ANSgear

COMPLAINT I HAD TO FILE AFTER NO RESOLUTION
I am writing to you formally to express my sincere and utmost disgust for your company’s Customer Service or lack thereof. You have an issue on your hands that requires resolution, expedited resolution. Your Customer Service Agent, «Chris» whom I spoke with at 3:40pm on 2÷25÷16 is not only completely incompetent, but downright rude. My son and myself on 2 separate instances, called your company on Friday 2÷19÷16 regarding an order we received. My son purchased a gun, 2 pack magazines, air line and some other items. I, my son and a witness were there when these items were received and the box was opened. We are all willing to formally note the findings from this box opening. Upon opening, the 2 pack magazine was missing 1 magazine. The plastic bag it was held in was open. There was ONLY 1 magazine in the box. Immediately, my son called to report this to your Customer Service in which he was told an investigation needed to be opened. So, we filed the investigation and were promised a prompt response by end of business. Then, my son connected the line to the gun and let the air run through. Within 5 seconds, the line bubbled and was clearly defective. Again, my son immediately called and we were promised resolution. At this point, I called your Customer Service. I called because we had a private party paintball event on Sunday and my son needed his items. We were told to drive to Simi Valley to your headquarters to see if we could resolve. Obviously, that was not possible being that it was 3 pm on a Friday at this point. So, your Customer Service agent PROMISED me it would be resolved by end of business Friday and he would call us back along with sending a shipping label to return the line. The email arrived but a return call did not. My son followed up all weekend and all week long until yesterday, when I was fed up with the lack of resolution and called ANS Customer Service. Chris in Customer Service took the call. I explained everything to him and was told, «The weight matched what was shipped so you received it, so you have to wait until the investigation is over». I assured him the 2 pack arrived as a 1 pack and tried to ask when the line we already returned would be reshipped and he refused to answer me. When I asked to speak to a Manager or Supervisor, Chris said, «There is no Manager here». I then demanded his manager’s name and he said «Trevor». I asked if I could wait for Trevor so Chris put me on hold for 15 minutes. When he got back on the phone, he said «No Manager is available, they are too busy dealing with other issues from the day and don’t want to talk to you». I was appalled. As I became more upset and angry, so did my tone and words. I admit to using profanity 3 times during the call in which Chris told me to «Not use that language» which only upset me more. How dare you not offer me any resolution for a week after we PAID for something! I then asked how can I return all the items and get a refund. Chris said, «Call back tomorrow or send an email, don’t you listen?» Your website says to call Customer Service whom I was already on the phone with! Then I asked for the owners name and Chris directly said, «THAT IS NOT PUBLIC INFORMATION AND I AM NOT GIVING THAT TO YOU». WHAT??? You have to be kidding! I then demanded the owners name and I was put on hold again! When Chris came back to the line, he told me that I could find the name on the shipping label and Chris said, «You have the shipping label, get it off there if you want it». Again, I was floored. I actually believed I was being pranked. How could a reputable business have employees talk like this? Again, I demanded the name and Chris finally rushed the name out. He then hung up on me. This call occurred on speaker phone on my end and I have 2 witnesses who will vouch for this story. I then had to do my own research and search for your information. I left Peter a message with Daniel who assured me Peter would call me back in the morning. I desperately need this resolved and would now like a full refund for all the items we purchased. I would like nothing to o with your business and am requesting a refund. I am beyond disgusted with this business and have already contacted the BBB. Please resolve our issue yourself since clearly no one else is capable of taking care of your business.

AVIOD! I Spent almost 2 grand on an online order… My marker had a huge air leak and didn’t even fire properly, when’s it’s new in box keep in mind. When I called them they said theres nothing they can do about it and the call the manufacture… There’s no reason I should have any issues with a new gun and if so it should be replaced. POOR BUSINESS 100% Never again will I spend a penny at this place

The best paintball store I’ve ever walked into. It’s so nice in there. As soon as we got there, we were helped and the level of service was awesome. We were balling up at Ambush that day.
I got two boxes of paint– for my friend and one for me.
Without even asking the paint was unboxed and inspected for any breaks and sure enough there was one! Got another box and replaced any bags that didn’t pass. The paint I was buying was Valken Infinity. Cost $ 42.50 tax included. It’s really good paint for the price and quality; I shoot an Etek 4.
I left the ANS in amazement. Good job guys keep it up!

Purchased a rebuild kit for my CP regulator and received an incorrect order of a tank reg rebuild instead. I purposely made this order 2 weeks prior to a local tourney so I can attend it. Proceeding with contacting customer service and letting them know their error in shipment they said it would be resolved and they would make sure I got the correct product before the game. Spoke with multiple reps David, Casey, And Cory to find out know that I’m am the «Liar» who made this up and now they won’t over night the correct product which I ordered. I explained to them that this is a time sensitive issue and if they just told me the truth I could have fixed it myself and repurchased the day I received the wrong one and waited for a refund for the first purchase. I would recommend only going in store as I have been a customer since 2002 getting my GenX cocker there and always had get service. Seems like they have gone down hill with keeping loyal customers.

I just want to say thank you to Matt, Rory, and all the fellas at ANSGear for always showing the utmost respect for their customers. Went in today to get some things for my GEO3 and Matt really was patient with me, and gave me some sound advice. Not to mention, they ALWAYS have the best prices anywhere. Thanks again guys.

Worst service on the planet. Would not recommend this site to anyone unless they are open to having their order shipped out a week after the initial order with rude employees… if you are lucky it will be a week with no problems.

DO NOT EVER ORDER FROM HERE!!!
I would give –100 stars if I could. Their customer service is absolutely terrible. I called to have a pair of pants I purchased exchanged. The initial phone call was great, everything was smooth. I did exactly as the website explains out with the RMA number and everything, paid to have it shipped back, cool — no problem. It has been three weeks since they received the package. They keep using the excuse of the holidays, which was ONLY 2 days! The website specifically says 3 – 5 business days for processing. Taking the holidays into consideration, they have had my product for 13 business days. I have called three times and every single time I call they tell me «So funny! He was actually working on that RMA number as I spoke with him. They’ll email the tracking number to you by the end of the day.» Effing liars. Three times in three different weeks they’re working on the same order?! I am appalled.
Spend the extra money to order from a site that cares about their customers. I am disgusted with ANSGear.

i bought a paintball gun from them and when i opened it up i noticed right off that the trigger frame had scratches on it and the anno was way off in color to the rest of the gun. when i called to complain to them. they said that i need to take pictures and then wait for their reply back. well i bought the gun to use that weekend so waiting for them to get back to me on what could be done i used the gun that weekend and now they say that it’s used and they can’t do anything about it. not even replace the trigger frame with one that isn’t messed up. thanks ansgear.

Always get greated as soon as I walk in the door. The guys that work are all cool and helpful. Put up with all my questions and are knowledgeable. Their new location is huge!

I placed 3 orders from ANSgear. 2 of the orders had issues. The first order they sent the wrong item and ANSgear refused to rush out the correct item so I was forced to pay twice for the same thing in order to be able to have it for the weekend. My 3^rd and final order through ANS I paid for expedited shipping. I wasn’t notified that half my items were out of stock until the half that was in stock was already shipped. I was only discounted $ 2 of the $ 13 shipping cost and was not allowed to speak to a manager over the phone.
Terrible customer service.

Really disappointed with My service, ordered Marker and barrel kit package, I only received the barrel kit. Tried and stressed for three days over several phone calls that I needed to receive the marker by Thursday. Wednesday I get a shipping notification and I will not receive it till Monday after it was supposed to be delivered the previous week. I know when I make a mistake I have to account for it immediately, it took them three days from the time they admitted they were at fault until they shipped out the marker. I will be returning it and from the sounds of it I will have to jump through hoops to get a refund.

I love this place. The entire staff is very knowledgable and will match you to what you are willing to spend. They have also treated my 10 year old son with respect and courtesy.

the dudes at the front desk are cool as heck! customer service is off the chain. their tech departments great as well, Roy is THE MAN!