Apple Store

Sales representative was rude and not professional when it came to return money for the phone I purchased two days ago and I paid cash for. She said that their store policy is different from other Apple stores and they only available to return gift cards. Which makes no sense. I was in need to call 1800 number and complain, after this problem was solved. Representative left without apologies. Sad that some stupid bitch brake the reputation of great INC.

Apple strikes again, taking advantage of people. Seriously? You won’t even open the phone to see if it can be somehow repaired? You just look at the outside (which was perfect) and say «you need a new phone». When will I learn my lesson. Bye bye Apple.

The Apple store is only concerned about the bottom line! I have been treated better at The Dollar store. I bought a phone there 4 months ago I continually have trouble with. I dread making an appointment there to switch it out due to the lack of adequate customer service. I do not feel I should have to make an appointment for something they sold t me that was inferior.

Love my apple products and love this store. Great service. Everyone is super friendly. I had an appointment to have my screen fixed, they took me on time, promised the phone would be done in one hour, and it was. No complaints here!

Was hoping I wouldn’t wait hours to get my phone screen repaired since I didn’t make an appointment walked in was greeted right away by a friendly Apple specialist who took my phone and I waited a total of 25 minutes! With no appointment The dude Who gave me back my phone was very polite informative knowledgeable and helpful thank you Gustavo For making my first Apple repair experience so quick and pleasant! Exceptional staff at old orchard. Keep up the good work !

The customer service at this location is so poor it will likely end my over 20 year relationship with Apple.

I came here today without an appointment to find a Genius. I know, I know, bad manners. The apple site has been down the past few days and the queue to make a same day appointment was long for that reason. The store was super polite and accommodating all things considered. I realize it is the holidays and they are very busy — but to get me in with only an hour wait was very helpful. They even texted me when they were ready for me, which helped alleviate some of the frustration from not being able to make an appointment. I went to Bloomingdales to kill time. Woot!
Service was exceptional. My iPhone was a replacement from Asurion. This is something you should never do. Apple cannot help you if your phone is from an Asurion lot as there is no warranty. The dude helping me — and bare with me, I forget his name, told me the phone Asurion sent to me was defective and to go through them. He even provided their phone number. For not being responsible for the issue or even being able to fix it, this was going above and beyond as far as I am concerned.
I had another issue with my MacBook that I did not bring to the store. He set up a phone call appointment for me for later in the day and set up a genius bar appointment for later in the week because, as I mentioned, their website is down. I really could not be more pleased with how I was treated in this store and I am essentially always in an apple store, having a Mac, 2 iPads and an iPhone (or wanting to buy an upgrade).
While I am not the biggest fan of Old Orchard Mall, this location’s service knocks Northbrook Court’s out of the park. If you have a technical issue, I would recommend coming here.

The quality of customer service and professionalism at this location is second to none!
While I did have issues with Apple’s policies with Apple Watch repairs, the staff at the location was helpful.

Wow I wish I could leave a zero star review. Never in my life have I seen anyone treat some one with such attitude or self righteousness. Especially when me and my friends were trying to spend thousands of dollars at this location. We weren’t greeted when we walked in. When we asked two employees for help (who were otherwise unoccupied) one rolled their eyes and the other retorted with a (did you preorder it. Otherwise it’s not in stock.) without even checking. After arguing with this man for 15 min he found one for us. When they brought it out he proceeded to continue arguing with us about how lucky we were and how we would be smart to pre order next time. We were willing to buy outright but asked about Verizon edge and he scoffed at us and acted like we below him. «Oh we don’t do that here. You must pay full price. «
After another short argument we requested a manager. Scott showed up 3 min. Later with the same attitude as the previous. (I heard the man we were dealing with specifically ask for Scott so I’m not entirely sure I got the customer service I deserve)
When Scott arrived my friend asked to speak with him separately.
As my friend walked off Scott and the man we were dealing with rolled their eyes and said «yeah he’s one of those. You go deal with him.»
To which Scott (the supposed manager) and my friend discussed what transpired and Scott acted as tho he didn’t care and had attitude with my friend. And all he responded with was «ok».
As we left with this very poor taste in our mouths and this obscene display of disregard for customer service. The man we originally dealt with scoffed a condescending «have a good day»
We will not be returning. Ever.

The staff was very polite and knowledgable. It was quite busy at this location but they were able to help us. Even though we were walk-in’s. We have an IPHone 5c and the battery was not working properly. The tech noticed that the base had expanded and right away knew it was the battery that needed replacement. After performing a diagnosis check; she offered to replace the whole phone. No charge! This is great! We had two technicians working with us and they were very friendly:) We felt welcome in the store and we had their undivided attention. Which is a plus since they were Jammed-​Packed today (Saturday afternoon).
Well done Apple! Another satisfied customer. Keep up the good work!

I went there couple of times and received very well services. But today, I just had the worst experience with one of the staff. Her name was Danny, she was big and tall with massive hair and big husky voice. Now I know there is a new release of iPhone, so they are pretty packed and been going crazy for a whole week or something. But today, she was just so rude to me, she was practically shouting at my face and when I explained that I wanted to exchange my new iPhone 6s because the battery was bad, she almost accused me of it and they wouldn’t change it just for that reason. And she made me feel so defeated, when I tried to explain what was wrong and right. She literally just shot all of my words down and didn’t look she wanted to help me one bit. I got frustrated and just broke down into tears and looked for somebody’s help. The others were very nice.

In perspective last week went to the store and the service was mediocre, many «shirts» gray walking around me and nobody told me «hello», after 20 minutes finally someone ask me and quickly said have to make an appointment for next week, today you cant be attend. Today was another story and received a good services and my technician was friendly and helpful in all my questions. overall was «ok» my experience…

Came here after my screen popped out of place and wanted to see if it would be covered by the one year warranty.
By the time I got an appointment, I was two days out of my warranty, but they still covered the replacement/​fix! They fixed everything within an hour and I was really pleased with the prompt service.
I am not a big fan of this outdoor mall concept, especially in a snowy location like Chicagoland. I’m sure it’s really nice in the summer, but I keep going here in the winter :(

A 3 hour wait seems excessive; considering I have a flight to catch. There is nothing quick or efficient about how this store is run. Why is the technician ratio to technical need so low??? I’ve done business before here and had a similar experience. Next time, I am driving into the city

Consistently understaffed with the excuse that evenings are busiest. So, if you are aware of this, staff appropriately. I won’t go to this store again, I think it is poorly managed and the staff are smug. That too shall pass…

The Old Orchard Apple Store is a mixed bag. It is consistently so incredibly busy here!
When I last took my MacBook in early in May, the Genius Bar helped me determine that I needed a new battery and the purchase, as well as the appointment, went smoothly.
When I stopped in this past June the store had devolved into SHEER CHAOS.
But worse than disorganization, the female greeter at the door was SO INCREDIBLY RUDE.
I stopped in because I’m planning to purchase a new MacBook this summer, when I asked for assistance SHE TOLD US THEY WERE TOO BUSY TO HELP ME SPEND $ 2000.
That is downright bizarre and bad business.
It is a shame, because the Genius Bar is fantastic here and the location is very convenient for me.

I have been here several times. It doesn’t matter if the store is quiet (rarely) or super busy (usually), I have received the best service. The staff is friendly and helpful. They go out of their way to get me the best deal and service.
Well done, Apple. Well done!

The customer service at this store is an abomination. We are very loyal Apple customers. Over the years we have purchased from this store 4 mac books, 3 ipads, around 10 – 12 iphones and a mac mini. My last few experiences with this store have been more than unpleasant. The sales staff is condescending and disrespectful. I don’t need your hard sell and «I know more than you attitude», because you don’t. I am the customer, spending thousands of dollars in your store. I expect to be treated like a good customer. I have complained about service on two occasions to no end so I will not be making another Apple purchase at this store.
I hear the people at the Lincoln Park store are pretty awesome.

If I could do a zero stars I would. My wife’s iPad 3 had no sound for a year and a half. I saw this Apple store was close and I would help the wife. After a nice wait the very courteous Apple agent told me it would be 299 to fix the speaker. So I figured that’s close to the new price
. I asked about a trade in, they had me wait again and they said 120 OK great until I heard the 5 hundred plus price on a new unit oouch. Now I know why I’m not into Apple. What a marketing system. That you can’t change a crummy $ 2 Chinese part for less than $ 3hundred that’s crazy.

It was an Apple Store… about as typical as you find any Apple Store, but with one exception: We received prompt service!
Needless to say I was shocked!
Most Apple Stores don’t give you the time of day of you are over the age of 35! Needless to say I received both quick and knowledgeable attention. It must have been the sales person… Mercy, I’d sing her praises if I knew her name!