United Optical

The receptionist was so very unhelpful. They didn’t have the doctors’ schedules for the month of July and it is already the last week of June.

Had never been in before and came in to get my glasses repaired. They were incredibly nice and did a great job for no charge. Looked around and try had a great selection. Will definitely come back when it comes time for a new pair!

I think United Optical is the best. Linda Kintu is very knowledgeable. She also makes sure that the glasses look good on your face. She had me try on several pairs and took pictures of me wearing each pair and then I made my decision. She is very professional and cares about the customer and is very detail oriented!
She welcomes everyone that comes in the door. She always meets a customer’s needs. If someone needs an eye exam and/​or needs glasses, I recommend that you go to United Optical in Silver Spring!

United Optical — ROCK!!! They’ve changed their entire service team even the doctor. I’ve been a patient for the last 5 years and witnessed the challenges and changes with the service provided to customers.
I’m proud to say their service now is absoloutely GREAT. Everyone deserves a 2^nd chance. I am loving my new Gucci glasses and green contact lens.
The new doctor is wonderful and pays attention to details and really spends time with you on your visit. The manager Linda and assistant manager provides Great customer service.
My Gucci glasses with my insurance plan I only paid $ 70.00 and my contacts were $ 39.99 what a great deal.
Please check them out…

I went for my annual check-​up and to get more contact lenses. I knew I was in trouble when I called to make an appointment and the receptionist was rude and took a long time. He explained that they were using a new system and that they were still getting used to it. And that he’d have to take all of my information before he could even tell me what availability was.
When I finally came in for my 9:00 AM appointment (their first available was 2 weeks later), the staff came in right at 9:00 AM and none of their computers were on yet so we had to wait. Overhearing the conversation between the eye doctor and receptionist it was clear that they were still learning a lot of things and operations were far from smooth. There were 2 of us with a 9:00 AM appointment and I was rudely told by the doctor that my appointment was actually at 9:50 and that I’d have to wait.
At that point, I left. They’ll probably screw up everything anyway… Especially when it came to charging my insurance. No thanks. I’d prefer to avoid that hassle.
Ownership must have changed since I was there a year ago because it was a great eye doctor’s office then. I didn’t recognize any of the staff this time. Definitely a different optometrist. To be fair they seemed to be rude to everyone.
Stay away as far as possible.