Tilly’s

Terrible. It seems they are bothered when you need help. They are in a rush of you need to go to the register.

I’ve been to Simi Valley store 3 times in the last year and a half year and each time I’ve experienced terrible customer service! 4 employees and only a handful of customers! My daughter and I standing in line. A young kid and what I am assuming is the manager were working two registers. The manager (larger male) completes the transaction for his customer so I motion my daughter to his register. He quickly tell me that he is closed. He proceeds to do some paperwork and a grabs a handful of clothing and goes to a empty county.
Here’s a clue for you Tilly’s manager, The Simi Town Center is hurting badly for customers. If you don’t have customers, you will not have paperwork to do! Your customers are your priority, not getting your paperwork done so you can close and leave on time. Perception can make or break your business and in this case, today was the last straw for Simi Tilly’s for me! Thousand Oaks may be a bit further but the service is well worth the drive. Oh and let me add that they had a handful of customers waiting at 11:07am before they finally opened the door for the day. Yes, I am the one that called your store while standing outside the door with the other peope. I asked what time they opened and was told 11am. I said well its 11:05. You have people waiting to come in. Come open your door! Terrible!

Worst customer service the employees here are so rude!!! Next time I will go to Thousand Oaks

Their attempt to provide great customer service backfired. Me and my son are in line. 4 employees behind the counter. We’re next in line. A lady with Red hair says stand over here pointing away from the line. Keep in mind she’s number 5 for employees and only one register helping a customer. My son uses a coupon 20% off 1 item. Spends about 30 dollars. I have about 75 dollars worth of items. I’m told I can’t use the coupon. Well keep your 4 dollars off and your 75.00 dollars worth of merchandise. I walked out empty handed. Company’s spend thousands of dollars on advertisement to get new customers. I’m denied 4 dollars off and made to feel like crap for shopping there. Never again. Avoid this place they do not know how to treat customers.

Wow it’s been a while since I had such poor customer service! I counted 5 employees on the floor. 3 were having a conversation. I had 2 items and was going to try them on but couldn’t find an employee willing to help despite there only being 3 customers in the store. :(I also had an email coupon but there was no service in the store rather than offering to just give me the coupon (the code showed) she suggested I step outside to pull up the coupon. No thanks I’ll ship at Northridge from now on!

Excellent service, the girl helping us was able to greet every customer coming in without making us feel left out, only problem was at checkout, the girl seemed new and charged us incorrectly, another girl had to void out the transaction and start over, when we finally got home we noticed all the plastic anti theft pieces were left on and we had to go back to get them removed. I do like all the cool merchandise they have, it’s definitely a unique store.