Skippack Travel

I used these folks for 2 trips over the last 3 months and was overall pleased. My old company used to use them for corporate travel years ago.
I just returned from a 5 day golf trip with buddies and they secured us a great suite and arranged all the transfers and golf which was great. It came in real handy on the flight home which was cancelled, and I was able to call Allison to have us rebooked, as the airline was useless in helping.
A few months ago they helped me with a cruise for 10 people and were very helpful in getting the adjoining rooms worked out. While I do book most travel online, I find these vacations with many moving pieces better to use an agency.
We are now working on a trip to Europe and so far they have been very helpful in recommending itinerary and sites.
I admit I also had a little issue with the phones being answered at first, but apparently there was some forwarding issues going on and was not an issue on this last trip. It is refreshing sitting in front of people to book trips like the old days.

I don’t think much has changed since that last review. Since they were local I wanted to give them a chance. I was hoping to plan a last minute vacation but wanted to talk to an actual person.
Called multiple times during their open hours and it went straight to voicemail (same thing). Didn’t want that to discourage me so I went over to check out the office in skippack to hopefully talk to someone in person.
There was mail jammed in the door and looked like it wasn’t open for awhile. Instead of any progress I was stared at by what I’m assuming was the upstairs neighbor as I wrote down the message taped to the door. I would avoid this place at all costs. No service and bad mojo.

Never booked a trip thru them, so I really can’t review the quality of their work.
However, I called multiple times over several days and always got voicemail. I did leave a message about two weeks ago asking for help with booking a trip to the Keys in November, 2012.
Has your phone rung? Mine hasn’t. If I can’t get in touch with these people to give them my money, what will happen once they have it?
Crossing Skippack Travel off my list of travel agents.