Swink’s Towing

Yesterday Jan 31^st my husband and I had a blow out on the 118 Freeway. West bound between Stearns/​Tapo Cyn. We were stuck on the Rt shoulder next to the slow lane-​In a huge 4X4 that’s really NO SHOULDER at all-​the driver AAA sent out was from Swinks. His name was Heric, pronounced Eric I think. He was AMAZING and should be commended for going above and beyond the call of duty. He was very concerned for our safety and took great care of us and the truck. To you HERIC – you’re my hero of the week!!! Thanks from Tom and Dawn Gomez – you went way beyond what was necessary and its greatly appreciated.

My daughter was driving on the 118 fwy when her engine died. After calling Auto Club and them having dispatched Swink’s Towing. The driver (driving truck #13) was there within 10 minutes and very helpful and professional to my daughter. Much Thanks to Swink’s Towing.

Swinks is holding my car hostage. They were available to pick it up last night after someone hit and ran my car. Now this morning they are not open for me to pick it up until Monday at $ 100.00+ per day even though someone is in their office. What a racket!

Wow. This is the first time I’ve walked away from a towing experience actually happy! Not only was the truck prompt and my car handled with great care, the driver, Brian, was extremely kind as well as knowledgeable. He was very friendly and professional during the stressful period (broke down on the highway). I would always specifically recommend Swink’s if asked after this experience!

Scheduled my towing through AAA. Just had my car towed from the mechanic shop to home. Rare to have a towing company to be on time. Very courteous and friendly driver. He did a great job. Would use the service again if needed.

Called AAA tonight because I may or may not have left my lights on in my car and caused my battery to commit suicide. LOL The first gentleman from another company said that my battery needed replacing when he tested it. (He tested it stone cold dead.) I didn’t have my debit card to replace it then so I drove home to get my card and placed another call to AAA to have someone sent over to replace the battery for me. (I drive for work, so not having a working battery is a serious no-​no.)
AAA sent JUSTIN from Swink’s Towing. Justin tested my battery again and VOILA! He informed me that the read was normal and actually higher than one of the new batteries, thus my battery was good and in his opinion did not need replacing but that he was happy to do it should that be what I wanted.
I was unsure about not replacing due to the encounter with the last driver. However, Justin explained that it is typical for my specific type of battery to lose power within 20 minutes if my lights were on that long.
Point is, folks, it looks to me like Swink’s is in the business of honesty and I am now a FOREVER FAN. When I need help in Simi from AAA, I will ALWAYS request Swink’s and I will ALWAYS request Justin!
Thanks for saving me $ 100 and thanks for making my night!

Have to call them twice in two weeks both times they where great. Justin could have pressured me into buying a new battery instead he was honest and I will definitely call them when I do need a battery. They are a AAA service provider and I hope they keep them.

If I could give these people half a star I would. This is the absolute worse service I have ever gotten. My boyfriends car was towed, so we called them and they told us if we came before noon the next day it will be $ 200, and if we came after that there will be a $ 38 fee for a day holding. So please tell me why when we got there at 11:30 it was $ 278, the lady then processed to tell us that the computer doesn’t even show that anyone called about the car and it was towed at 10 so we had to come before 10. Works customer service she was incredibly bitchy. I recommend going somewhere else else you like people being extremely rude to you who clearly don’t know what they are doing.

I have mixed reviews about this place, but mostly good. My son was involved in an accident (it was the other drivers fault) and the car had to be towed to Swinks till the Insurance adjuster took a look at it. Unfortunately it is a crappy insurance company (Infinity), they took forever to see the car and never called us and told us when they did. The car ended up staying there like 19 days and costing me $ 1025 to get my car back. Yikes. However at Swinks they were very friendly every time I needed to see the car or get something from it. Very polite, helpful and etc. just, expensive. So, I guess like everybody, they have their good days and bad days. BTW, still waiting to hear back from Infinity Insurance. Now there’s a crappy bad business.

After having a fender bender which damaged our radiator a policeman stopped by and asked if we would like him to call a tow truck for us. We agreed and Swinks was called, Now we get the bill and the towing cost $ 195.00 to tow the car for (1) mile. When we called Swinks and asked how much they charge for towing a car (1) mile they said $ 75.00. So we asked why are you charging us $ 195.00. They said it is because the policeman call for you. WHAT A RIP OFF!!!
Swinks said that they have an agreed price for towing with the Simi Valley Police and it is $ 195.00.
Someone should have told us that having a helping policeman call for us would almost triple the cost of the tow.
If any of you want to do business with such a company go ahead and good luck.

I have had two service calls via AAA in the last month from them, and both times were terrific. The first time, my wife had a flat at home and they took care of her within 20 minutes of the call.
The second time, I had two batteries on my truck failing and couldn’t crank enough to start the engine. They showed up with 20 minutes, jumped the vehicle, and tested the batteries. I was given the printed readouts from the equipment (which I did understand by the way). From the readouts, I could see that they needed to be replaced. Justin quoted me $ 99 for each battery (Interstate 12-​V 750 CCA), which was more than a fair price, especially since they had a 36-​month free replacement and additional 36-​month prorated replacement warrantee.
The technician, Justin, was friendly, clean, and interested in providing me with information that I needed and wanted.

Ok, so typically all AAA endorsed tow companies are good. But these guys literally showed 5 minutes after I called AAA and were genuinely nice guys. Of course they replaced my dead battery, but I appreciated the explaination of the systems (and why a failing battery would start the car, but cause it to idle rough) in laymen’s terms without feeling like I was being talked down to becuase I’m a girl. Thanks guys!