Jersey Urology Group

The worst, most unprofessional group of «physicians» I have ever dealt with in my entire life. First of all, like the other reviews stated, checking in on a kiosk where you have to scan all your ID cards yourself and sign on a touch pad 20 times is impersonal and frustrating. There is no one sitting at the front desk to greet you… I didn’t see another human in the office until after 15 minutes of being there.
I was pleased and was hopeful after being seen by a doctor who promised to get to the root of my problem and formed a plan of action with me. Prescribed two antibiotics, one for a week and then a preventative one for 30 days after that. I just finished the week this past Tuesday and I still was not feeling well. I called to get my lab culture results and tell them that I didn’t think the antibiotics worked and their first response was to get me back in the office that day; instead of giving me my results over the phone as they said they would do they keep trying to get me back in the office to have me pay for an appt to hear them. I have been playing phone tag with the front desk idiots for two days now and I feel my infection is spreading to my kidneys. Every time I call I speak to someone who can’t find my records or tells me something but doesn’t know how to interpret it. It’s so rude to play around with someone’s health when I’m obviously in pain and distraught and they can’t even get someone who knows what they’re talking about on the phone. They refuse to give me the results of my urine culture; but instead they represcribed me the med that didn’t work the first time without even asking. I got a text alert that my prescription was ready and I still have not been told what is going on. Seriously need to get it together here before I end up in the hospital.
I will never go here again. As a first time patient, I feel totally neglected and lead on. You’re better off going to urgent care because at least they call back the next day to see how you’re feeling. This doctors office won’t call because they’re not getting paid for it haha.

Your office in Somers Point NJ is very unorganized and the workers are very unprofessional. I have sat here at your Kiosk as a VISITOR and have checked 6 of YOUR patients in yesterday. I have never been more disgusted in my life. I am here near tears the way I have seen you treat your patients. Most that have came here are 50+ and you expect them to use a Kiosk? When I called 111 for your patient you told me that you would not see your patient of they could not check in. Mr. J B. That had a 2:30 appointment today your young worker (would not tell any of us her name as we all were going to report her) said he was late. Mr. J.B. Was here at 2:27 as I helped him and another couple check in. The young lady tried to lie and say she came out at 2:30 and did not see him.
For me as a 24 year old EDUCATED professional, I feel so violated. Another elderly woman walked in and said you all ALWAYS have problems. Here and EHT. I will tell you this. You better hope you live to see these people’s age and I will never, ever suggest anyone come to any of your locations.
Oh I forgot to mention, Mr. J.B. was charged a $ 100 no show fee.