Best Western Plus Slidell Inn

The worst customer service I have ever received anywhere was in that lobby that motel I would not recommend staying there and I stay in many many hotels throughout the year

This BW has no laundry facility, no hot cocoa packets, must use frozen breakfast foods (I.e., pre-​fried sunny side up, peeled hard boiled & scrambled eggs), bacon, sausage, biscuits and country gravy. Oatmeal was so watered down it should have been called soup. OJ was also very diluted… Maybe wrong proportions of water? Also, non-​smoking rooms reeked of smoke. Yuck.

Very nice clean room. Good value for the money. Toni at the front desk is very courteous and helpful.

Pass it up. Ok if you have to spend little money. But probably isn’t worth it. Arrived at front desk and no one was there. She was in the breakfast area sitting at table watching tv on her phone. They gave my husband and I a handicap room (which we did not request.) The second night of our stay I went to front desk to ask for something. As I was down there, an 82yo woman was upset with front desk because the handicap room was not available and she had requested it. I immediately told the front desk that we were in it and if they need to move us they can. The customer was in a wheelchair. The front desk clerk said if we don’t mind, she would move us to a different room. We packed our belongings back up and went to get out new bedroom keys. She gave us a king suite and said she won’t charge us for the upgrade. I wanted to chuckle because we didn’t ask for an upgrade just a different room to help her out – but she did have a long night and was working with an upset customer (which she was professional and patient) so I didn’t think much more about it. A knock on doors at 9pm surprised me when I found out it was housekeeping. Wasn’t an awful experience but a few more things here and there occurred that solidified that we won’t be return customers.

I unintentionally made a costly mistake when booking this hotel. The friend I was to visit in Slidell lost her job, and moved to La Place, LA, so I booked another Best Western there (one with a $ 110 last minute cancellation fee) and cancelled the one in Slidell. What I had failed to notice was that the booking said non-​refundable and they meant it. So, for an advanced purchase saving (very small amount– I think about $ 36) it ended up costing me $ 404 for nothing. No credit for another stay, no partial refund, not even the opportunity to re-​book the room.
I am a 75 year old retired teacher on a fixed income, so for me this seemed a punitive amount since I had made the cancellation a good month before my intended visit which was to have been 9÷17÷15−9÷21÷15. 3 calls to the hotel on my behalf by Orbitz yielded nothing. A call to Best Western customer service got me nowhere. They said to contact Orbitz again, but Orbitz had told me that it was entirely the hotel’s decision. So, I summed up all the information about my situation, and emailed it to Ms. Lauren (who was the decision maker at the hotel) on the hotel’s web site email address and received no reply. After 3 days I called the hotel and got a different email address (
) and sent the email to Ms. Lauren again. After 3 days, no reply. So, I emailed the General Manager, Martin Patel, and after 4 days, no reply. At the least, they could have had the courtesy to reply.
This hotel says that it promises the best in service and quality. I certainly did not get the best service, and I cannot speak on the quality, since I will never stay there.

Not too shabby of a hotel for the price. My boyfriend was on a business trip and they booked him this hotel. I got to tag along and it wasn’t bad for a free room! Room was clean, and they had a microwave and fridge in the room which is rare.
The only complaint I have is that the bathroom is small and the driveway/​parking lot is very tight. I like space and especially with big trucks coming in and out of the area, it’ll be nice to have room to move your car without feeling like the trucks are close to you or won’t hit you when they back up.
Other than that it was a great stay!

I don’t give a rats ass if you are in the middle of your night audit. How can you not check in a guest to a room? I’m a diamond elite member with Best Western, and have NEVER had this issue before. There was not even the suggestion of «Let me get you a room, I’ll take copies of everything, and you can sign the receipt in the morning.» Guess I’ll go take my business somewhere else tonight and in the future while staying in Slidell.

En route to New Orleans for work, my coworker and I stopped in Slidell so we could stay just outside of the city for convenience. I was excited when I was told there was a pool on the phone and that the room was going to be under $ 100.00 with AAA discount for a double room.
The lobby was basically as to be expected, decorated with Home Goods like décor and staffed by a chipper young lady. The entry to the pool was off the side. Allegedly somewhere there is a fitness center.
Our room was smaller than I hoped, and awkwardly had the sink portion of the bathroom in the hallway right by the door. What made it worse is that the sink didn’t have cold water – though there was plenty of hot and hotter. The water pressure in the bathroom was also average at best. And the lay out of the room was awkward. The television was in front of one bed, with a coffee table next to it and then a minifridge and microwave combo in an open faced cupboard. The bed had four small square pillows – I really hate odd sized pillows for sleeping.
The pool was on the small side and only got to 4 feet deep. I did take a quick dip in what was rather warm water and then read sitting on a chaise for an hour or so.
I wish the room had a more powerful air conditioner. Maybe I’m just not made for the South? I wonder if the other hotels down the street have cold water? I would reconsider staying here again, or at least make sure I check the water situation out before settling.

If you are going to stay in a hotel with children, this is not a good place. The walls are really «thin» that you could hear what other people doing in the other room. (It’s really loud that you can hear every single things «they’re» doing… Nasty.

This was a really good hotel. Slidell apparently is a traveling hub because hotels are always packed and we stumbled upon this place after two other hotels were completely full. The room had a pleasant look and feel to it. The beds and pillows were comfortable. The room comes with a fridge, a tiny freezer, a microwave, and plenty of table space. kudos to this best western.

I stayed here because I had a meeting at Stennis Space Center and there are no hotels near Stennis. This Best Western is hard to find because it’s off the main road (turn after the McDonalds to get to Taos St). The rooms are quite large with a couch, microwaves, and fridge. The shower and toilet are separate from the sink which is nice. The bed and pillows are very comfortable which is always the most important thing. The continental breakfast is decent — waffles, bagels, muffins, etc. The only downside was that the air conditioner was a little too noisy. Make sure to check out Copelands of New Orleans for dinner which is less than 5 min away on Gause Blvd.

The staff here are very friendly. If you absolutely must stop in Slidell for the night I would suggest this place. It’s quick to the highway and the morning breakfast isn’t too bad.