Cycles of Silver Spring

I took my R1150 BMW to Cycles of SS. Great shop, friendly staff. They stand behind their work. They are very knowledgeable and pretty quick. The mechanics can work on an assortment of bikes. I saw Urals, triumphs, motor cross, Enfield, Japanese bikes, Harley’s and others. They don’t discriminate. Don’t let the full parking lot intimidate you. They are flexible in scheduling times. They have a good assortment of stuff to buy. Proximity to DC is great. Comfortable wait area and all sorts of interesting walk in customers. They also have wifi, and chicken tenders.

Best service ever I had a great experience dealing with the staff I took my Ducati Sport 1000 for a tune up extremely knowledgeable and helpful in answering all my questions.

I used to live in SS and took my HD 883 in for some repair on my headlights. The staff was super friendly and not at all dubious toward me as a female rider like some of the other specialty bike shops. I didn’t know anyone in the DMV area so no one could give me a ride home and one of the employees there kindly offered to drop me off.
The prices are reasonable and the staff is super friendly and knowledgable and appears to engage in various community and entertainment based activities.
I approve!

Knowledgeable, friendly, and attentive to detail!
This guys have provided the best customer service I could wish for.
They took great care of my bike, and went the extra mile to assure complete satisfaction. Highly recommend them to anyone looking for world class service and care for you motorcycle.

I’ve been a customer since they opened in 2009, and have been pleased the entire time. They know motorcycles, and always steer me straight. I trust them completely. Plus, I learn something new from them anytime I’m there, either for service or to pick up supplies. STOP BY AND SEE FOR YOURSELF. (I currently own a 2005 Honda RC51)

Honest, not rude, well priced. And all around cool folks.

Great group! Good selection of accessories. maybe needs just a little more somewhere, but they are overall doing a super job!

A long story made short (Updated 5.18.13):
Bought a used 2006 Ninja EX250 from this dealer, advertised as having a completed MD State Inspection. I’m a new rider, and this was my first bike. High level of cluelessness.
Ultimately, they lost the Certificate of Inspection (perhaps it was never actually performed), and after getting the bike reinspected at a more local shop, it failed. I ended up paying an extra 40% of what I originally paid for the bike in repairs (parts and labor) due to a blown rear shock, rubber rot on the tires, and a bent rear brake lever — all just so it would pass inspection. The shop that did these repairs advocated on my behalf with Cycles, to no avail. I called Cycles regarding the Certificate. They were not especially helpful.
Following this, I discovered a hole punctured in the gas tank from a fairing bolt, a problem for which there was an open recall on the bike’s VIN. Got the tank replaced for free at JT Motorsports in Frederick, who also discovered a few other minor issues and fixed them (for free). Highly recommend those folks.
So yeah, I am a new rider, and they didn’t make a lot of money off me buying a used 250. They also endangered my safety, phoned in the inspection, and apparently didn’t need to remove the front cowling since a fairing bolt was rusted into the punctured tank. That’s funny considering they said that the bike was fully serviced prior to selling it to me. Or maybe they are the ones who punctured the tank by putting the fairing back on incorrectly.
It goes without saying that I recommend that you use extreme caution if you choose to deal with Cycles of Silver Spring.

As a recent arrival in DC, I was looking for someone I can trust to work on my motorcycle. Jeremy was professional, friendly and put me quickly at ease. He even offered to give me a ride to the metro station after I dropped off my bike. I’m impressed.

I’m honestly surprised these guys don’t have more reviews, but I found their service to be top notch. I called in the day before to make an appointment. I got there and found a bunch of bikes outside so it was easy to spot while riding in. Their location is clean and very inviting looking for any motorcycle rider. The staff is knowledgable & straightforward. I was able to wait a reasonable time for my bike to get service.
I’m glad I found them, they’re at a very convenient location to me and offered a ride to the local metro if I chose to leave the bike. All in all, the experience was all I could hope & ask for, given I’m a first time rider.

ALL of these guys are extremely passionate about what they do and they are all very knowledgable about everything and anything you need or want to know.
Their all really good guys and are very good on them 2 wheels.
You want good service, attitude, and overall a great experience, this is definitly the place!

A1 folks so helpful. The inspector/​mechanic Brian… great job.
Thanks guys for all your help. We Love Cycles of Silver Spring.

These guys are really good with customer service and their knowledge of motorcycles is excellent. Also, they’re honest. I’ve gone in a few times when I could have been an easy target for a bogus fix, but they’ve never jumped on the opportunity. I now go to them for all my motorcycle needs and fully endorse their services.

I just bought my first motorcycle from these guy. They were unbelievably helpful. They gave me an out of this world price on a great bike and told me everything I needed to know about it. Honest, welcoming, Knowledgeable; I just can’t put into words how positive of an experience I’ve had with these guys. Thank you George and Jeremy (and raya, the adorable puppy)! I’ll see you for my check up in 3,000 miles!!!

Very knowledgeable and friendly staff. I recommend them to all of my friends with motorcycles, ATVs, and scooters. Also, very well priced.

Really accommodating, knowledgeable staff! They’re very friendly and are more than happy to give you advice about your bike– I trust their opinions and never have felt like I’m getting gouged or taken advantage of whatsoever. Highly recommended! I just wish they were a little closer to DC…

(FYI, I wrote this same review in Google, but it’s worth saying twice.)
A month ago, I brought my old Kawasaki in to Cycles of Silver Spring. I’m not a bad shade tree mechanic, but there was a nagging performance problem I just couldn’t run down. I’d done all the easy solutions and adjustments — replaced the pilot jets, disassembled, cleaned and reassembled the carbs, checked the spark and replaced the plugs, adjusted the valves (shims), etc. — but it was only getting worse.
So this was not an easy repair, and I’m not a common customer. I made the appointment, managed to limp it over to their shop, and we talked. We started the conversation in the usual way for me:
«Well, it could be [this].»
«I thought so too, which is why I did [that], [this], and [this other].»
«Well, it might be [another option].»
«Might be, but I checked [here] and [there], and with those measurements, it seemed unlikely.»
I swear, I try not to be annoying about it. I know I’m not Mr. Mechanic, but I’m also smarter than I look.
Thankfully, rather than making assumptions, they listened, and started to work with me almost immediately. I gave it to them for a day, and after a bit of struggling (hey, it was subtle), they found the root problem and fixed it. Not only that, they talked to me about some of the other things they noticed while they were there, which I found marvelously helpful. Because it was difficult, the repair bill wasn’t tiny, but they told me that going in, and the total was close to their estimate. In addition, they showed me other stuff that needed attention: leaking fork seals (worse than I thought), broken cable housing, and other broken bits I hadn’t noticed. Very helpful, especially when they knew I’d be doing those repairs myself.
The only reason I don’t give them a 5-​star rating is because they misplaced my keys, and I had to wait around for an hour or so while they scoured the shop, apologizing constantly until they found them. Embarrassing, but ultimately trivial.
They fixed a difficult problem, and gave me extra value. Can’t ask for more than that.

I know this shop may appear new, but the staff here are all from the well known, and recently closed, Cycles USA.
I’ve used other shops in the area, but feel far more comfortable here. The staff here were very helpful, answering all my questions and ensuring I had the best information before I made a decision. There was no backlog of bikes like other shops, and the only delay was in waiting for parts (I got my bike back the day the part came in). They even deducted some of the labor cost since they had to access that area of the bike already (replaced brake pads and tires). Very accessible via phone or email, communication was definitely not an issue.
I have every intention of returning for future maintenance.

these guys are amazing. they came to pick up my bike in a van– they were on time and changed me far less than a towing company. other companies i had called basically didnt care at all– and blew me off completely. furthermore, they fixed my bike in about 2 hours haha. a new battery was required and they did not over charge on labor. amazing place– highly recommend.