Ventura Orthopedics

Before I get started let me fill you in on important details. I have been suffering from hip pain for 7 years. It finally got worse and I got MRI’s done. I know what’s wrong with my hip, I just needed to know what I could do. I made an appointment and waited 2 weeks to see Dr. Turk. Over the phone I was given an 8:30 appointment and the called later to change it to 10:30. No big deal. A day before, I receive a text stating that they can’t wait to see me at 10:45. I thought I might have wrote my time down wrong or maybe they changed it again. So, I showed up 5 min early and waited in line (due to privacy) I sign in, give the sweet front desk gal my name and then the manager walks over and told me they needed to reschedule my appointment. I’m an understanding person but I wanted to know why. Upon asking she rudely tells me that my check in time was 10:30. I said but I’m on time. My appointment is at 10:45! I couldn’t believe her answer. She said you are a new patient, you have paperwork to fill out. I said fine… I’ll do it while I wait for the dr. She said the doctor is waiting for YOU. I said, ok? Well I’m here… On time… There shouldn’t be a problem. She said you will need to be rescheduled, thank you and walked away from me. Basically dismissing my presence. I kindly asked for my MRI back from the nice front desk girl and said no need to reschedule, I won’t be returning.
I feel like this is poor customer service. People are NOT coming in for the hell of it. They are coming in because they are having an issue with their body. She wasn’t kind or companionate and accommodating for another appointment. She was dismissive, rude and neglectful. I’ve never in my life been treated by a doctors office like that. From my experience it was worse than getting a burger from a grumpy fast food employee. At least I know they’ll fix my burger!

Had a MRI at the Simi location. I’m petrified of these tests. Lucky it was just ankle. Have to say the entire experience was awesome. Got to listen to my choice of music genre. I was comfortable. Had a panic ball in case I couldn’t take anymore. The machine was GE and very new. Tech kept checking in with me. There was even a countdown button so I knew how long each scan was taking. Overall very pleased and will now be my first choice for a MRI. This is one of the main reasons why I have PPO insurance, much better service and technology.

Firstly, Dr. Hartman wasn’t quick to suggest invasive measures, such as surgery or cortisone shots, which I appreciated. He’s helped both my son and me by giving us a RX for physical therapy, which is conveniently right next door.
I had been dealing with tennis elbow for months, and kept reinjuring the tendon. Dr. Hartman did an X-​ray right there in his office, and confirmed there was nothing else that could be causing my pain and limited mobility. So, off to PT for 7 – 8 weeks for an incredible therapy called ASTYM which, in essence, breaks down scar tissue and rejuvenates new tissue growth. (You can find videos on Youtube.)
Though I can’t say the therapy was pain-​free, it WORKS and I have full extension in my arm, which I haven’t had in two years. I am so grateful for this incredible group of individuals who made my visits there as productive and pleasant as possible. The physical therapists (Jackie, Debbie, and B) made me feel they were my advocates, and the PT aides (Michael, Zade, and Cara) guided me through my exercises, and Sarah in the front office, who was always professional and greeted me with a smile, and did what she could to squeeze my appts. in at times that were most convenient for me. Even the high school interns, Nathan (RHS) and Chase (SVHS), were professional and knowledgable about the exercises and proper techniques I should be using.
A+++ for this group. I wouldn’t hesitate to return if I need to, and highly recommend Ventura Orthopedics to anyone needing orthopedic, sport medicine, and physical therapy needs.

recommended my friend to the place 2 days later when he pulled out his back weightlifting, and both he and i would recommend again.
++ cost: cheapest for consultation without medical insurance (out of the 8 orthopedic doctors I called). it was $ 210 with x-​rays, but refunded me $ 60 back, as x-​rays weren’t necessary in my case.
+ care: Dr Hartman was knowledgeable and not rushed. explained what I did (torn calf), and how long it would take to heal. suggested courses of action (physical therapy), but was honest in saying that it may be quite expensive without insurance.
+ maintenance: place was clean (I’d hope so, cause it was just built /​renovated when I went)
+ service: all the staff I spoke with were very friendly.
— paperwork: kind of a ridiculous amount of forms to fill out, but seems par for the course these days.