University Radiology Group PC

I am so unhappy with lack of help this company gives the elderly. When you try to schedule an appointment online you have to set up an account. You need an email and cell phone number per patient. My wife and I are elderly and share a cell phone and email. I am not going to get another cell phone just to set an appointment online. The person on the chat could not help me and suggested I call to schedule an appointment. But no one answers the phone, I was on hold for over 45 minutes. When my wife went into the office in person to try and schedule an appointment, the receptionist told her that she can't help her and that she needs to go online. It is a shame what Covid has done to healthcare for the elderly. There is no more compassion for the elderly that do not know how to use technology like the young. I was so upset that I asked my daughter to write this review for me. She had to open an email for me and use her cell phone to open an account for me. At least I have her help, but I feel bad for others that do not have anyone to help them. If I could give zero stars I would but I can't. I have never written a review before, but this terrible experience was the straw that broke the camel's back.

For this company alone there should be MINUS STARS.
Each and every process that customers of Theirs go thru, is abusive and time consuming.
Apparently there is No one at this company that likes working for them, cause they’re all nasty and rude.
Once you get thru to someone after pushing one button after another, with the recorded message asking the same question, they’ll ask for your birth date, then a long pause of a couple of minutes, then they’ll ask for your name, another long pause — with them searching thru their system to find your name, then they’ll ask you to repeat it, another long pause of a couple of minutes. Then you’ll finally get to the pointed question, your insurance, you tell them, another long pause, then they’ll ask when do you want to come in, I told them anytime, this obviously was confusing to them.
Then they asked morning or afternoon, gave them my preference and once again was put on hold, this time for over 5 minutes.
Now tell me, do you want to wasted 15 –25 minutes of your time attempting to make an appointment?
Does a company that puts you thru this process, sound like a company that you can TRUST to do their work correctly?
Yes, I know — the answer is a resounding NO. Frankly when someone treats me well, I compliment them and the company they work for. When someone does the opposite, I complain, hoping they’ll see the light and make changes that will help their company become better.
I attempted to do this by calling their Corp number, went thru the annoying press this button, press that button, knew the name of the president, entered his name, system said unrecognizable — who would have thought.
Finally was able to get thru to Bill Ziemke’s voice mail, left him a short message, asking him to give me a call back — Still Waiting!
I know from conversations with a couple of docs, that none of these doctors like this company, you’d think that someone, anyone, could open as a competitor and do well.

University Radiology on Veronica Avenue does not even deserve one star. The receptionist that «helped» my husband and me almost cost us $ 2300 because she did not verbally notify us that an MRI was not going to be paid for by Horizon Blue Cross Blue Shield. As an in-​network provider, they are obliged to do so.
The business office in East Brunswick was terrible too. Wanda Mercado assured me that since my husband signed the hidden waiver, it released the company of their responsibility as a health care provider. There was no care. It took 13 months to complete the battle against them and their debt collector.
Beware of the bad treatment. Get another radiology provider.

The bureaucratic phone maze to make the appointment was terrible, but once I got to the office it was a totally different experience. This was the most pleasant medical facility experience I’ve had in a long time. The receptionists are so nice, and Chris the x-​ray technician was especially friendly and sweet! The experience was quick and efficient and the people were refreshingly congenial.

Even one star is over rating them… they have some serious billing issues… Despite of making payments they kept sending balance payment bill. I have called them multiple times and provides them the proof of payment and they Sia’s hey updated their system and next week I get a letter from a debt collection company. I have been patient enough to provide them with same info and it’s been 6 months now I still cannot get them to stop calling me. Every time you call you talk to a different rep and they ask you to do the same thing. I am formally going to file a complaint against them to be taken out of my carriers network. I WOULD LIKE TO WARN ANYONE WHO IS THINKING OF GOING HERE PLEASE SPARE YOURSELF SOME HASSLE AND DONT GO HERE. Even though the service they provide is pretty average the hassle you go through after is not worth it.

Wish I could rate less than one star.
As a follow up on my prior post, I finally got an appointment & went to University Radiology.
Was told that in order for them to do the test — I needed to pay over $ 200, which according to them my insurance company said I would owe. I didn’t and after sometime they agreed to do the test.
Next day I spoke with my insurance company — they told me that this test was covered 100% and there should be no charge.
It’s obvious by their rude behavior in scheduling appointments and then once again their Arrogant, Immoral and Shady business practices that we all need to find another place to go for the tests that they do.
This type of behavior comes from the Top of the Company and frankly I find it horrible.
Next step for me — is to find out which government organization is over facilities like this and report them.

Since the only have individual offices and not the company as a whole, I’m going to copy and paste this in several places…
Watch the billing of this place… very shady. My wife went here (Metuchen location) for a simple X-​Ray. This facility billed as a specialist and not as a radiology center (which is what they are). Office visit=copay, radiology center=no copay. This is the only radiology center that I know of that does this.
I called and spoke with several people. No one cared, basically said they can do whatever they want.
Our copay is minimal, but it’s more of the principal. Beware, especially if you have limited or high-​deductible insurance. You’ll get socked.

Referred here for some ultrasound tests. Kind of weird but staff were OK.