NTB

If I could rate this place with 0 stars I would. We dropped off our car for an oil change and tire rotation. They told us it would take 1 hour and 45 minutes to complete. They told us they would call when the car was ready. 5 hours later, we received no phone call. We called NTB and they said that the car would be ready 2 hours from now. We drove up to NTB and they had not even started on the car. We asked for our car keys back and told the manager that we this was unacceptable. He said that «this is business». Wow! This is the 2^nd incident that I’ve had at this location and will never bring any of my cars there again. There is a Discount Tire store about a mile away on Scenic Highway that I will use going forward!

I made an appointment online for 10:30am Sunday morning to just have an oil change and tire rotation completed. I dropped off my vehicle early at 10:00am. They were a little backed up so it took about 30 minutes to put my car on the lift. Once my car was on the lift they were very quick to remove all four tires, this means I’m trapped. It’s now 12:36pm, and through the window from the waiting area, I can still see my car on the lift. The tires have been rotated and my fluids have been drained for over 20 minutes, however no fluid have been added. I would not recommend this location for any work that you need to your vehicle.

To change oil and rotate tires 3 hours wait, with appointment, this place sucks, I won’t be coming back.

This place has horrible customer service and over promises and under delivers. Came in for a oil change and tire rotation and waited 4 hours. The clerk looks miserable and was using an e-​cigarette at the desk. Will not do business here again. They suck!

I came in for an oil change and tire rotation was there for 30 minutes standing at the front desk not one person open their mouth to say not one word, guess im invisible! I guess they don’t need or want my business so I will take it elsewhere. Only smiles in the place are the pictures on the wall…

This place is awful. To say the service is slow would be an understatement. I had an appointment at 11am to have two front tires put on, and they didn’t even take the car back until 11:30am. They claimed there was another 11am appointment. About 12:30pm I ask what is taking so long and the proceed to say it can take a while because the tires are small (they are 14 inch tires) its hard to get them off an on. Its a tire place… how is that a problem? Finally about 1:15pm my car is ready. Of course they don’t even tell me what they did or that they put the new tires on the back and the old ones from the back on the front. Also when I went out to my car the window was done. I do not think it is appropriate to leave someone window’s down. Do not go to this place. All they do is make excuses for their slow service.

Employees were professional and courteous. price was not bad. Came in with an oil change and tire rotation coupon had to get rotors and pads — I knew I needed these before I got there. another customer arrived after me wanting the oil change and tire rotation but didn’t have a coupon, they applied one anyway. Seems like a company that puts customer service first.

Awful!
Service was… It’s hard to even explain what it was. I went in for tire and an oil change. Said my tire was unrepairable and needed to be replaced. I took their word for it (though it was just a nail) but they said the tire was not in stock. So, they ordered, supposed to be in the next day. Went back, guy said tire was never ordered but that that type of tire was in stock it has always been in stock. Ooookay, so they change it. I went back after going to a nearby restaurant to get some lunch and car was ready, when I asked about the oil change no one could tell me if the oil has been changed. What? They then said that it had been. However my oil change light had stayed on. They then could not get me checked out. The whole thing was so ridiculous it was like the Keystone cops running this place. Eventually was determined oil was never changed. NEVER going back. Needs total overhaul, management AND employees.

My first visit to this store. The employee who waited on me initially was polite and professional. He advised me that tires and battery would take about 90 minutes. I left and did some shopping in the area and went to a restaurant in the same lot to get drink and wait. Once back to the store, while sitting in a back area, I heard a different employee make racist and misogynist remarks to another customer. Neither of them realized I was there. It was off putting, and although the service overall was good, it makes me uncomfortable about returning. I did send feedback to their customer service, and the response may determine my willingness to go back.