Nuts About Hi-Fi

This store is all about making money without disclosing costs to the customer. There is no way I could recommend this business.

Very good selection of quality audio equipment. Everyone there is extremely personable and helpful. Although they care some high end stuff, they are still very approachable and down to earth.
We had them install a few things at our house and we couldn’t be happier. I agree with the other reviewer «Skip Best Buy». Support a local and far better business.

This is a music buff’s paradise! The equipment is high-​end and therefore a bit pricey, but the customer service here is AMAZING! Quite possibly the best customer service I have ever received. If you’re in the market for home theater electronics, do yourself a favor, skip the Best Buy idiots and go to Nuts About HiFi.
*Update*
I went back to Nuts about Hi-​Fi based on the great service I got last time I was there. The person who provided that great service has since left, and I did not enjoy my experience this time at all. It was almost as if they didn’t want to help me. Very rude. I won’t be back.

Let me start out by saying that I have never been in a store that has such an absolute commitment to customer satisfaction than Nuts about HiFi. The owner, Jim, and his staff (which includes his family) make every effort to ensure that every time someone enters the store they have an awesome experience. You can tell how much everyone who works there has a deep love and interest in all things sound related. If they don’t know something (exceedingly rare), they will find the information and follow up with you promptly.
The products they carry are the elite top-​of-​the-​line within the audiophile world, but they have an incredible price range meaning that someone just starting out, like myself, can find a reasonable home theater set up (about $ 2k). On my first visit, my husband and I were treated to an in-​depth tour of the place despite our relatively young age and shallow pockets. We wanted to buy one of their display TV stands, which they dissembled immediately, wrapped carefully and assisted us with placing in our car. They remember us even over the phone.
We had to return an item due to a manufacturing defect and they are taking care of everything (getting a return authorization, shipping and updating us about timing). The level of service provided at this store should be the model to which all other local mom-​and-​pop stores aspire. I can now call myself a beginner audiophile and I love my Focal Sibs and Cub and my Integra receiver.