Very unprofessional. I had Will come out and assess my landscaping needs and asked him for a design plan and estimate. He assured me he could do the project. After a week with no response, I called him and he again assured me had the design plan and would e-mail it to me that evening. That was the last I heard from him despite numerous attempts and voice messages. He set me back a couple of weeks by stringing me along. If he was unable to do the work, I believe a courtesy call was in order. He wasted my time and did not have the decency to let me know he couldn’t follow through on his promises.