Avalon Simi Valley

I would like to update since my review in May 2015. My husband received a phone call from Avalon. He was very apologetic. My husband explained what we were shorted on our deposit. He had asked my husband to call him back, which I didn’t. I had given up. A few days later, we did receive another check from Avalon. Again, it wasn’t the full amount that we should have gotten back but I did appreciate they sent something.

My husband and I lived here for two years and loved our apartment. Yes, rent was high, but you’re in California, so it’s expected.
Apartment was nice, maintence was awesome and the office staff was always super helpful!

If you care to get your security deposit back, don’t live here.

avalon simi valley will steal your deposit and never answer phone calls and emails. stay away.

This is my second time living here in the Avalon Communities (note the word «Communities»)
The first time I lived here (2009) we were in a 3 bedroom. It was a great apartment aside from a woman who had a personal trainer at 6am doing Krav Maga above us. We became friends later but only because we had to go to her door) which is a huge no-​no here) although no one ever took our complaint seriously in the office. No real complaints, good maintenance and staff. One year later, rent went up $ 500 more a month. No one asked or offered for us to stay– we asked if they would comprise and we no longer were «community».
Emergency life situations put us back here in 2013, wanting to save money and a new baby we moved into a two bedroom, corner unit, view, fireplace, you name it. Maintenance is amazing and the staff (when they are available) are always out of the office or contradict themselves when you ask questions and follow up wasn’t efficient. Security issues like a wanted man standing at my door and someone raiding the dumpsters at all hours of the night didn’t seem important but then the office staff changed so often, I don’t even know who took the calls.
The first year after we moved in they raised the rent $ 50 more a month. Now approaching the second year, they have raised it $ 200 more.
When I called the office– I asked «so basically you raise the rent so that people move out and then you get new people to pay the higher rent to make money». Office staff Mr. N replied «Yes, that is how we at Avalon make money Miss».
Ok then.
I just warn anyone that moves or recently moved into Avalon to be aware of the increase in price after one year. This is not a «community» company because communities thrive by having regular consistent residents and a body of people who look out for the welfare of one another.
They will take care of your pet with all the free treats and events for them but charge you $ 50 a month (plus pet deposit) and then as I asked how we could lower the increased rent be told «well your dog costs $ 50 a month». What?!
I am really sad that we are moving because we had met some great people and many of them are moving out along with us. Our elderly neighbors have to move and I am saddened that the husband who is taking care of his wife did so much work when they moved in. Now two years later and older, he has to move again. We will come back to help him because I can’t imagine not.
If you move in, keep your things packed. If you want a place to feel like home, buy one. Need to rent? Ask the tenants in IMT Westlake apartments how long they lived there with only a 2% increase in rent. We found people who have lived there for over 10 years and they love it. It is a community. People take care of each other and it is a great place to live because you have people you know helping out and keeping it safe.
Thankfully this week we have found a place, bigger and with a yard.
Our current unit (building 12) is next to Lowes– avoid that area at all costs. They have a power washer and vacuuming company that work at 2am two or three times a week that wakes you up.
I’ve called Lowes about it many times.
Nothing has been done.
Just look at the low reviews– they are all posted a year after the person moved in and it’s the same story. One year your tent will have a major increase so plan on moving in one year or save your money!
Other than that– we sign off with a HUGE thank you to ALAN our leasing consultant when we moved into our place 2013
Alan– We miss you. Truly you cared for the people here because two years later I still hear people speak about you. Your kindness and passion for people is truly your gift. I hope wherever you have moved on to brings you much success. The way you cared for myself, my daughters when we were in an emergency situation upon move in was truly something I not my husband will ever forget.
Thank you

In just 5 days living at the Avalon my wife and I are happier than we have been in years. The staff, maintenance people and neighbors are great. The grounds are very well cared for and to quote my 7 year old granddaughter «wow this place is neat». I have not used the gym or pool yet, still unpacking but will this weekend. 5 stars and kudos to everyone.

My daughter and I lived at Avalon for two years and the service was awful! I take that back, the maintenance staff was helpful and available — It is the staff that works in the office that need some training in customer service.
When we began our search for new living arrangements in February we contacted the office and let them know our plans. Unfortunately, when we finally found our new home our lease had expired so we needed to wait an additional 20 days. I was asked to pay a monthly rate of $ 3455 for a unit I previously paid only $ 1956.
I would not recommend this property to my friends or family.

I have lived in 3 different units over the last 3 years there and I think I’m qualified to give a non-​bias review.
The staff have always treated me with respect and are super helpful. Props to Patty, Edita, Nathan, Ethan and whomever I’m forgetting. Here are some quick things that I love about living here.
1.The gym is open 24 hours. so you can get your workout in at any hour.
2. The maintenance crew is lighting fast to requests. Willie you and your team are the best.
3. The leasing office can receive may packages even when I’m not home.
4. For the most people the residents are super friendly.
5. They have a nice resort style main pool
There are only a couple of negatives. One being the fact that some residents are complete tools and don’t pick up their animal waste. The other is the rent. It is expensive but you get what you pay for and there is nothing that compares to it in Simi Valley.

We were let out of our lease due to all of the issues we had and by the time we moved out they were defiantly making efforts to improve the upkeep and maintenance of the property much better than before. I would give them an A for effort in trying to correct all the areas of concern even as we were moving out. i am sure future residents will benefit from their efforts. Therefore i an updating my review and giving them a 3.5 star review.

Avalon Simi, I feel like I moved into a resort.
Nathan gave me the tour and time and knowledge to help me to determine if this was the place I could call home. Nathan excelled at customer service and making a person feel welcomed and wanted.
Edita’s fun and positive energy gave the place the feelings I like when I come to a place. The whole crew was on their game and sharp to the attentiveness of all guest and residents as I saw numerous times.
I moved in Monday the 4^th of May. a long day of moving and climbing three flights of stairs with the movers. apparently God wants me to lose weight and be healthier by giving me a home on the 3^rd floor with no elevator. I get it.
I come home now even to a place of boxes and furniture askew. its nice to come home to.
The difference I’d say was Nathan and Edita just being themselves and having fun at what they do. HELPING PEOPLE make their lives happier and simple.
Thank you
John Jacoby
Jacoby Limousine Service

The people who work here are absolutely amazing. They are so friendly and will go out of their ways to make sure you are satisfied. If i ever had any lights that went out when my drain would clog, maintenance would call me that day to set up when they can come and repair it immediately. The nicest people I have encountered at any apartment complex! I would recommend this complex to anyone looking for a place to live in the Simi Valley area.

My fiancé and I just moved in here this week. This place seems amazing. Thanks to Nathan for helping us find our apartment. They even have a full movie theater here! Can’t wait to us it. Seems like an amazing place to live.

I have lived here about a month now. I reside in building 7 unit 309. Going through the leasing process is simple, easy even. With the strong willed assistance of leasing staff. You can finished your application in under hour. I’ve noticed ants but they are not invading every corner let alone my unit. No cockroaches seen neither. Trash areas (doors), dog parks, pool and especially the maintenace shack. Are noisy areas of disturbances. Living near a parking area will result in disturbances at all hours of the day. While there are «guidelines» for when quite hours are to occur. These are not respected and aren’t by the people below me. I’ve had some real difficulties in residing here the last month. I am not sure if my neighbors have had cause to complain to the leasing office about my use of Medical Marijuana. But I use a vaporizer that limits the amount of breathable/​second hand smoke. I was told by a leasing office manager that being a patient is not a problem and I would not be discriminated against by refusing my application for residency. I still feel bullied and some of the actions in passing by neighbors or those that are out about in hallways or other common areas. Have made it seem to me that there is some animosity. As possibly there complains were not heard favorably to them and are now living under a new hardship with me moving in. I wonder how disturbed they’d be if I smoked cigarettes. I try and do what I can to limit the amount of wasted smoke and harmful exposure too everyone including my Kat.
In the time I have lived here I have had to address every major appliance. The very day I moved in. The fridge was not working and was recreating a loud whining sound. From a fan in the back scraping the side of it’s shroud. A quick cleaning and dusting and a few well place pressing and bending and the crew here fixed that. However it has sense been a disturbance in the unit by being excessively loud when running. I guess you get what you pay for in that product. But the fridge I am still not sure works well. It turns on and then off randomly within a few seconds of coming on. It is keeping my food cold and me annoyed with its cheapness and years of abuse. Further within a few days of moving in the toilet kept leaking water and running. Started out that maybe two, three times a day the reservoir would need to refill even though the toilet was not just then flushed. I was forced to contact staff again for them to address one of the many things that they should have been well aware of if they had ever bothered to do a walk through. Speaking of walk Throughs and how you should verify the fridge in the unit, you may be considering on renting was on and working and not barely hanging on by a thread. Because in my dealings with the shenanigans of staff at this property. Every appliance is barely operating and in most cases the maintenace crew is in denial, likely to save there jobs, about what is broken. Let alone them being knowledgeable in the correct operation, functionality, use of anything they are suppose to be responsible for. I must point out how when even before I moved in my things that I was appalled by the appearance and interior quality. The carpets where not installed with any care. There’s all kinds of threads and hard plastic bits stuck to the carpet where they were attempting to fit the carpet into every corner and space. My experiences have been horrendous here. There are few things I have found that are beneficial to the lives of the residences in this community that are properly maintained and thus not a hardship or a inconvenience to the lives of its people. I had the displeasure recently of greeting a member of the staff here without having been recently introduced to him and I called him by not his name. Instead of being cordial he instead looked right at me. Ignored my up raised hand in greeting and kept riding his golf kart to the maintenace shed that is just a few tens of feet away. How rude. His name is Willy I think someone said. So please if your the one smart person who decides to read posts online instead of hoping that in the Land of the Free no one person should have to suffer the inept. I say to you consider carefully weather this place will meet even the basic necessities for living in providing you a rental.
Below is more details recounting my experiences and the unfortunate nature of the on going drama that the lesser privileged have been causing me. There is also a link to a video on youtube below or look it up by searching «October 11 Build 7 Apartment 309 Avalon Simi Valley «or by fallowing this link.
Farther more if you are representative of the BBB, Consumer Fairs, Fair Housing, a Lawyer, a Activist for Medical Marijuana and or rights for the consumer. Please contact me any way you can. I could greatly use your advice, guidance and assistance in accountability.

My husband and I live in a one bedroom with a beautiful view of Simi, a garage, large washer and dryer area as well as a great large bathroom (with a large tub). We’re on year 2 of living here and I never want to leave! The best thing about living here (besides our view, nice neighbors and great food/​shopping) is the staff. I quickly became close with our saleswoman in the leasing office-​Patty is the most helpful and friendly one in the office.
When it comes to luxury living, you can’t go wrong when changing a lightbulb is just a phone call away. The maintenance staff always goes above and beyond– Willy has been our main guy and has helped with our issues big and small. He is so well mannered and respectful, always going above and beyond while always being friendly and welcoming.

I lived here for two years and moved out June of 2014. What I liked best were my neighbors and the location.
MANAGEMENT: I could not call their office for help or a complaint — it had to be done by logging into their website; same with maintenance.
HIGH RENT compared to other properties in the area.
NOISE levels were HIGH due to the hallways and because my apartment faced the parking lot. I was affected at all hours, causing interrupted sleep. 1 Bedrooms have two garages beneath the 2^nd floor apartments.
After 1 year, they raised my rent by $ 100/​month. For the 2^nd year, the renewal increase was $ 159/​month while they advertised a lower rate on Craigslist. So I moved to River Ranch apartments and glad that I did.
Avalon was not worth the high rent. Appliances were included, but were either old or not good quality. Veggies were not fresh after two days in the refrigerator. The dryer didn’t work well, I often had to vacuum it out, or ask maintenance to check it. Some members of the maintenance staff were unprofessional. Surprisingly the grounds weren’t well maintained. Stairwells were not clean due to spilled drinks, trash, etc.
The management were inconsistent in terms of how they treated tenants, favoring some and being rude (arrogant and unhelpful) to others. The impression that I had is that they felt they had power over the quality of our living lifestyle and enjoyed exercising it. I was never able to rent the movie room, instead was always told it was booked. The fitness center was quite small, and the smell of chlorine was evident in advance of seeing the pool.
The last kicker — the deposit was not returned timely or fairly. It took 2 months to receive it, and worse, they deducted more than they should have. I had to take my complaint to the Small Claims court to get what was due.
I would not recommend this place… it used to be nice when Archstone owned it.

Just moved in — Very nice! Staff extremely friendly.
I have been at the Avalon Simi Valley for about a week. Everyone has been wonderful. The office staff has gone out of their way to help me with my move in. They helped me with everything!
A special shout out to Lalo and Luisa. They both saw that I was having trouble getting a big couch into my apartment. They spent an hour of their own time helping me get it into my apartment. In addition, as one would expect, a few things were not perfect with my apartment. A quick online request was answered in a few minutes and everything is working properly. Again, Lalo helped me with everything that needed attention!
I would recommend the Avalon to anyone looking for a nice, quit, comfortable place to live. I am literally 150 feet from the entrance to the Simi Valley Town Center — I can walk over and get Starbucks, shop or have a meal any the many restaurants.

I am extremely dissapointed by Avalon Simi Valley.
They big time overcharge you. A one bedroom is $ 2800/​month to go month to month. That’s more expensive than Beverly Hills pricing!
They are extremely disconnected. They didn’t send me any bills or phone calls and sent me to collections for $ 100 over some type of sewer bill which i knew nothing about.
The people in the office are mindless. I walked in to pay my rent with a check and they told me that they can not accept my payment and that i had to go online. When i explained that i didn’t have an online registration and was leaving the building they still said they couldn’t take payment.
You’re dealing with a BIG CORPORATION that has tried to automate everything and has lost touch with reality.
They raised my rent from an already ridiculous $ 1800/​month for a tiny 1 bedroom to $ 2800.
Yes they have some pools and a lame gym but you can get a real gym membership for $ 30/​month.
Very disappointed.
I notice that i’m the only rating which makes me think that they somehow squirmed they way of out being rated. It’s impossible that one of the biggest businesses in Simi Valley has only 2 ratings which are being supressed and i’m the third.

My husband and I lived here for 1 year before having them raise our rent a ridiculous amount ($ 150+). Their «market rates» are way above what is actually the going rate in this area. We started out paying in the lower 1400s and we now see our apartment listed on the website for over 1600. We were good residents, paid our rent on time every month, never got any complaints for noise, and we feel that they basically kicked us out of our home. They treat it like it’s a business, and figure it’s easier for you to take the financial hit than to move all your stuff out after only 1 year… and trust me, feeling like your business and hard earned money means nothing to them is terrible.
Neighbors smoke and the people below us blast their music so loud… we called the office several times, but they never did anything about it so we ended up calling the police one night just so that we could get some sleep before work the next morning. There were several times that we’d leave messages and would never get a call back.
Since switching to Avalon, their customer service has really gone downhill… anytime you need anything, you have to call some office in Virginia, rather than speaking to anyone who works on this property.
The stackable washer and dryer breaks all the time. They do the job for the most part, but are really cheap and randomly turn off. You have to be there to turn it back on or your clothes will never get done.
We had an ant problem for quite some time. We think they were coming in through the floorboards from the people below us, which was really gross.
The location is nice being next to the 118 freeway, but since it’s not residential it’s hard to go for walks. And the town center is a joke. It’s a ghost town down there and kinda creepy if you are walking alone.
Finally, the gated community is not worth paying more for. Simi is safe enough without pointless gates. The gate near our apartment is broken all the time! And the gate stays open so long after you push the button that at least 3 cars can follow you right in.
This place was great when we first moved in. Archstone customer service was always on top of it. Never moving into an Avalon again! I am actually really excited to be moving to the Wood Ranch area into an apartment that has more square footage, same amenities, that is closer to my work and even then more than $ 200 less than what we would be paying if we stayed here!