Rock Creek Valet

1. expensive
2. require up-​front payment (weird, right?)
3. slow, both drop off and pick up (despite number 2)
4. ironed shirts have odd creases (kind of defeats the purpose…)

I really like this cleaner. It’s not really close to my house but their location is easy to reach. The owners are very kind and they do really nice jobs. The prices are pretty fair and they give me a good deal everytime I go. You should try this cleaner if you don’t satisfied with other cleaners near by this location.

My boyfriend and I have been taking our clothes here for many years. The owner knows us by face and gets our clothes to us as soon as we hit the door. Very efficient and convenient location.

I took 4 pairs of pants to be hemmed at $ 12 each. The quality of the work seemed fine when I brought the pants home. The second time I wore one of the pairs of dress pants, the hem unraveled as soon as I got to work in the morning. The owner/​employee quoted me $ 5 to fix the problem, claiming that it was my fault and I must have stepped on the hem with my heel. I know I did not step on the pants with my heel for two reasons: the hem unraveled in the front, and the hem started unraveling from the side seem and not from the middle of the pant bottom. When I tried to explain why I thought they should fix it for free, the owner/​employee became very combative and then asked other customers to weigh in, which I found completely inappropriate. The owner/​employee stalled for about 15 minutes and waited on 4 other customers before I forced her to make a decision on whether she would fix the pants for free. For $ 5 (and a two-​minute sewing job) they have lost the business of potentially a long-​term customer. I will never go there again and will be sure to pass this story on to my friends and neighbors.

first time that we have ever gone there and the last. they gave our shirts to someone else. said they would call when they got them back, never called. ended up going back and forth about 5 times to get the stuff we dropped off.