The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

Mr Yong was so helpful and friendly when I came in with my huge shipping order. He handled everything quickly and efficiently and made the shipping labels easy to understand for when I need to track packages. I come here all the time, usually just to drop off one thing. This is the first time I’ve really interacted with the staff.
I’ll always come here

I like this place! Convenience is always a factor. And I appreciate good service.
They took the time to re-​pack my parcel and gave me the correct supplies to get my parcel on its way without a hitch.
That’s two thumbs up in my book!

Took advantage of my lack of knowledge of UPS corporate accounts. Rather than assist me with sending a package on a corporate account, they made me pay for it, saying they can’t ship without payment. Someone walked in as I was leaving and I watched them accept the package, the customer said it was a corporate account, they took it from the customer and no money changed hands.

I’ve been going here for years for shipping and notary stamps. Great customer service. Always very prompt and helpful. Mark is the man!

The manager is a total grouch. He was rude to me and condescending to his employee in front of me. I will never use this store again.

I am a very busy mom. When I ship stuff I try to have it all packaged and labeled. However on more than one occasion have I brought this UPS store and load of mess, no packaging, nothing. And they always were able to pack
It up for me, it has always gotten to where it needs to go and they do it with a smile!!! I’d rather go there than the post office hands down. You won’t get that seroce anywhere else!

Very Poor Customer Service!
I couldn’t find the post office, so I stopped in to buy stamps. I don’t usually buy large quantities of stamps for work or anything, but had a special project. I don’t know all the intricacies of buying postage. So I didn’t know that these guys mark up the price of stamps by 16% (or $.55 for a $.46 stamp!). In other words, they just made $ 18 off of a non-​profit organization. For shame. Nothing posted in the store and when I first asked if they sold stamps, no mention of it. Might have been a good time to put that in. When I noticed the price I just paid for stamps, I asked about it. I was laughed at and she told me that most people know (shrug). …Wow… Way to go the extra mile. Will not be back.