comes, it’s 5:40 pm, he takes a look at the x-​rays and tells her, she hasn’t done most of them correctly.
I tell them, I am done. I cannot continue to do this. THIS HAS BEEN TORTURE!
First of all, 1 ½ hour and I haven’t even completed x-​rays. I have better things to do in my life than be tortured. I had to listen to the lack of team players in this office, poor management, my dental assistant was nice but obviously not yet prepared to work on a patient at all. The liability around this is serious!
I spoke to office manager who was nice and obviously concerned but this should of been handled 20 minutes in the delay. After I complained they told me well do you have x-​rays from your doctors office that they can send over for the consultation? Then we wouldn’t have to complete the x-​rays?
That would have been an great question in the beginning!!! It would of prevented the agony and torture that I underwent in this office! WORST EXPERIENCE EVER!!! They better not bill my insurance. The dental assistants should have better training and be supervised better before they are working on patients. She was very personable and kind. It wasn’t her fault but the management that didn’t properly train and supervise this. Obviously, this business has grown so much that they have no control for what’s going on!

How do you make going to the dentist a fun, enjoyable experience? Well you could start by coming here! Dr. Sofia Ostrer is one of the nicest dentists I have ever met! And everyone on her staff is just as nice as well! And this place is so clean and trendy and modern inside, I felt like there was no way I had just walked into a dental office. I could have spent hours here, because it just felt so welcoming and open.
PLUS, want to know the best part? THEIR CHAIRS. OMG THEY ARE AMAZING. I kid you not, the second I sat in their chair for my cleaning, it was like memory foam underneath the nicest, softest leather ever. I couldn’t get over it! I told every person that came into my room there, how amazing those chairs are, because I was literally in awe of them. I even lived in Los Angeles for two years, and they had flat screen tvs at every chair which impressed me a lot there, but I would trade in any of those flat screens for one of these chairs in a heart beat! That chair alone, will make me want to come and get all of my dental work done here!
And they even compliment you during your visit! We all hate going to the dentist, but meeting such nice, warm people and sitting in that chair, made this one of the best dental cleaning appointments I have ever had in my 25 years of life. So if you live in Boston, especially if you live in Somerville, this is the only dentist you should be considering. So I hope you found your dentist now, because I definitely found mine!