Mr Wash

Worst. Absolute worst I have ever patronized. Several scratches appeared after wash. I am meticulous with my vehicles and would notice new marks. There were none prior to using this facility. Damage to my vehicle met with insulting dismissal by ‘owner’. Attempts to discuss were met with a door literally slammed in my face. Attempt to film facility operation to discover nature of scratches (from neutral, off-​property location) was met with several employees scrambling to run inside facility, to escape camera.
I contacted ICE to report suspicious behavior.
Aside from that, the wash itself was poor as it left soapy film on wheels, removed treatments I had applied to rubber/​vinyl trim.

COMPLETELY AVOID IF POSSIBLE! This car wash is definitely a last minute-​late hours stop wash. DO NOT go here! The wash is extremely ROUGH on your car. (The exaggeration is necessary). The wash was harsh on my vehicle that when it was time for them to clean the inside I could not open my car door. I was so in shock because it was working up to the point I got the car washed! I explained to the whoever the supervisor was at the time;he failed to offer any suggestions to help. Now I’m left to repair a part that I didn’t brake, and was completely functional seconds before the wash! But, hey that’s life.
I got the lava wash, and I can honestly say it isn’t worth the money. Extremely over-​priced and mediocre. The lava wax they advertise has barely any shine to it. They don’t even spray or wipe your tires for the tire shine. Its all done by the incredibly vigorously touch-​less wash. This isn’t the first time I had a problem with Mr. Wash. One a previous visit, I left the wash only to discover my car was still dirty. I had called and returned to have my vehicle re-​washed.
Completely dissatisfied, won’t recommend or return.

Actually, not bad at all! Got my reallllllly dirty car clean.

This used to be a good carwash,.reasonably priced. It’s in my neighborhood, so I have been coming here for over 20 years. They must be under new management now, because their efficiency and quality of service have plummeted while their prices have skyrocketed. They no longer accept Mr. Wash coupons, and their pricing structure is crazy. After paying $ 11 for the «ultimate» wash, I saw that it would be exterior only. The surly cashier I informed me that interior would be $ 15 extra. Given the shoddy quality of the exterior wash, I’m glad I didn’t pay the extra. My windows and trunk are still visibly dirty, so I can’t imagine what use to «wash». There’s no wipedown /​dry, so my car is spotted and somewhat dirty. Waste of $ 11.

This is my second time here Julio the so called Manager was extremely rude I was trying to understand why I paid 11 and my car wasn’t wipe down after coming out of the machine he over talk to me and basically said that my car is already been wash to keep it moving and I asked to speak to the Manager he said that he was the manager I will never ever ever come back here I could have save my $ 11 and went somewhere else cheaper for just a outside clean

Please do not go to this car wash!!!
Took my vehicle to this car wash at 2:00pm on Sunday after brunch and the service was horrible. The prices are overly expensive for low quality of work. The attendant that checks you in was cursing to another associate which was unprofessional especially when your customer has the windows down. The lady in the booth seemed to have an attitude when you went to pay her. The quality of the car wash experience was horrible. For a $ 25 super wash, you are not entitled to tire shine which is ridiculous. Bird droppings are still in the car. You can’t even get out of the parking lot after the horrible service you experienced. Please do not go to this car wash because you will have a horrible experience.

Yeah a great place to get in an accident in the tunnel and only to discover the car wash machine stalled. now they wont cooperate or even admit they were at fault this has been going on since November and still no end in sight…

I was literally in and out in about 5 minutes, which is a good thing. Mr. Wash is a no-​frills type of carwash, just a notch above the drive thru carwashes you’ll find connected to a gas station. I give them a 3/3.5. Mr. Wash is not quite a 4. Here’s why…
PROS:
–They actually have a variety of wash options and offer full-​service interior/​exterior cleaning, starting as low as $ 7
–Tire dressing won’t set you back too much ($ 3) and it stays on for a week or so. I love that «just washed» look.
–Whatever they’re using for carwash solution is pretty decent. My paint doesn’t seem splotchy or faded afterward. It actually shiny and the super powerful dryer at the end actually leaves it dry and streak-​free! No more getting out the car to finish drying windows, etc.
CONS:
— Their service kinda sucks. You might catch wind of their anxiety/​annoyance with you if you start asking questions or pointing things out. Try to disregard that.
Although Mr. Wash could use some work in the customer service dept, I’ll be back for more:
They’re fast, my car is sparking, and the price is just right.

I am very familiar with what to expect when going to Mr. Wash, but I must say demographics makes a difference. On Thursday, around 5 p.m. I stopped at this location for a quick outside wash. Of course I’m not expecting much, but I do expect for my car to look clean. Due to the fact that I have an SUV I know that some areas are a bit hard to reach.
When I pulled my car up to the wash bay there were two very unenthusiastic gentlemen standing there. Now I know it was cold and the end of the day, but to me that would be all the more reason for the men to appear a little happier. Both men had hoses and sprayed a little water on my rims and moved me along. When I got out of the car wash, the entire back of my car was still DIRTY. While all the salt and dirt had been removed from the front and sides of my truck, the back looked as if it had not been touched. In the past I remember a long handled soft brush was applied not only to the tires and rims but also to the back to remove all the surface dirt. Well, THAT’S NOT what they did.
Now here comes the difference in demographics. When I visit the Kensington location not only do they use a long handled brush, but they also cover my back windshield wiper with a protective piece of plastic. Can someone explain to me why this isn’t done at the Ga. Ave. location? Yes, I know the car wash is only $ 7 but it should still be a quality $ 7 wash, one to encourage the customer to return.
I personally prefer hand wash for more than one reason, mainly the preservation of my paint job, but when I’m unable to get to a hand wash location it would be nice to know that a Mr. Wash car wash would be just as good.

You kinda have to know «the deal» when you get here. The person you pay sits in a toll booth kinda thing, and it’s a little impersonal. All in all a pretty good car was for $ 6 if all you need is the outside done. Full service includes vac, and full wipe down of the car and windows. I’ve been back and will probably go back again.

Rude and dismissive staff and manager.
They are pushing the premium service (for $ 16 — NOT WORTH IT) so hard that they have directly discouraged the «regular customer» (for $ 6) from visiting. I have used the premium service several times in the past and have been very disappointed.
I have been going to this location for over 10 years, yesterday (8÷26÷14) was my last time ever visiting this place of business… a real shame.
Car washes and vacuums are at many gas stations around this town, I will not miss Mr. Wash Silver Spring and will tell anyone who will listen not to visit. In short, they do not care about your business or feedback.
—A proud downtown Silver Spring resident for over 30 years.

This place is great for a quick wash, but be warned, only go if you cannot make it anywhere else or don’t wanna wash your car yourself. In a nut shell the wash is pretty rough on your car, all the hardware that is used seems to just slap up against your car with soap and water lol… There was know finesse with this automatic car wash, and trust me I’ve been to some pretty awesome ones. Overall the price is cool ($ 6.00) your car will be clean (6 out 10) but it seems as if it beats the dirt off of your car verses washing it.

Acceptable, inexpensive car wash both exterior and interior cleaned reasonably well and prompt service. If you’re near by or in the area and just need a quick wash, go for it, but I probably wouldn’t go out of my way to come here with other options in the area.

I was a loyal customer for two years until yesterday. I had previously signed up for the $ 55 a month unlimited special and for a few weeks had no problem getting my service. Yesterday, I was told that I had the $ 19.99 service and that the mistake was mine, not theirs. Bad customer service and shotty service overall made me cancel my service.

This place is fast and convenient, and they have great prices for unlimited car washes. However, the exterior wash is sometimes not as clean as other places. You pay for what you get– $ 6 for a wash!
The interior is a job well done– so I’d raise to 3.5 stars because they do a nice cleaning for the price.

Really bad when it comes to grid locking their busy parking lot. If I have enough time to write this review while waiting for the drying line then they certainly have a management problem. Put more people on the drying line then maybe you won’t have to keep shutting down the washer! At least my car is reasonably clean.

My car has black interior & I had just spent 18 hours in it w/​two dogs, one of which is a golden color — they did the most thorough cleaning job I could ask for — not a single hair left. I was really impressed!

Quick, efficient, and they offered me a complimentary bottle of water while I waited.

I’m still a fan. If you want a hand wash, go north on Georgia Ave. If you want a quick, easy in-​and-​out outside wash, come here.
I am now an SUV owner and this was my first time taking it through a car wash. My vehicle wasn’t too dirty; just had some dried on dirt on the bottom and undercarriage. The Ultimate Outside did it for me. Clean as a whistle. No scratches. No up sell (I believe this location is now a full service car wash as opposed to an express despite the marquee). With every wash you get a coupon on your ticket for a future Ultimate Outside wash for just $ 7.50.
I signed up for their E-​mail club and I got a half priced wash today as a birthday gift! $ 5.00 for a clean car. That’s the ticket!

The guys here tend to be pretty friendly, but always try to upsell a vacuum job, which I usually end up getting. If you get the $ 16 (ultimate) the vacuum is an additional $ 2.
Their $ 18 wash is not worth it, but the receipt they give you let’s you come back within 2 weeks for a $ 7.50 ultimate wash, so averaging it out over two washes… i guess it’s an OK deal. Except half the time I never make it back for the discounted wash. ugh.
It’s your standard brush wash, probably not the spot for your new 2012 whip… but if you are pushing a hoopty like me, this place will do the trick. I’ve gone 4 times now, and never had to wait in line… in and out.
I asked them if they have a loyalty card and they handed me a plastic card with a barcode on it… not a cheap punch it paper card. o-​kaaaayyy. You have to activate it on their website, but it looks like they’ll be sending coupons/​washes for my birthday and anniversary… nice.